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Auto Play not working on one website only

Kuphostiwe

Recently, I have been having issues with one website not playing any content. I'm running Firefox 61, with Ublock Origin, Https Everywhere, and Adblock Plus. I've tried removing those extensions, and still can't get it to work. I've only had this issue with the one website, which works fine on Chrome. Even started in safe mode, but still no luck.

Am I missing a step, or do I have something set wrong? Any ideas are welcome. Respectfully, Brts96

Recently, I have been having issues with one website not playing any content. I'm running Firefox 61, with Ublock Origin, Https Everywhere, and Adblock Plus. I've tried removing those extensions, and still can't get it to work. I've only had this issue with the one website, which works fine on Chrome. Even started in safe mode, but still no luck. Am I missing a step, or do I have something set wrong? Any ideas are welcome. Respectfully, Brts96

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 30.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0

Eminye Imininingwane

Umnikazi wombuzo

Additional Info: Got this error message when I was looking on some page info. Is that any help?

NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005)

Additional Info: Got this error message when I was looking on some page info. Is that any help? NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005)
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Please if do not know go to Device Manager and look up make and model of your Video Card Drivers.

Then go get a full installer for your card.

Uninstall your Video Drivers and Reinstall .

Please if do not know go to Device Manager and look up make and model of your Video Card Drivers. Then go get a full installer for your card. Uninstall your Video Drivers and Reinstall .
cor-el
  • Top 10 Contributor
  • Moderator
17578 izisombululo 158993 izimpendulo
Kuphostiwe

Can you start the media player manually by clicking the play button (you may have to click more than once)?

Can you start the media player manually by clicking the play button (you may have to click more than once)?

Umnikazi wombuzo

I will uninstall and reinstall the video card drivers later today, thanks. I appreciate the help.

My fault,I should have clarified, I also can't start playing the content manually, either.

Respectfully, Brts96

I will uninstall and reinstall the video card drivers later today, thanks. I appreciate the help. My fault,I should have clarified, I also can't start playing the content manually, either. Respectfully, Brts96

Umnikazi wombuzo

Uninstalled and reinstalled the driver software from manufacturer website, but no luck, issue still persists.

Respectfully, Brts96

Uninstalled and reinstalled the driver software from manufacturer website, but no luck, issue still persists. Respectfully, Brts96
WestEnd 60 izisombululo 5387 izimpendulo
Kuphostiwe

ok, at this point what is the site? Your saying problem but no one can verify what problem it is now?

ok, at this point what is the site? Your saying problem but no one can verify what problem it is now?

Umnikazi wombuzo

Openmhz.com is the site, it lists several online scanners. It works flawlessly on Chrome, but is a no-go on Firefox.

Respectfully, Brts96

Openmhz.com is the site, it lists several online scanners. It works flawlessly on Chrome, but is a no-go on Firefox. Respectfully, Brts96
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) This was a Video error so now know idea what to do with your issue other than try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) This was a Video error so now know idea what to do with your issue other than try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer *https://www.mozilla.org/firefox/all/ Please let us know if this solved your issue or if need further assistance.
jscher2000
  • Top 10 Contributor
8792 izisombululo 71910 izimpendulo
Kuphostiwe

brts96 said

Additional Info: Got this error message when I was looking on some page info. Is that any help? NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005)

Usually Firefox tries to provide some details on why the decoding failed. Could you check the Web Console and/or Browser Console to see whether that appears there? You might need to reload the page to retrigger the error.

Web Console

You can open the Web Console in the lower part of the tab where you have the page open using either:

  • "3-bar" menu button > Web Developer > Web Console
  • (menu bar) Tools > Web Developer > Web Console
  • (Windows) Ctrl+Shift+k

Then reload the page in the upper part of the tab and watch for error or security messages. (The lines with blue triangles generally are not significant unless you suspect a style rule problem.) Anything that sounds like it could be relevant?

More info on the Web Console: https://developer.mozilla.org/docs/Tools/Web_Console

Browser Console

You can open the separate Browser Console window using either:

  • "3-bar" menu button > Web Developer > Browser Console
  • (menu bar) Tools > Web Developer > Browser Console
  • (Windows) Ctrl+Shift+j

Click the trash can icon at the upper left to clear the window, then switch back over to your main window and reload the page or try a play button.

Then switch back over to the console window. Did Firefox log any errors related to those actions?

More info on the Browser Console: https://developer.mozilla.org/docs/Tools/Browser_Console

''brts96 [[#answer-1147979|said]]'' <blockquote> Additional Info: Got this error message when I was looking on some page info. Is that any help? NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) </blockquote> Usually Firefox tries to provide some details on why the decoding failed. Could you check the Web Console and/or Browser Console to see whether that appears there? You might need to reload the page to retrigger the error. '''Web Console''' You can open the Web Console in the lower part of the tab where you have the page open using either: * "3-bar" menu button > Web Developer > Web Console * (menu bar) Tools > Web Developer > Web Console * (Windows) Ctrl+Shift+k Then reload the page in the upper part of the tab and watch for error or security messages. (The lines with blue triangles generally are not significant unless you suspect a style rule problem.) Anything that sounds like it could be relevant? More info on the Web Console: https://developer.mozilla.org/docs/Tools/Web_Console '''Browser Console''' You can open the separate Browser Console window using either: * "3-bar" menu button > Web Developer > Browser Console * (menu bar) Tools > Web Developer > Browser Console * (Windows) Ctrl+Shift+j Click the trash can icon at the upper left to clear the window, then switch back over to your main window and reload the page or try a play button. Then switch back over to the console window. Did Firefox log any errors related to those actions? More info on the Browser Console: https://developer.mozilla.org/docs/Tools/Browser_Console
Pj 42 izisombululo 869 izimpendulo
Kuphostiwe

brts96 #question-1231499

  • Media resource:
  • ...could not be decoded, error: Error Code:
  • NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005)
  • Details: error creating Audio decoder

I can play the above link in the VLC media player I have on my system. I can't figure how to make FF recognize the 'm4a' audio extension pointing to the VLC media player.

Interesting that pasting the link in the URL box presents the FF play bar.


~Pj

''brts96 [[#question-1231499]]'' <Blockquote> *Media resource: *https://media.openmhz.com/lakeoh/2018/8/31/27684-1535719759.m4a *...could not be decoded, error: Error Code: *NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) *Details: error creating Audio decoder </Blockquote> I can play the above link in the VLC media player I have on my system. I can't figure how to make FF recognize the 'm4a' audio extension pointing to the VLC media player. Interesting that pasting the link in the URL box presents the FF play bar. ~Pj

Okulungisiwe ngu Pj

cor-el
  • Top 10 Contributor
  • Moderator
17578 izisombululo 158993 izimpendulo
Kuphostiwe

See also this prefs on the about:config page:

  • media.decoder-doctor.verbose
See also this prefs on the <b>about:config</b> page: *media.decoder-doctor.verbose
Pj 42 izisombululo 869 izimpendulo
Kuphostiwe

cor-el said

See also this prefs on the about:config page:
  • media.decoder-doctor.verbose


I switched the value and and FF still does not play the audio. What was that supposed to do?


~Pj

''cor-el [[#answer-1148545|said]]'' <blockquote> See also this prefs on the <b>about:config</b> page: *media.decoder-doctor.verbose </blockquote> I switched the value and and FF still does not play the audio. What was that supposed to do? ~Pj
cor-el
  • Top 10 Contributor
  • Moderator
17578 izisombululo 158993 izimpendulo
Kuphostiwe

Setting that pref to true might give extra information in the Web/Browser Console about what goes wrong. It won't help to fix the problem, but could identify where it goes wrong.

The m4a link you posted above plays for me in a Firefox tab as an mp4 file.

Setting that pref to true might give extra information in the Web/Browser Console about what goes wrong. It won't help to fix the problem, but could identify where it goes wrong. The m4a link you posted above plays for me in a Firefox tab as an mp4 file.
Pj 42 izisombululo 869 izimpendulo
Kuphostiwe

cor-el said

Setting that pref to true might give extra information in the Web/Browser Console about what goes wrong. It won't help to fix the problem, but could identify where it goes wrong. The m4a link you posted above plays for me in a Firefox tab as an mp4 file.

Ug. I'm in Safe Mode at the moment and still can't get the M4A file to play. I'm perplexed.


~Pj

''cor-el [[#answer-1148845|said]]'' <blockquote> Setting that pref to true might give extra information in the Web/Browser Console about what goes wrong. It won't help to fix the problem, but could identify where it goes wrong. '''The m4a link you posted above plays for me in a Firefox tab as an mp4 file.''' </blockquote> Ug. I'm in Safe Mode at the moment and still can't get the M4A file to play. I'm perplexed. ~Pj
cor-el
  • Top 10 Contributor
  • Moderator
17578 izisombululo 158993 izimpendulo
Kuphostiwe

Firefox has a problem with playing this MP4 file if you still get this media error showing in the Web Console. This could be a problem with the codec that is used or some other problem. That would need to be fixed in the OS because Firefox relies on OS spuport for playing MP4 media in the HTML5 media player and thus it is unlikely that you can fix this in Firefox.

If you can play the file in VLC then you can check what codec is used for audio and for video.

Firefox has a problem with playing this MP4 file if you still get this media error showing in the Web Console. This could be a problem with the codec that is used or some other problem. That would need to be fixed in the OS because Firefox relies on OS spuport for playing MP4 media in the HTML5 media player and thus it is unlikely that you can fix this in Firefox. If you can play the file in VLC then you can check what codec is used for audio and for video.
Pj 42 izisombululo 869 izimpendulo
Kuphostiwe

cor-el said

  • Firefox has a problem with playing this MP4 file if you still get this media error showing in the Web Console.
  • This could be a problem with the codec that is used or some other problem. That would need to be fixed in the OS because Firefox relies on OS support for playing MP4 media in the HTML5 media player and thus it is unlikely that you can fix this in Firefox.
  • If you can play the file in VLC then you can check what codec is used for audio and for video.

Hmm. My 'Windows Update' are up-to-date, so wouldn't that be up-to-date with Codecs? Or, is that only updated in Windows 8 and beyond? Could I DL and install the 'latest Codecs' for Windows 7?

Meanwhile, I'll try looking around in the VLC Media Player and see what I can find.

(BTW, FF loaded FAST in 'Safe Mode'. Like 2-minutes vs my usual 12 minutes!)


Update: According to this site https://fileinfo.com/extension/m4a I should have been able to play M4A files in WMP 12.

Attached is an image of the Codec in the VLC Media Player. When I rename the file extension to MP4, VLC still plays it ok. FF needs to recognize that MP4 = M4A?


~Pj

''cor-el [[#answer-1149091|said]]'' <blockquote> * Firefox has a problem with playing this MP4 file if you still get this media error showing in the Web Console. * This could be a problem with the codec that is used or some other problem. That would need to be fixed in the OS because Firefox relies on OS support for playing MP4 media in the HTML5 media player and thus it is unlikely that you can fix this in Firefox. * If you can play the file in VLC then you can check what codec is used for audio and for video. </blockquote> Hmm. My 'Windows Update' are up-to-date, so wouldn't that be up-to-date with Codecs? Or, is that only updated in Windows 8 and beyond? Could I DL and install the 'latest Codecs' for Windows 7? Meanwhile, I'll try looking around in the VLC Media Player and see what I can find. (BTW, FF loaded FAST in 'Safe Mode'. Like 2-minutes vs my usual 12 minutes!) Update: According to this site '''https://fileinfo.com/extension/m4a''' I should have been able to play M4A files in WMP 12. Attached is an image of the Codec in the VLC Media Player. When I rename the file extension to MP4, VLC still plays it ok. FF needs to recognize that MP4 = M4A? ~Pj

Okulungisiwe ngu Pj

Umnikazi wombuzo

Thanks for the replies ,everyone. Sorry for the delay in getting back to you all.Looks like it's not just my installation that's goofy.

It doesn't look like there's a common "fix" for this issue, but I'll try changing things like you all have, and will see what happens.

I appreciate the help, and hope we can find a good fix.

Respectfully, Brts96

Thanks for the replies ,everyone. Sorry for the delay in getting back to you all.Looks like it's not just my installation that's goofy. It doesn't look like there's a common "fix" for this issue, but I'll try changing things like you all have, and will see what happens. I appreciate the help, and hope we can find a good fix. Respectfully, Brts96
WestEnd 60 izisombululo 5387 izimpendulo
Kuphostiwe

FYI Windows and Codecs aren't one the same. Look at your uninstall Control panel to see what codecs are or aren't installed. Also remove all FF and Mozilla folder and reinstall in case you got foreign programs in there that shouldn't be there causing the glitch as well. And then do a clean FF install and see if the site problem persists.

FYI Windows and Codecs aren't one the same. Look at your uninstall Control panel to see what codecs are or aren't installed. Also remove all FF and Mozilla folder and reinstall in case you got foreign programs in there that shouldn't be there causing the glitch as well. And then do a clean FF install and see if the site problem persists.
jscher2000
  • Top 10 Contributor
8792 izisombululo 71910 izimpendulo
Kuphostiwe

I don't know what the parameters for the Windows Media Foundation are, but iTunes indicates this file has a very low bit rate compared to other M4A/AAC files that Firefox/Windows and WMP 12 can play (for example, 128 Kbps). I wonder whether that is a factor. (Screenshot attached)

I don't know what the parameters for the Windows Media Foundation are, but iTunes indicates this file has a very low bit rate compared to other M4A/AAC files that Firefox/Windows and WMP 12 can play (for example, [http://www.jplayer.org/audio/m4a/TSP-01-Cro_magnon_man.m4a 128 Kbps]). I wonder whether that is a factor. (Screenshot attached) <img src="https://prod-cdn.sumo.mozilla.net/uploads/images/2018-09-04-14-39-05-d6523d.png" width="500">
Pj 42 izisombululo 869 izimpendulo
Kuphostiwe

WestEnd said

Look at your uninstall Control panel to see what codecs are or aren't installed.

I just checked and don't see anything to me that looks/speaks of 'Codecs', but I obviously have something from Win-7 installed, as Windows Media Center and Windows Media Player do play a number of different video and audio types. I don't know when M4A came along, but I do have an old system here, from Nov 2010.

Windows Help talks about caution installing Codecs from distrusted sources, but surely there must be something out there other than upgrading to a later OS?


~Pj

''WestEnd [[#answer-1149763|said]]'' <blockquote> Look at your uninstall Control panel to see what codecs are or aren't installed. </blockquote> I just checked and don't see anything to me that looks/speaks of 'Codecs', but I obviously have something from Win-7 installed, as '''Windows Media Center''' and '''Windows Media Player''' do play a number of different video and audio types. I don't know when '''M4A''' came along, but I do have an old system here, from Nov 2010. Windows Help talks about caution installing Codecs from distrusted sources, but surely there must be something out there other than upgrading to a later OS? ~Pj