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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

changed my email now i cant sign in what do i do

Kuphostiwe

It's been a long time since i have been on FF and my email has changed and now I can't log in. Can you help

It's been a long time since i have been on FF and my email has changed and now I can't log in. Can you help

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 18.11.20055
  • Google Update
  • Shockwave Flash 31.0 r0

Isisebenziso

  • Firefox 47.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/47.0.2/WINNT/en-US/

Izandiso

  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Websense Helper 1.0 (websensehelper@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA Quadro NVS 285 (Microsoft Corporation - WDDM)
  • adapterDescription2:
  • adapterDeviceID: 0x0165
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 128
  • adapterRAM2:
  • adapterSubsysID: 033410de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 5-14-2009
  • driverDate2:
  • driverVersion: 8.15.11.8593
  • driverVersion2:
  • failures: [u'[GFX1]: D3D11 device creation failed: 0x887a0004']
  • indices: [0]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA Quadro NVS 285 (Microsoft Corporation - WDDM) Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Wesley Branton
  • Top 10 Contributor
573 izisombululo 4884 izimpendulo
Kuphostiwe

If you don't have access to the original email account that the Firefox Account was created with, then you will need to make a new account under your new email address.

If you are concerned about your old data staying on the Mozilla servers, you can use the Forgot your password feature to reset your password on your old account. Even if you can't access the old email address to change the password, your data is wiped from the account when you request a new password.

If you have access to the old account (or are signed into Sync on another browser), you can add your new email address as a secondary email address to your existing account. Once you confirm that email address, you will be able to set it as your primary email address and remove your old email address from the account.

Hope this helps.

If you don't have access to the original email account that the Firefox Account was created with, then you will need to make a new account under your new email address. If you are concerned about your old data staying on the Mozilla servers, you can use the ''Forgot your password'' feature to reset your password on your old account. Even if you can't access the old email address to change the password, your data is wiped from the account when you request a new password. If you have access to the old account (or are signed into Sync on another browser), you can add your new email address as a secondary email address to your existing account. Once you confirm that email address, you will be able to set it as your primary email address and remove your old email address from the account. Hope this helps.