Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Since a recent update when I select Firefox prefernces from the drop down menu nothing happens.

  • 2 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu cor-el

more options

Since a recent update when I select Firefox, 'Preferences' or 'About Firefox' from the drop down menu nothing happens.

All Replies (2)

more options

Do you have Ghostery? It seems to cause this problem.

As a workaround disable Ghostery or access Firefox settings by typing about:preferences in the address bar.

You can bookmark it for easier access.

more options

Try to reinstall Firefox in case something got broken.

Download a new copy of the Firefox application and save the Disk Image file to the desktop Firefox 62.0:

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.