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this video file cannot be played on https://www.arte.tv/fr/
When I try to see the video on this site, I get a message saying that something went wrong. On the same page, a dialogue window is available to choose quality for external player: automatic, high, very high. I can choose high or very high and then i can see the video.
For the arte.tv/fr website there is no such a choice available and so I cannot see the video, message is: video file cannot be played.
For youtube videos FF is ok. I would be very gratefulif you could help me as I tried a lot but to resolve the poblem , without success!
All Replies (3)
Works fine here.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.
- make sure your extensions and filters are updated to the latest version
Firefox shows the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection.
- click the shield icon for more detail and possibly disable the protection
- You can check the Web Console by Tracking Protection
- "3-bar" menu button or Tools -> Web Developer
Thank you for quick and helpful answer ! Indeed, it was the tracker protection that was active and everything is fine when it is disabled. I did not realize that it was on. Have a good day!
@julie31, that's the problem with addon/extensions you may think they are helping when they could be the problem. So one should research the addon/extensions before using them for problems.
I only use 4 but they aren't adblockers or notracking and have no issue.
Okulungisiwe ngu WestEnd