Application Basics Name: Firefox Version: 62.0.3 Build ID: 20181001155545 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0 OS: Windows_NT 10.0 Multiprocess Windows: 2/2 (Enabled by default) Web Content Processes: 4/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false Crash Reports for the Last 3 Days All Crash Reports (including 19 pending crashes in the given time range) Firefox Features Name: Activity Stream Version: 2018.08.22.1219-93becf29 ID: activity-stream@mozilla.org Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org Name: Firefox Monitor Version: 2.3 ID: fxmonitor@mozilla.org Name: Firefox Screenshots Version: 33.0.0 ID: screenshots@mozilla.org Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com Name: Telemetry coverage Version: 7.0 ID: telemetry-coverage-bug1487578@mozilla.org Name: Web Compat Version: 2.0 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org Extensions Name: Cookie AutoDelete Version: 2.2.0 Enabled: true ID: CookieAutoDelete@kennydo.com Name: Ghostery – Privacy Ad Blocker Version: 8.2.4 Enabled: true ID: firefox@ghostery.com Name: Incognito Adblocker Version: 5.2.7 Enabled: true ID: ad.blocker@ublockpro.com Name: Read&Write support for Firefox Version: 1.0.3 Enabled: true ID: {F0433533-39E0-4f36-AC6A-24D996683645} Security Software Type: Norton Security Suite Type: Type: Norton Security Suite Graphics

Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000bd70) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 640 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000bd70) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 640 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Uses Tiling (Content): true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 3 DirectWrite: true (10.0.17134.1) GPU #1 Active: Yes Description: NVIDIA GeForce GT 640 Vendor ID: 0x10de Device ID: 0x0fc1 Driver Version: 23.21.13.8871 Driver Date: 12-15-2017 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore

go to:

C:\Program Files\Mozilla Firefox

and deleted Plugin-container.exe

now an empty box displays

see these pages:

• https://support.mozilla.org/en-US/kb/what-is-plugin-container

• https://www.techperiod.com/disable-plugin-container-exe-process-firefox/

Did you keep a copy of plugin-container.exe, so you can restore it because you shouldn't remove files that way?

Note that the System Details list shows Flash as installed, so you may not have succeeded.

• Shockwave Flash 31.0 r0

You can find details like installation path on the about:plugins page.

hi

i have try everything but still freezing

Hi joshuawilsoncom, did you disable Flash in Firefox?

You can do that on the Add-ons page. Either:

• Ctrl+Shift+a (Mac: Command+Shift+a)
• "3-bar" menu button (or Tools menu) > Add-ons
• type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Plugins.

Then on the right side you usually will find OpenH264, Shockwave Flash, and Widevine. Change the default permission for Shockwave Flash from "Ask to Activate" to "Never Activate" to completely hide it from websites.

Any improvement?

Okay, for anyone who streams, Flash is a necessity. Why Firefox continues it's ridiculousness I don't know. Now, even when I'm not streaming this stupid Plugin Container causes Firefox to freeze. All I need to do is force it to stop using Task Manager and things go back to normal. But, it's ridiculous to have to do this multiple times per day. I'm running the latest version of Firefox and just a few add-ons (ABP, sound cancellation, Amazon, Norton) yet this continues to happen on random sites. I'm about done with Firefox if I don't find a permanent fix. The only things I've found online are dated 2010-2012 and don't show near the number of items in dom.ipc that exist now. HELP!

BillH11103 said

Okay, for anyone who streams, Flash is a necessity.

Most sites are moving away from Flash for streaming video.

Now, even when I'm not streaming this stupid Plugin Container causes Firefox to freeze.

Why is a site using Flash if it's not for video? Playing a game? Showing a video ad? Stashing data in a "Flash supercookie"?

What is your global Flash permission setting? Do not use "Always Activate" if you want control of which sites use Flash and when.

I just tried logging into TripAdvisor, not a site for streaming. Firefox seized up. It was the only tab open. Clicking on anything elicited nothing.

Using Task Manager I ended the container and the site worked just fine. As well, have you ever tried to watch NBC Sports without enabling Flash? Or ESPN+. As you say, "most sites are moving away..." but not all have done.

My global Flash setting IS to "Always Activate" because every time I go to certain websites to watch video, I get either frozen out by Firefox or the error that I need to activate Flash.

As part of my work, I need to be able to stream video across a number of sites from the US and many other countries. As well, I'd like to be able to log into sites like TripAdvisor without having to go through needless hoops just because no one has an answer to my question other than more questions.

Hi BillH11103, TripAdvisor is an advertising business. If you let TripAdvisor use Flash, don't be surprised if they do.

If you try using click-to-play for 24 hours, is your experience different? See: Why do I have to click to activate plugins?

And/or, have you considered using add-ons to reduce advertising, such as:

https://addons.mozilla.org/firefox/addon/ublock-origin/

As with any content blocker, you may need to use its toolbar button on various sites to allow ads. It's your call whether it is saving you time and aggravation overall.

Yes, I'm using Ad Blocker Plus (ABP). It works 90% of the time, and when it doesn't, I get an alert that I need to unblock ads.

That's not the problem. It's the Plugin Container, as the only thing that stops all of Firefox freezing up is when I disable the Plugin Container. Then, everything works fine, no matter the site.

I've had the problem on Gmail, and other pages where the ads are blocked.

At this minute, I'm running Xfinity Stream via Firefox and it's working just fine. No ads are being blocked, and the Plugin Container IS active.

In other words, sometimes it works, sometimes it doesn't. Therefore, it needs more work.

Okay, today I had a problem shopping on Home Depot and Lowe's. Pages just wouldn't load at all until I ended the Plugin Container via the Task Manager. As well, on another computer I tried streaming and I kept getting a message from the website that I was running an ad-blocker. I am not running one on that computer, yet when I deleted the Plugin Container the show played. For a bit then the Plugin Container would appear again and the streaming would stop. I'm about done with Firefox. Other than this fiasco, it's the best browser out there. But, I can't do my job without being able to stream from sources around the globe.

Did you try this:

jscher2000 said

If you try using click-to-play for 24 hours, is your experience different? See: Why do I have to click to activate plugins?

Also, what is the likelihood of rogue software running Flash, or a bad extension? You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

• Ctrl+Shift+a (Mac: Command+Shift+a)
• "3-bar" menu button (or Tools menu) > Add-ons
• type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove).

Any improvement?

I'm not sure what click-to-play for 24 hours is, but I've tried "Allow"and "Remember this decision" checkbox and the next day it's the same issue again.

All the addons I'm running are fine from looking at the list. Nothing I've not installed myself, and none have caused issue in the past.

But, I tried one other thing from a previous ticket and the streaming seems to be working okay. But, still on some shopping sites, I get frozen out again until I click on the Plugin Container in Task Manager and end it.

I do hope this is resolved in future updates. It's annoying.