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why is my logon screen not formatted on Firefox but it on Chrome?

Kuphostiwe

I play games on a site called Pogo. Anyone can access it, and its free. BUT, just lately they have update the login page and I can no longer sign in. It works fine on my wife's windows laptop, but gives an unformatted display on my Mac. use https://www.pogo.com/?sl=2 then try to use the register or the sign in link in the top right of the screen and voila.... The 2 screen views are below. They are following the same path, just different browsers. I would appreciate it if someone can help with why this happens, and what settings I can change to fix the problem.

I play games on a site called Pogo. Anyone can access it, and its free. BUT, just lately they have update the login page and I can no longer sign in. It works fine on my wife's windows laptop, but gives an unformatted display on my Mac. use https://www.pogo.com/?sl=2 then try to use the register or the sign in link in the top right of the screen and voila.... The 2 screen views are below. They are following the same path, just different browsers. I would appreciate it if someone can help with why this happens, and what settings I can change to fix the problem.
Ama-screenshot ananyekiwe

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 30.0 r0

Isisebenziso

  • Firefox 61.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:61.0) Gecko/20100101 Firefox/61.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/61.0.2/Darwin/en-US/

Izandiso

  • Adblock Plus 3.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Safe Browsing 1.0.13 ({ef986f55-2dc9-4e39-8c87-618cf4fe5e69})
  • Unlimited Free VPN - Hola 1.104.213 (jid1-4P0kohSJxU1qGg@jetpack)
  • CinemaPro1.2 0.95.18 (UCSN26038272@QZGIE4403652.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x0d26
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked before OSX 10.10', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel Iris Pro OpenGL Engine
  • webgl1Version: 4.1 INTEL-8.28.37
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel Iris Pro OpenGL Engine
  • webgl2Version: 4.1 INTEL-8.28.37
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Cha
jscher2000
  • Top 10 Contributor
8876 izisombululo 72625 izimpendulo
Kuphostiwe

Something seems to be blocked in the page.

Q1: Has your Firefox had trouble connecting to any secure sites?

Q2: Will your Firefox load the following style sheet or do you get an error:

https://eaassets-a.akamaihd.net/resource_signin_ea_com/530.0.180821291.79183f3/p/statics/pogo/css/otk.v_1534826428-min.css

The expected result is a wall of text with this on the second line:

* OTK v1.2.23 (http://docs.x.origin.com)
Something seems to be blocked in the page. Q1: Has your Firefox had trouble connecting to any secure sites? Q2: Will your Firefox load the following style sheet or do you get an error: https://eaassets-a.akamaihd.net/resource_signin_ea_com/530.0.180821291.79183f3/p/statics/pogo/css/otk.v_1534826428-min.css The expected result is a wall of text with this on the second line: * OTK v1.2.23 (http://docs.x.origin.com)
jscher2000
  • Top 10 Contributor
8876 izisombululo 72625 izimpendulo
Kuphostiwe

Could you tell us more about this extension, what is does, where it came from:

Safe Browsing version 1.0.13

More generally, you can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove).

Could you tell us more about this extension, what is does, where it came from: '''Safe Browsing''' version 1.0.13 More generally, you can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either: * Command+Shift+a (Windows: Ctrl+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons * type or paste '''about:addons''' in the address bar and press Enter/Return In the left column of the Add-ons page, click Extensions. Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove).

Umnikazi wombuzo

Thanks for your reply

safe browsing is a google add on and is to stop phishing. apparently its safe. I've got practically no addons nor extensions. 3 of each. None of which should affect the screen.

I also got the expected wall of text. All 3 images are attached below.

Thanks for your reply safe browsing is a google add on and is to stop phishing. apparently its safe. I've got practically no addons nor extensions. 3 of each. None of which should affect the screen. I also got the expected wall of text. All 3 images are attached below.
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Safe Browsing shows for me when search for it that it is not compatible with Quantum. Please go to it's site and and confirm or post the URL please.

Are you going to Pogo with the VPN ? If so turn it off and go or better yet please do this : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

Safe Browsing shows for me when search for it that it is not compatible with Quantum. Please go to it's site and and confirm or post the URL please. Are you going to Pogo with the VPN ? If so turn it off and go or better yet please do this : SAFE MODE *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled (about:addons) *default theme is used (no persona) *userChrome.css and userContent.css are ignored (chrome folder) *default toolbar layout is used (file: localstore-safe.rdf) *Javascript JIT compilers are disabled (prefs: javascript.options.*jit) *hardware acceleration is disabled (Options > Performance > Uncheck to view) *plugins are not affected *preferences are not affected TEST'''''''''is issue still there ?
jscher2000
  • Top 10 Contributor
8876 izisombululo 72625 izimpendulo
Kuphostiwe

stevekitts said

safe browsing is a google add on and is to stop phishing. apparently its safe.

The way it is described on the Add-ons page, it integrates with the address bar as an alternative search engine, so I doubt it's from Google. Maybe they extract results from Google, or maybe they really use Yahoo/Bing. Anyway, because it has to be triggered with the keyword p I don't think that would affect Pogo.

I also got the expected wall of text.

Okay, so if Firefox can retrieve the style sheet, why isn't it applying those rules? Hmm...

Maybe the problem is a different file won't load. If you have a little more patience left, try the Network Monitor. To open it the lower part of the tab on the EA signin page, you can use either:

  • "3-bar" menu button > Web Developer > Network
  • (menu bar) Tools > Web Developer > Network
  • (Mac) Command+option/alt+e

Then reload the page using Command+Shift+r to bypass the cache. Firefox should start listing all the files it is requesting, along with information about whether the request was successful. A "200" is the good result; a "301" or "302" is a redirect and should be followed by another request with a good result.

Do you notice anything not loading?

''stevekitts [[#answer-1147938|said]]'' <blockquote> safe browsing is a google add on and is to stop phishing. apparently its safe. </blockquote> The way it is described on the Add-ons page, it integrates with the address bar as an alternative search engine, so I doubt it's from Google. Maybe they extract results from Google, or maybe they really use Yahoo/Bing. Anyway, because it has to be triggered with the keyword p I don't think that would affect Pogo. <blockquote> I also got the expected wall of text. </blockquote> Okay, so if Firefox can retrieve the style sheet, why isn't it applying those rules? Hmm... Maybe the problem is a different file won't load. If you have a little more patience left, try the Network Monitor. To open it the lower part of the tab on the EA signin page, you can use either: * "3-bar" menu button > Web Developer > Network * (menu bar) Tools > Web Developer > Network * (Mac) Command+option/alt+e Then reload the page using Command+Shift+r to bypass the cache. Firefox should start listing all the files it is requesting, along with information about whether the request was successful. A "200" is the good result; a "301" or "302" is a redirect and should be followed by another request with a good result. Do you notice anything not loading?

Umnikazi wombuzo

I used the safemode as suggested by Pkshadow and I've managed to get a formatted screen and now I can log in. Now its a question of what the hell is the problem. I'll try to find it based on the difference between safe and non-safe modes......should find it eventually.

I know its not VPN since its not in use. I'll start with the Java and the hardware accelerator I guess

Thanks a lot for the help.

I used the safemode as suggested by Pkshadow and I've managed to get a formatted screen and now I can log in. Now its a question of what the hell is the problem. I'll try to find it based on the difference between safe and non-safe modes......should find it eventually. I know its not VPN since its not in use. I'll start with the Java and the hardware accelerator I guess '''Thanks a lot for the help.'''
McCoy
  • Top 10 Contributor
589 izisombululo 5614 izimpendulo
Kuphostiwe
Info on Safe Browsing : https://wiki.mozilla.org/Security/Safe_Browsing