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Signature Losing Images on Replies

Kuphostiwe

Hello there,

I had been asked to create a signature for a client in Thunderbird. Having never used this software before I have spent a long time (a lot longer than I billed for) sorting it out. I thought I had after creating the signature in a TB email and saving the file as html. This works very well. Example here:

file:///Users/jasonsmith/Desktop/Social%20Shapes/Clients/CMC/Signatures/HTML%20signatures/test.html

However, after testing I found the signature images (in the first email) were not showing on a reply. I don't write code so am struggling to find a solution. Someone out there more knowledgeable than I, please help!

I will copy and paste the code to another message as it is rather long, too long. The code for the images looks seriously array.

Thank you in advance.

Jason

Hello there, I had been asked to create a signature for a client in Thunderbird. Having never used this software before I have spent a long time (a lot longer than I billed for) sorting it out. I thought I had after creating the signature in a TB email and saving the file as html. This works very well. Example here: file:///Users/jasonsmith/Desktop/Social%20Shapes/Clients/CMC/Signatures/HTML%20signatures/test.html However, after testing I found the signature images (in the first email) were not showing on a reply. I don't write code so am struggling to find a solution. Someone out there more knowledgeable than I, please help! I will copy and paste the code to another message as it is rather long, too long. The code for the images looks seriously array. Thank you in advance. Jason

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

Eminye Imininingwane

Umnikazi wombuzo

The code actually exceeds the character limit!!!!!

The code actually exceeds the character limit!!!!!

Umnikazi wombuzo

The html goes crazy on the images: 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The html goes crazy on the images: 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sfhowes
  • Top 10 Contributor
1672 izisombululo 8140 izimpendulo
Kuphostiwe

So, the signature appears in replies but the images are not visible? How did you insert the images in the signature html file, and were they attached from the sender's local computer or are they stored on a remote server?

http://kb.mozillazine.org/Signatures_(Thunderbird)#Including_an_image_in_your_signature

https://support.mozilla.org/en-US/kb/signatures#w_including-image-files-in-signatures

So, the signature appears in replies but the images are not visible? How did you insert the images in the signature html file, and were they attached from the sender's local computer or are they stored on a remote server? http://kb.mozillazine.org/Signatures_(Thunderbird)#Including_an_image_in_your_signature https://support.mozilla.org/en-US/kb/signatures#w_including-image-files-in-signatures

Umnikazi wombuzo

Hi Sfhowes, thank you for yr message.

The Signature appears but the images are not visible - just the Alternate Text in its place.

I worked on the images in Photoshop and have created the exact size to be used in the signature. I upload by clicking the Image option (Insert a link, anchor, image etc) from the drop-down menu and choosing my PNG file from my laptop. They are not stored remotely.

Regards, Jason

Hi Sfhowes, thank you for yr message. The Signature appears but the images are not visible - just the Alternate Text in its place. I worked on the images in Photoshop and have created the exact size to be used in the signature. I upload by clicking the Image option (Insert a link, anchor, image etc) from the drop-down menu and choosing my PNG file from my laptop. They are not stored remotely. Regards, Jason
sfhowes
  • Top 10 Contributor
1672 izisombululo 8140 izimpendulo
Kuphostiwe

In the Insert dialog, did you click 'Attach this image to the message' as shown in the picture in the 2nd link in my first reply?

Another way to set up a signature with images is to first create it in a TB message, then Insert/HTML..., Ctrl+A to select all in the Insert HTML window, Ctrl+C to copy, Cancel to close the window, then Tools/Account Settings, select the account in the left pane, Ctrl+V to paste in the Signature box, check 'Use html'.

In the Insert dialog, did you click 'Attach this image to the message' as shown in the picture in the 2nd link in my first reply? Another way to set up a signature with images is to first create it in a TB message, then Insert/HTML..., Ctrl+A to select all in the Insert HTML window, Ctrl+C to copy, Cancel to close the window, then Tools/Account Settings, select the account in the left pane, Ctrl+V to paste in the Signature box, check 'Use html'.

Umnikazi wombuzo

Yes I did attach the image that way.

I created my signature in the message and saved as a html file. I'll try the way you suggested and cut and paste in.

I'll let you know how I get on. Thanks again for your help.

Jason

Yes I did attach the image that way. I created my signature in the message and saved as a html file. I'll try the way you suggested and cut and paste in. I'll let you know how I get on. Thanks again for your help. Jason

Umnikazi wombuzo

That didn't work. Exactly the same issue by cut and pasting into the sig box. The issue, I think, is the code for the images. There seems to be a lot of code (half an A4 sheet if on paper) per image. Is this normal. I cut and pasted above on a reply and it's pasted all on one line for some reason (my 3rd post).

Anyway, I'm going to call it a day for now and look it again with fresh eyes tomorrow.

Good eve

Jason

That didn't work. Exactly the same issue by cut and pasting into the sig box. The issue, I think, is the code for the images. There seems to be a lot of code (half an A4 sheet if on paper) per image. Is this normal. I cut and pasted above on a reply and it's pasted all on one line for some reason (my 3rd post). Anyway, I'm going to call it a day for now and look it again with fresh eyes tomorrow. Good eve Jason
sfhowes
  • Top 10 Contributor
1672 izisombululo 8140 izimpendulo
Kuphostiwe

One other thing: make sure you have View/Message Body As set to Original HTML, and that new messages, including replies, are set for HTML composition. Plain text messages do not display embedded graphics.

One other thing: make sure you have View/Message Body As set to Original HTML, and that new messages, including replies, are set for HTML composition. Plain text messages do not display embedded graphics.

Umnikazi wombuzo

Hi. It was already set to Original Html

Then "and that new messages, including replies, are set for HTML composition" I'm not sure how to do this or whether the original html setting you suggested sorts this too?

Hi. It was already set to Original Html Then "and that new messages, including replies, are set for HTML composition" I'm not sure how to do this or whether the original html setting you suggested sorts this too?
Matt
  • Top 10 Contributor
  • Moderator
3288 izisombululo 22708 izimpendulo
Kuphostiwe

I suggest you upload the HTML to a sharing site so we can actually see it. MY guess is it will be to do with the content disposition.

Personally I would suggest you use remote images. There is no point making each message heavier that it was originally when a remote image could be loaded from the web as required.

I suggest you upload the HTML to a sharing site so we can actually see it. MY guess is it will be to do with the content disposition. Personally I would suggest you use remote images. There is no point making each message heavier that it was originally when a remote image could be loaded from the web as required.
sfhowes
  • Top 10 Contributor
1672 izisombululo 8140 izimpendulo
Kuphostiwe

1970Smith said

Hi. It was already set to Original Html Then "and that new messages, including replies, are set for HTML composition" I'm not sure how to do this or whether the original html setting you suggested sorts this too?

In Tools/Account Settings, Composition & Addressing, check 'Compose messages in HTML format'.

''1970Smith [[#answer-1151277|said]]'' <blockquote> Hi. It was already set to Original Html Then "and that new messages, including replies, are set for HTML composition" I'm not sure how to do this or whether the original html setting you suggested sorts this too? </blockquote> In Tools/Account Settings, Composition & Addressing, check 'Compose messages in HTML format'.

Umnikazi wombuzo

In between replies I have tried so many different options as suggested on forums but am still presented with the same issue:

No image in the signature on a replied message - but the image is attached.

Is it actually possible to attach an image to a signature and for it to be secure? My client's email may get resent within an organisation he has sent to. That first 'forward' (or 'reply' in my testing) results in the signature images not being visible and in its place: the dreaded alt text!

There must be a fix for this.

Thanks, Jason

In between replies I have tried so many different options as suggested on forums but am still presented with the same issue: No image in the signature on a replied message - but the image is attached. Is it actually possible to attach an image to a signature and for it to be secure? My client's email may get resent within an organisation he has sent to. That first 'forward' (or 'reply' in my testing) results in the signature images not being visible and in its place: the dreaded alt text! There must be a fix for this. Thanks, Jason

Umnikazi wombuzo

Matt said

I suggest you upload the HTML to a sharing site so we can actually see it. MY guess is it will be to do with the content disposition. Personally I would suggest you use remote images. There is no point making each message heavier that it was originally when a remote image could be loaded from the web as required.

Hello Matt, thank you for yr message. I am not familiar with any particular sharing sites, can you please suggest and I will do in the next hour. Thanks

''Matt [[#answer-1151281|said]]'' <blockquote> I suggest you upload the HTML to a sharing site so we can actually see it. MY guess is it will be to do with the content disposition. Personally I would suggest you use remote images. There is no point making each message heavier that it was originally when a remote image could be loaded from the web as required. </blockquote> Hello Matt, thank you for yr message. I am not familiar with any particular sharing sites, can you please suggest and I will do in the next hour. Thanks

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sfhowes said

1970Smith said
Hi. It was already set to Original Html Then "and that new messages, including replies, are set for HTML composition" I'm not sure how to do this or whether the original html setting you suggested sorts this too?

In Tools/Account Settings, Composition & Addressing, check 'Compose messages in HTML format'.

Thanks, but that had been already checked.

''sfhowes [[#answer-1151289|said]]'' <blockquote> ''1970Smith [[#answer-1151277|said]]'' <blockquote> Hi. It was already set to Original Html Then "and that new messages, including replies, are set for HTML composition" I'm not sure how to do this or whether the original html setting you suggested sorts this too? </blockquote> In Tools/Account Settings, Composition & Addressing, check 'Compose messages in HTML format'. </blockquote> Thanks, but that had been already checked.

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Matt said

I suggest you upload the HTML to a sharing site so we can actually see it. MY guess is it will be to do with the content disposition. Personally I would suggest you use remote images. There is no point making each message heavier that it was originally when a remote image could be loaded from the web as required.

Hello Matt, I think you may be able to see the code if you click on the link here:

https://liveweave.com/#&togetherjs=Qr6cBxn9q4

''Matt [[#answer-1151281|said]]'' <blockquote> I suggest you upload the HTML to a sharing site so we can actually see it. MY guess is it will be to do with the content disposition. Personally I would suggest you use remote images. There is no point making each message heavier that it was originally when a remote image could be loaded from the web as required. </blockquote> Hello Matt, I think you may be able to see the code if you click on the link here: https://liveweave.com/#&togetherjs=Qr6cBxn9q4
Matt
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Nope Liveweave did not work for me. Perhaps try something simpler like putting the item on one drive or google drive and sharing to with a pasted link to this site. or attach it to an email and send it to me at matt_au at gmx.com

Nope Liveweave did not work for me. Perhaps try something simpler like putting the item on one drive or google drive and sharing to with a pasted link to this site. or attach it to an email and send it to me at matt_au at gmx.com

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Hi Matt, emailed something over to you yesterday.

Hi Matt, emailed something over to you yesterday.

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Hi Matt, I suspect you've got a million other things on but can I ask if you received my email? Thanks, Jason

Hi Matt, I suspect you've got a million other things on but can I ask if you received my email? Thanks, Jason
Toad-Hall
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Please send me an email and I'll see what the signature code looks like. I'll also test the 'Reply' on that email. email: mail at anje dot co dot uk

All communication will be posted in this forum question.

Please send me an email and I'll see what the signature code looks like. I'll also test the 'Reply' on that email. email: mail at anje dot co dot uk All communication will be posted in this forum question.

Umnikazi wombuzo

Toad-Hall said

Please send me an email and I'll see what the signature code looks like. I'll also test the 'Reply' on that email. email: mail at anje dot co dot uk All communication will be posted in this forum question.

Thank you Toad Hall, will do immediately. Appreciate your help. Jason

''Toad-Hall [[#answer-1152829|said]]'' <blockquote> Please send me an email and I'll see what the signature code looks like. I'll also test the 'Reply' on that email. email: mail at anje dot co dot uk All communication will be posted in this forum question. </blockquote> Thank you Toad Hall, will do immediately. Appreciate your help. Jason