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When I open a new tab, no inscriptions can be read, as they are shown in strange charachters

Kuphostiwe

I have tried installing the program in different languages (Russian, Ukrainian, and English), but each time I have the same result (please see the print screen below).

I have tried installing the program in different languages (Russian, Ukrainian, and English), but each time I have the same result (please see the print screen below).

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 31.0 r0

Isisebenziso

  • Firefox 62.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; rv:62.0) Gecko/20100101 Firefox/62.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/62.0.3/WINNT/en-US/

Izandiso

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: ATI Radeon HD 3200 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9612
  • adapterDeviceID2:
  • adapterDrivers: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 1b121043
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 7-29-2009
  • driverDate2:
  • driverVersion: 8.634.0.0
  • driverVersion2:
  • featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (ATI Radeon HD 3200 Graphics Direct3D11 vs_4_0 ps_4_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000077b2) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
jscher2000
  • Top 10 Contributor
8758 izisombululo 71663 izimpendulo
Kuphostiwe

Unfortunately, the screenshot did not upload. Could you try attaching the image(s) to a new reply: https://support.mozilla.org/questions/1236309#question-reply

Unfortunately, the screenshot did not upload. Could you try attaching the image(s) to a new reply: https://support.mozilla.org/questions/1236309#question-reply

Umnikazi wombuzo

Sorry. Please see the screenshot below

Sorry. Please see the screenshot below
cor-el
  • Top 10 Contributor
  • Moderator
17529 izisombululo 158478 izimpendulo
Kuphostiwe

This looks like a problem with the font that Firefox wants to use. The characters I see are in the normal ASCII Unicode range (0x00-0x7f) and thus should display without a problem.

  • %54%4f%50%20%53%49%54%45%53 = TOP SITES

You can check what font Firefox tries to use via the Fonts tab in the right panel of the Inspector.

You can right-click and select "Inspect Element" to open the builtin Inspector with this element selected. You can check the font used for selected text in the Font tab in the right panel of the Inspector.

Note that this is not about the font-family CSS rule, but about the font that Firefox actually uses as shown in the Font tab.

This looks like a problem with the font that Firefox wants to use. The characters I see are in the normal ASCII Unicode range (0x00-0x7f) and thus should display without a problem. *%54%4f%50%20%53%49%54%45%53 = TOP SITES You can check what font Firefox tries to use via the Fonts tab in the right panel of the Inspector. You can right-click and select "Inspect Element" to open the builtin Inspector with this element selected. You can check the font used for selected text in the <b>Font</b> tab in the right panel of the Inspector. *https://developer.mozilla.org/en/Tools/Page_Inspector/How_to/View_fonts Note that this is not about the font-family CSS rule, but about the font that Firefox actually uses as shown in the Font tab.

Okulungisiwe ngu cor-el

jscher2000
  • Top 10 Contributor
8758 izisombululo 71663 izimpendulo
Kuphostiwe

Oh, that's not pretty. My Firefox is using the Windows Segoe UI font in those areas where you have unrecognized characters. I'm not sure where Firefox gets that selection from, it might be from Windows settings.

To check what font Firefox is trying (unsuccessfully) to use on yours, could you:

right-click some of the problem text on the page (not the ones in the search box, some of the other text) and choose Inspect Element. This should open Firefox's Page Inspector tool and highlight that part of the page in the HTML "tree" diagram.

On the right side, Firefox should display some information about that highlighted element. Look for a Fonts panel as in the attached screenshot. What font is shown there?

Oh, that's not pretty. My Firefox is using the Windows '''Segoe UI''' font in those areas where you have unrecognized characters. I'm not sure where Firefox gets that selection from, it might be from Windows settings. To check what font Firefox is trying (unsuccessfully) to use on yours, could you: right-click some of the problem text on the page (not the ones in the search box, some of the other text) and choose Inspect Element. This should open Firefox's Page Inspector tool and highlight that part of the page in the HTML "tree" diagram. On the right side, Firefox should display some information about that highlighted element. Look for a Fonts panel as in the attached screenshot. What font is shown there?

Umnikazi wombuzo

It says "Twemoji Mozilla"

It says "Twemoji Mozilla"
jscher2000
  • Top 10 Contributor
8758 izisombululo 71663 izimpendulo
Kuphostiwe

Yakov59 said

It says "Twemoji Mozilla"

Hmm, that font should only be used for emoji's and not for letters. Could you inspect other parts of the page where you expect text and see whether that is showing up there as well?

''Yakov59 [[#answer-1161669|said]]'' <blockquote> It says "Twemoji Mozilla" </blockquote> Hmm, that font should only be used for emoji's and not for letters. Could you inspect other parts of the page where you expect text and see whether that is showing up there as well?

Umnikazi wombuzo

Yes, and it shows the same for characters in other pages as well, like in the bottom left corner area of the other page (please see screenshot below).

Yes, and it shows the same for characters in other pages as well, like in the bottom left corner area of the other page (please see screenshot below).
jscher2000
  • Top 10 Contributor
8758 izisombululo 71663 izimpendulo
Kuphostiwe

Could you look for that font here:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste emoji and pause while the list is filtered

Do you see the font anywhere that seems inappropriate?

Could you look for that font here: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk. (2) In the search box above the list, type or paste '''emoji''' and pause while the list is filtered Do you see the font anywhere that seems inappropriate?

Umnikazi wombuzo

Please see below the result in the form of screenshot attached. Thank you for all your assistance as I do not understand much in this. I have to use Google Chrome in the meantime :-(

Please see below the result in the form of screenshot attached. Thank you for all your assistance as I do not understand much in this. I have to use Google Chrome in the meantime :-(
jscher2000
  • Top 10 Contributor
8758 izisombululo 71663 izimpendulo
Kuphostiwe

Hi Yakov59, yours matches mine, the font should only be used where emoji are meant to appear. I don't have a good idea on why it is used for other characters.

Did this problem start after a recent update, and Firefox was working normally before that?

Do you recall ever creating a customization file named userContent.css (this is the only way I know of to change the font in the new tab page)?

Hi Yakov59, yours matches mine, the font should only be used where emoji are meant to appear. I don't have a good idea on why it is used for other characters. Did this problem start after a recent update, and Firefox was working normally before that? Do you recall ever creating a customization file named '''userContent.css''' (this is the only way I know of to change the font in the new tab page)?

Umnikazi wombuzo

Hi, I do not remember the exact moment when the problem started, as I was away for a few months and did not use my notebook then. I think it was related to some Windows update, which affected Registry settings. And I have never created any customization file as I am just an ordinary user. Again, thank you very much for all your assistance efforts.

Hi, I do not remember the exact moment when the problem started, as I was away for a few months and did not use my notebook then. I think it was related to some Windows update, which affected Registry settings. And I have never created any customization file as I am just an ordinary user. Again, thank you very much for all your assistance efforts.
FFus3r 50 izisombululo 757 izimpendulo
Kuphostiwe

download the full version of the current firefox in all lajguages:

OR

visit the mozilla dictionaries & language packs page:

Language packs change your browser's interface language, including menu options and settings.

download the full version of the current firefox in all lajguages: * https://www.mozilla.org/en-US/firefox/all/ '''OR''' visit the mozilla dictionaries & language packs page: * https://addons.mozilla.org/en-US/firefox/language-tools/ '''Language packs change your browser's interface language, including menu options and settings.'''
cor-el
  • Top 10 Contributor
  • Moderator
17529 izisombululo 158478 izimpendulo
Kuphostiwe

Maybe check for font substitutions in the Windows Registry.

Maybe check for font substitutions in the Windows Registry. *https://docs.microsoft.com/en-us/globalization/input/font-technology *HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts