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Unusual crashes

Kuphostiwe

I haven't had a firefox crash in a long time, and this one seemed particularly odd because it started out with individual tabs crashing, then the browser, then the same happening again as the browser restored itself. I had since updated Firefox to the version that came out the same day and rebooted and it hasn't yet happened again, but I would like some help diagnosing if this is a deeper issue or just a fluke, as another application (the OSRS game client) seemed to close itself, albeit with no message, alongside Firefox while everything else was stable.

Event viewer showed four application errors listing:

ntdll.exe
nvapi.dll
nvtmmon.exe

As well as ntdll.exe alongside firefox.exe

I am not sure what this means, if those came from outside or inside firefox's operation.

Here are my crash reports related to the incident:

bp-f214e660-8d5d-4d28-9d65-bc4b30180906
bp-89089d16-b8af-4394-9ad3-58aca0180906
bp-9a0cca78-56a0-4173-b7bd-7734a0180906

Thank you for any help.

I haven't had a firefox crash in a long time, and this one seemed particularly odd because it started out with individual tabs crashing, then the browser, then the same happening again as the browser restored itself. I had since updated Firefox to the version that came out the same day and rebooted and it hasn't yet happened again, but I would like some help diagnosing if this is a deeper issue or just a fluke, as another application (the OSRS game client) seemed to close itself, albeit with no message, alongside Firefox while everything else was stable. Event viewer showed four application errors listing: <pre>ntdll.exe nvapi.dll nvtmmon.exe</pre> As well as ntdll.exe alongside firefox.exe I am not sure what this means, if those came from outside or inside firefox's operation. Here are my crash reports related to the incident: <pre>bp-f214e660-8d5d-4d28-9d65-bc4b30180906 bp-89089d16-b8af-4394-9ad3-58aca0180906 bp-9a0cca78-56a0-4173-b7bd-7734a0180906</pre> Thank you for any help.

Okulungisiwe ngu cor-el

Isisombululo esikhethiwe

I read one comment from a developer that these crashes are possibly from bad memory. Can you test the RAM in your machine? Memtest 86+ is one tool I often used back in the day

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Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 30.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

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Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 izisombululo 10733 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

I read one comment from a developer that these crashes are possibly from bad memory. Can you test the RAM in your machine? Memtest 86+ is one tool I often used back in the day

I read one comment from a developer that these crashes are possibly from bad memory. Can you test the RAM in your machine? Memtest 86+ is one tool I often used back in the day

Umnikazi wombuzo

Tyler Downer said

I read one comment from a developer that these crashes are possibly from bad memory. Can you test the RAM in your machine? Memtest 86+ is one tool I often used back in the day

Thank you!

I was able to get memtest86 going (I had bad luck with it in the past) and my ram stick in slot 2 was getting errors out the wazoo. I have to replace both anyway, so I didn't do the full passes on the other stick, but it's definitely nowhere near as damaged as the ram formerly in that slot. I guess I'll replace both sticks soon and run off one stick for now.

It just felt too uncanny for two applications to crash oddly side-by-side like that with application errors in the event viewer never previously recorded on my system. I suppose the bad ram is what did it.

''Tyler Downer [[#answer-1150492|said]]'' <blockquote> I read one comment from a developer that these crashes are possibly from bad memory. Can you test the RAM in your machine? Memtest 86+ is one tool I often used back in the day </blockquote> Thank you! I was able to get memtest86 going (I had bad luck with it in the past) and my ram stick in slot 2 was getting errors out the wazoo. I have to replace both anyway, so I didn't do the full passes on the other stick, but it's definitely nowhere near as damaged as the ram formerly in that slot. I guess I'll replace both sticks soon and run off one stick for now. It just felt too uncanny for two applications to crash oddly side-by-side like that with application errors in the event viewer never previously recorded on my system. I suppose the bad ram is what did it.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 izisombululo 10733 izimpendulo
Kuphostiwe

I'm glad you found and fixed the issue! RAM errors can be tricky

I'm glad you found and fixed the issue! RAM errors can be tricky

Umnikazi wombuzo

Tyler Downer said

I'm glad you found and fixed the issue! RAM errors can be tricky

Here's hoping it's that easy. I'll make an update about if I encounter more issues or not as time goes on, but for now, I'll focus on getting replacement RAM.

''Tyler Downer [[#answer-1150510|said]]'' <blockquote> I'm glad you found and fixed the issue! RAM errors can be tricky </blockquote> Here's hoping it's that easy. I'll make an update about if I encounter more issues or not as time goes on, but for now, I'll focus on getting replacement RAM.

Okulungisiwe ngu rareliving