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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I lost my phone and backup codes. I cannot login to my Firefox account with 2FA. Can you help me?

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1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes.

How to reset (disable) 2FA account authenticator? Can you help me?

Regards, Mariusz.

Isisombululo esikhethiwe

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

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HI, sorry to hear that. Unfortunately we Support Volunteers do not have that information nor does any one else except you. If you loose your passwords and account info it is lost. You can make another account with another email address.

Sorry.

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Isisombululo Esikhethiwe

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

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Thanks for help.

I registered new account... It's impossible login to account without 2FA or backup codes...

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hi i have the same problem but i have a backup code but it was not works as expected i reset the password but i can't create a key