Signature Losing Images on Replies
Hello there,
I had been asked to create a signature for a client in Thunderbird. Having never used this software before I have spent a long time (a lot longer than I billed for) sorting it out. I thought I had after creating the signature in a TB email and saving the file as html. This works very well. Example here:
file:///Users/jasonsmith/Desktop/Social%20Shapes/Clients/CMC/Signatures/HTML%20signatures/test.html
However, after testing I found the signature images (in the first email) were not showing on a reply. I don't write code so am struggling to find a solution. Someone out there more knowledgeable than I, please help!
I will copy and paste the code to another message as it is rather long, too long. The code for the images looks seriously array.
Thank you in advance.
Jason
All Replies (20)
Hi Could you send me another email that is using that signature file. Pretend it is your signature just for the test. Cheers.
I'm using Windows Vista. Thunderbird version 52.9.1
Emails received and sent via Thunderbird.
Email received - all images visible. clicked on 'Reply' to open in new Write message. Images still visible. Send as 'Reply' to two other of my email addresses and received emails still contain visible images.
I note you are using a MAC OS.
When you receive the 'Reply' from me, view it in Thunderbird. Do you see images ?
re: Text encoding for incoming and outgoing mail:
I'm using 'Western (ISO-8859-1)'
Located on mac
Thunderbird > Preferences > 'Display' > 'Formating' tab
click on 'Advanced' button
HI there,
I've had no reply on Thunderbird. As for my settings they are:
Outgoing is Unicode (UTF-8) Incoming is Western (ISO-8859-1)
Regards, Jason
Toad-Hall said
When you receive the 'Reply' from me, view it in Thunderbird. Do you see images ? re: Text encoding for incoming and outgoing mail: I'm using 'Western (ISO-8859-1)' Located on mac Thunderbird > Preferences > 'Display' > 'Formating' tab click on 'Advanced' button
Hi again, I did change my outgoing to Western (ISO-8859-1) to see if that helped. It didn't unfortunately. Do you know how I can make these images visible across Macs too? Jason
Unfortunately, my problem has not been solved. Can anyone help me at all; even if it's to confirm that there is nothing that can be done.
Thank you.
Jason
1970Smith said
Unfortunately, my problem has not been solved. Can anyone help me at all; even if it's to confirm that there is nothing that can be done. Thank you. Jason
I have not had a chance to look in dept, the HTML looks good. Hopefully I can find time over the weekend.
Matt said
1970Smith saidUnfortunately, my problem has not been solved. Can anyone help me at all; even if it's to confirm that there is nothing that can be done. Thank you. JasonI have not had a chance to look in dept, the HTML looks good. Hopefully I can find time over the weekend.
OK Matt, I appreciate it. My client is being, thankfully, patient but I'm keen to deliver this for them soon. Jason
I'm Using Thunderbird. Are you using only Thunderbird to do all this testing, sending receiving etc?
I receive initial email from you and all looks ok. This is noted in view source: Content-Type: multipart/related;
boundary="------------48AA995B61C1C07D19F2F0A9"
- --- --48AA995B61C1C07D19F2F0A9 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit
I then use 'Reply' and send to various other of my email addresses on different servers and everything still looks ok. Check source code: Content-Type: multipart/related;
boundary="--------65394C9988CC02BA06C0DC70"
-- -65394C9988CC02BA06C0DC70 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit
I asked in email: This is a 'reply' back to you. do you see images?
your reply said: Yes, I did. Thank you.
But in that final reponse from you the images are now broken. All the images are shown as attachments. All images are clickable links. I notice this change in the source code. Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
MATT:
Can you offer anything on the change to 'quoted-printable' ?
Toad-Hall said
I'm Using Thunderbird. Are you using only Thunderbird to do all this testing, sending receiving etc? I receive initial email from you and all looks ok. This is noted in view source: Content-Type: multipart/related; boundary="------------48AA995B61C1C07D19F2F0A9" - --- --48AA995B61C1C07D19F2F0A9 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit I then use 'Reply' and send to various other of my email addresses on different servers and everything still looks ok. Check source code: Content-Type: multipart/related; boundary="--------65394C9988CC02BA06C0DC70" -- -65394C9988CC02BA06C0DC70 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit I asked in email: This is a 'reply' back to you. do you see images? your reply said: Yes, I did. Thank you. But in that final reponse from you the images are now broken. All the images are shown as attachments. All images are clickable links. I notice this change in the source code. Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable MATT: Can you offer anything on the change to 'quoted-printable' ?
Thank you for this. Then I am flummoxed over this as I'm still receiving emails back with no images in the original signature i.e. first email out. I have only tested my replied emails in TB as this is where the issue was flagged up. I'll also try sending an email around some emails I have access too and see how I get on. Jason
1970Smith said
Toad-Hall saidI'm Using Thunderbird. Are you using only Thunderbird to do all this testing, sending receiving etc? I receive initial email from you and all looks ok. This is noted in view source: Content-Type: multipart/related; boundary="------------48AA995B61C1C07D19F2F0A9" - --- --48AA995B61C1C07D19F2F0A9 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit I then use 'Reply' and send to various other of my email addresses on different servers and everything still looks ok. Check source code: Content-Type: multipart/related; boundary="--------65394C9988CC02BA06C0DC70" -- -65394C9988CC02BA06C0DC70 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit I asked in email: This is a 'reply' back to you. do you see images? your reply said: Yes, I did. Thank you. But in that final reponse from you the images are now broken. All the images are shown as attachments. All images are clickable links. I notice this change in the source code. Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable MATT: Can you offer anything on the change to 'quoted-printable' ?Thank you for this. Then I am flummoxed over this as I'm still receiving emails back with no images in the original signature i.e. first email out. I have only tested my replied emails in TB as this is where the issue was flagged up. I'll also try sending an email around some emails I have access too and see how I get on. Jason
OK, I started my email jounrey thusly:
- Sent an email with the signature from TB to Gmail.
- Received fine, images in place.
- Forward from gmail to hotmail and images disappear with alt text in their place and images as attachments.
MATT - some info I've noticed.
The good initial email and also all my 'Replies' to other email addresses as tests: Initially immediately after headers: Content-Type: multipart/alternative; followed by: Content-Type: text/plain; charset=utf-8; format=flowed Content-Transfer-Encoding: 7bit then plain text section followed by : Content-Type: multipart/related; followed by: Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit then html section.
The final 'Reply from 1970Smith was a failed email with broken images.
Notice the 'multipart/related;' is now mentioned first and not after 'multipart/alternative;' and alteration to 'quoted-printable'.
Info Initially immediately after headers: Content-Type: multipart/related; followed by Content-Type: multipart/alternative; followed by: Content-Type: text/plain; charset="UTF-8" plain text section followed by: Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
re :Forward from gmail to hotmail and images disappear with alt text in their place and images as attachments.
Confirm this is also occuring with 'Forwards' as well as 'Replies'.
Please confirm the version of Thunderbird you are using. 'Help' > 'About Thunderbird' will tell you the version.
Update: I believe you are using a MAC OS X 10.12 and TB version 60.
Okulungisiwe
Toad-Hall said
re :Forward from gmail to hotmail and images disappear with alt text in their place and images as attachments. Confirm this is also occuring with 'Forwards' as well as 'Replies'.
A good question because Forwards are great with everything as it should be where as Reply removes the images.
Toad-Hall said
Please confirm the version of Thunderbird you are using. 'Help' > 'About Thunderbird' will tell you the version. Update: I believe you are using a MAC OS X 10.12 and TB version 60.
Version 60.0 (64-bit) MacOS Sierra 10.12.6
Please check setting: Thunderbird > Preferences > 'Display' > 'Formating' tab click on 'Advanced' button
Is this option selected? 'When possible, use the default text encoding in replies' If this is selected, uncheck that checkbox click on 'OK click on 'OK'
Was it selected ? If yes and it is now not selected. Please run some more tests using that signature. you can send email to me, I'll respond with 'Reply' and then please respond back using 'Reply'.
It was not selected and have left it so.
Toad-Hall said
Please check setting: Thunderbird > Preferences > 'Display' > 'Formating' tab click on 'Advanced' button Is this option selected? 'When possible, use the default text encoding in replies' If this is selected, uncheck that checkbox click on 'OK click on 'OK' Was it selected ? If yes and it is now not selected. Please run some more tests using that signature. you can send email to me, I'll respond with 'Reply' and then please respond back using 'Reply'.
Hi, it was not selected so have left it that way.
Toad-Hall said
MATT - some info I've noticed. The good initial email and also all my 'Replies' to other email addresses as tests: Initially immediately after headers: Content-Type: multipart/alternative; followed by: Content-Type: text/plain; charset=utf-8; format=flowed Content-Transfer-Encoding: 7bit then plain text section followed by : Content-Type: multipart/related; followed by: Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit then html section. The final 'Reply from 1970Smith was a failed email with broken images. Notice the 'multipart/related;' is now mentioned first and not after 'multipart/alternative;' and alteration to 'quoted-printable'. Info Initially immediately after headers: Content-Type: multipart/related; followed by Content-Type: multipart/alternative; followed by: Content-Type: text/plain; charset="UTF-8" plain text section followed by: Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Hello, I appreciate your help thus far. Just so I can update my client, whose now chasing me, can you let me know how long it might take to reach a solution? Thanks, Jason