Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Gmail acting strange. Unable to search - nothing happens

  • 3 uphendule
  • 1 inale nkinga
  • 757 views
  • Igcine ukuphendulwa ngu vetles

more options

Hi all,

Recently GMail has stopped working properly. When entering a search query + hitting enter, nothing happens. Even the autocomplete does not kick in. The Online Contacts (lower left) is also showing jumbled text, and the far right hand Side Panel is also not showing properly (although the buttons are there when I mouse hover over them). Firefox is completely up-to-date, Win 10 setup.

Isisombululo esikhethiwe

I know my answer ain't helpful but have tried opening gmail in a private window of your browser & checked if you're still facing same issue ? If you don't - you could try an Hard Refresh on your browser (ctrl+f5)

Also if you've any other alternative browser, have you tried & checked if you're facing the same prob on it as well ?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Isisombululo Esikhethiwe

I know my answer ain't helpful but have tried opening gmail in a private window of your browser & checked if you're still facing same issue ? If you don't - you could try an Hard Refresh on your browser (ctrl+f5)

Also if you've any other alternative browser, have you tried & checked if you're facing the same prob on it as well ?

more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Thanks, guys! It was as simple as "Ctrl + F5" ... I feel rather embarrassed for not thinking to try this.

I know I forgot to say that all other browsers were working fine, so something got corrupted in the cache/session somewhere in Firefox. It has happened a lot more often recently, now that I think about it...