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Tabs constantly crashing after recent updates

Kuphostiwe

I have one laptop and one desktop, both running Fx smoothly for years before recent update. This month I kept getting "Gah. Your tab just crashed." "Content Encoding Error" messages or loading forever on both computers. Tried many things but in vain, those include

  • starting in safe mode
  • reinstalling Firefox
  • disabling hardware acceleration
  • disabling multi-process tabs
  • enabling "prevent accessibility service from accessing your browser"

Having newest updates of win10 and graphic driver on both computers (my laptop is ASUS EeeBook), crash reports as below, any advice would be appreciated.

bp-2d12d68d-5926-48d5-870d-59f0f0180930 9/30/2018 1:46 PM bp-d76ba067-cb7d-40ad-bb63-f60a60180928 9/28/2018 2:25 PM bp-1a43b973-5582-4d08-bf7b-c0d7d0180921 9/21/2018 4:36 PM

I have one laptop and one desktop, both running Fx smoothly for years before recent update. This month I kept getting "Gah. Your tab just crashed." "Content Encoding Error" messages or loading forever on both computers. Tried many things but in vain, those include *starting in safe mode *reinstalling Firefox *disabling hardware acceleration *disabling multi-process tabs *enabling "prevent accessibility service from accessing your browser" Having newest updates of win10 and graphic driver on both computers (my laptop is ASUS EeeBook), crash reports as below, any advice would be appreciated. bp-2d12d68d-5926-48d5-870d-59f0f0180930 9/30/2018 1:46 PM bp-d76ba067-cb7d-40ad-bb63-f60a60180928 9/28/2018 2:25 PM bp-1a43b973-5582-4d08-bf7b-c0d7d0180921 9/21/2018 4:36 PM

Okulungisiwe ngu PretenderYeh

Isisombululo esikhethiwe

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 31.0 r0

Isisebenziso

  • Firefox 62.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:62.0) Gecko/20100101 Firefox/62.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/62.0.3/WINNT/en-US/

Izandiso

  • Copy ShortURL 4.4 (jid0-ODIKJS9b4IT3H1NYlPKr0NDtLuE@jetpack)
  • Download all Images 0.4.1 ({32af1358-428a-446d-873e-5f8eb5f2a72e})
  • S3.Translator 6.18 (s3google@translator)
  • uBlock Origin 1.17.0 (uBlock0@raymondhill.net)
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Weather 4.3.227 ({a79a9c4c-9c3f-4bf4-9e58-6574cc0b7ecb})

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon R7 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x683f
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 9-25-2018
  • driverDate2:
  • driverVersion: 24.20.13019.1008
  • driverVersion2:
  • failures: [u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient', u'CP+[GFX1]: [Tiling:Client] Failed to allocate a TextureClient']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • indices: [0, 3001, 3002, 3003, 3004, 3005, 3006, 3007, 2993, 2994, 2995, 2996, 2997, 2998, 2999, 3000]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon R7 200 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ae57) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon R7 200 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ae57) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23502 izimpendulo
Kuphostiwe

hi, please keep the "prevent accessibility service from accessing your browser" setting enabled. is there any difference when you uninstall the clipx tool from the affected system?

hi, please keep the "prevent accessibility service from accessing your browser" setting enabled. is there any difference when you uninstall the clipx tool from the affected system?

Umnikazi wombuzo

Hi philipp, thanks for the reply.

  • disabling "prevent accessibility service from accessing your browser"

This was a typo, I enabled the option on both computers (the list above corrected). And "disabling ClipX" didn't solve the problem, moreover, I didn't have ClipX on my laptop but tabs still crashed.

Hi philipp, thanks for the reply. *disabling "prevent accessibility service from accessing your browser" This was a typo, I enabled the option on both computers (the list above corrected). And "disabling ClipX" didn't solve the problem, moreover, I didn't have ClipX on my laptop but tabs still crashed.

Okulungisiwe ngu PretenderYeh

philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23502 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

can you test it with a new profile as well? Profile Manager - Create, remove, or switch Firefox profiles

can you test it with a new profile as well? [[Use the Profile Manager to create and remove Firefox profiles]]

Umnikazi wombuzo

Hi philipp, I've been testing with a new profile for a few days and I'm glad to tell you that my problem might be solved. However it was weird to me that resetting firefox didn't do the trick.

Hi philipp, I've been testing with a new profile for a few days and I'm glad to tell you that my problem might be solved. However it was weird to me that resetting firefox didn't do the trick.
cor-el
  • Top 10 Contributor
  • Moderator
17571 izisombululo 158915 izimpendulo
Kuphostiwe

Note that the crash reports you posted are crashes that happened in September and are OOM (out-of-memory) reports where not enough contiguous free memory is available. In your case the memory looks rather fragmented. Firefox isn't able to allocate a 1 MB block in the first report.

Total Virtual Memory : 4,294,836,224 bytes (4.29 GB)
Available Virtual Memory : 47,259,648 bytes (47.26 MB)
Available Page File : 4,426,670,080 bytes (4.43 GB)
Available Physical Memory : 2,899,869,696 bytes (2.9 GB)
System Memory Use Percentage : 66
OOM Allocation Size : 1,048,576 bytes (1.05 MB)

TelemetryEnvironment : 
 architecture : "x86"
 version : "62.0.2"
 memoryMB : 8136
 virtualMaxMB : 4096
Note that the crash reports you posted are crashes that happened in September and are OOM (out-of-memory) reports where not enough contiguous free memory is available. In your case the memory looks rather fragmented. Firefox isn't able to allocate a 1 MB block in the first report. <pre><nowiki>Total Virtual Memory : 4,294,836,224 bytes (4.29 GB) Available Virtual Memory : 47,259,648 bytes (47.26 MB) Available Page File : 4,426,670,080 bytes (4.43 GB) Available Physical Memory : 2,899,869,696 bytes (2.9 GB) System Memory Use Percentage : 66 OOM Allocation Size : 1,048,576 bytes (1.05 MB) TelemetryEnvironment : architecture : "x86" version : "62.0.2" memoryMB : 8136 virtualMaxMB : 4096</nowiki></pre>