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Why does Firefox on my RedHat distribution keep crashing when I try to upload or download files?

  • 1 baphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu Shadow110

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My Firefox browser (and those of my colleagues) will crash when trying to upload or download (seemingly) any files. My RedHat distribution is:

> cat /proc/version Linux version 2.6.32-754.3.5.el6.x86_64 ( (gcc version 4.4.7 20120313 (Red Hat 4.4.7-23) (GCC) ) #1 SMP Tue Aug 14 15:20:19 CDT 2018

My system's package manager is yum: > yum --version 3.2.29

 Installed: rpm-4.8.0-59.el6.x86_64 at 2018-07-11 11:57
 Built    : Scientific Linux at 2018-06-19 19:04
 Committed: Panu Matilainen <> at 2018-03-26
 Installed: yum-3.2.29-81.el6.noarch at 2017-04-05 17:56
 Built    : Scientific Linux at 2017-03-21 21:00
 Committed: Valentina Mukhamedzhanova <> at 2016-12-07

And my Firefox version currently associated with the yum manager is:

> firefox -v Mozilla Firefox 60.2.0

Any insight is appreciated, as it appears the whole group is having the same problem. Thanks!

All Replies (1)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.