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Secure Connection Failed: the authenticity of the received data could not be verified

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  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu achantactile

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I got "Secure Connection Failed, The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." message when I go to the site "https://gearup.ed.gov/". I checked my server is set up TLS 1.2

I am using Firefox 62, in my SSLtest, I got "Firefox 62 / Win 7 R Server closed connection" https://www.ssllabs.com/ssltest/analyze.html?d=gearup.ed.gov

Does anyone how to fix that issue? Thanks

Isisombululo esikhethiwe

@FredMcD, I don't have Firefox 54, but I reinstall Firefox 61.0.2 , URL: https://gearup.ed.gov is working in Firefox 61.0.2

The URL you posted https://www.ed.gov/category/keyword/gear, that is from other site. That is not from my server. Thanks

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (16)

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Hi, what security software are you using and please list your Extensions ??

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Our server is in Window2012 R2, and we have DigiCert SSL installed in that server with DigiCert Certificate Utility

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Hi: What you are asking is beyond Firefox Volunteer Support

does not this page give you the answer  : https://www.ssllabs.com/ssltest/analyze.html?d=gearup.ed.gov You may or may not have to run it with the 1st URL.

This forum is for regular releases. Please move all of your Firefox builds to the Extended Support Release 60.2.0 which is very stable.

Please see : https://www.mozilla.org/en-US/firefox/enterprise/

Please see rest of URL fr more info : https://www.google.com/search?q=firefox+enterprise&ie=utf-8&oe=utf-8&client=firefox-b

Thank You for Contacting Firefox Support.

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Thanks Pkshadow. I will contact bugzilla.

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What security software are you running. I can not get to the site also with Firefox though Seamonkey can.

When I look at the site info it shows as there is no certificate. Hold on with the bug report as someone else may know.

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Have called for help.

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Doesn't work for me as well with Firefox with the default settings.

OK, I did some testing and with lower security I can access this website. I need to disable TLS 1.3 because the server only supports TLS 1.2 and apparently doesn't like TLS 1.3

  • security.tls.version.max = 3

EDIT: it is enough to modify this pref to allow Firefox to fall back to TLS 1.2.

  • security.tls.version.fallback-limit = 3
  • 1 means TLS 1.0; 2 means TLS 1.1; 3 means TLS 1.2; 4 means TLS 1.3;

The server only works in Firefox with a weak cipher suit enabled.

  • security.ssl3.dhe_rsa_aes_256_sha = true

Note that this pref is one of the two prefs that are involved with the Logjam vulnerability, so it is not a good idea to leave this cipher suite enabled.

Website: gearup.ed.gov
Owner: This website does not supply ownership information.
Verified by: DigiCert Inc
Technical Details
Connection Encrypted (TLS_DHE_RSA_WITH_AES_256_CBC_SHA, 256 bit keys, TLS 1.2)

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Okulungisiwe ngu cor-el

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It is enough to set the fallback-limit to 3 in combination with the weak cipher suite.

  • security.tls.version.fallback-limit = 3
  • security.ssl3.dhe_rsa_aes_256_sha = true
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I did a web search and found this link; https://www.ed.gov/category/keyword/gear

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If I fall back to Extended Support Release 60.2.0. The site works fine. Here is the URL https://gearup.ed.gov/. Chrome, Safari and MS Edge works fine. I just wonder what is the set up make Firefox 62 get the error.

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I am using Firefox 54 and I get the error. Have you checked out the link I posted?

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Isisombululo Esikhethiwe

@FredMcD, I don't have Firefox 54, but I reinstall Firefox 61.0.2 , URL: https://gearup.ed.gov is working in Firefox 61.0.2

The URL you posted https://www.ed.gov/category/keyword/gear, that is from other site. That is not from my server. Thanks

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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

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Did you read my above replies about TLS 1.3 and the SSL cipher suite?

In Firefox 60 ESR the fallback pref still had a value of 3 like you can check on the about:config page.

  • security.tls.version.fallback-limit = 3

If you do not have the SSL logjam cipher suites disabled like you actually should have then Firefox will work with the Firefox 60 ESR version.

  • security.ssl3.dhe_rsa_aes_256_sha = true

So with the pref setting I wrote in the second reply the website should work in Firefox 62.

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You can update to Firefox 62.0.2 (just released) that has a fix for the involved cipher suite.

  • Help -> About Firefox

The only requirement is that this pref is set to true on the about:config page to enable the only cipher suite that this server can use for Firefox.

  • security.ssl3.dhe_rsa_aes_256_sha = true
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@cor-el, I updated to 62.0.2, the issue is gone. Thanks