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Upgrading to Firefox v. 61.0.2 has rendered bookmark management unusable

Kuphostiwe

After upgrading to Firefox 61.0.2 on Thursday (MacOS 10.12.6), the browser no longer lets me manage bookmarks. A drag-and-drop or copy operation causes the browser to hang for many minutes. To use Firefox again, I have to force quit/restart the browser, but I cannot use the bookmark manager or the bookmark sidebar.

I have already restarted in safe mode (all add-ons disabled). That did not resolve the issue.

Moving bookmarks worked as expected on Wednesday, before I upgraded to the current version.

Can I downgrade? Other tips?

I hope to avoid the nuisance of a clean and restore. That's too much work to throw over the wall to the user who agreed to upgrade. I don't think there's anything wrong with my system. All other browsers (Chrome, Safari, Brave, Tor) and their utilities work just fine.

After upgrading to Firefox 61.0.2 on Thursday (MacOS 10.12.6), the browser no longer lets me manage bookmarks. A drag-and-drop or copy operation causes the browser to hang for many minutes. To use Firefox again, I have to force quit/restart the browser, but I cannot use the bookmark manager or the bookmark sidebar. I have already restarted in safe mode (all add-ons disabled). That did not resolve the issue. Moving bookmarks worked as expected on Wednesday, before I upgraded to the current version. Can I downgrade? Other tips? I hope to avoid the nuisance of a clean and restore. That's too much work to throw over the wall to the user who agreed to upgrade. I don't think there's anything wrong with my system. All other browsers (Chrome, Safari, Brave, Tor) and their utilities work just fine.

Isisombululo esikhethiwe

Hi, 'downgrading' or rolling back to an older version can cause more problems, so is no longer advised, and is unlikely to solve the problem.

Open the 3-bar menu > Help > Troubleshooting Information, then near the bottom look for Places Database and click on Verify Integrity. Restart Firefox when done - Use the Troubleshooting Information page to help fix Firefox issues. If that doesn't help, you may have a corrupt places.sqlite file in your Profile. For that, and other things to check, please see - Can't add, change or save bookmarks - How to fix.


If that doesn't help, I'm going to suggest you try Refresh, but since it can very occasionally cause issues of its own - to be on the safe side, before you do it, I would backup your bookmarks: Open bookmarks > Show All Bookmarks > Import and Backup > Backup. Or, Export Bookmarks to HTML, and save them to somewhere convenient on your computer. Note that Backup will overwrite any existing bookmarks when you restore them. For extra safety, I'd suggest making both a Backup - which creates a JSON file, and an HTML file. You can instead backup all your data by copying your Profile, but this requires some technical expertise - Back up and restore information in Firefox profiles.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences, so you might want to make a note of any extensions you have. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Finally, you can try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. Preferably with Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer.

Now (if it's open, close Firefox) delete the Firefox installation folder which should be in the Mac Applications folder.

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

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Eminye Imininingwane

Scribe 688 izisombululo 3324 izimpendulo

Isisombululo Esikhethiwe

Hi, 'downgrading' or rolling back to an older version can cause more problems, so is no longer advised, and is unlikely to solve the problem.

Open the 3-bar menu > Help > Troubleshooting Information, then near the bottom look for Places Database and click on Verify Integrity. Restart Firefox when done - Use the Troubleshooting Information page to help fix Firefox issues. If that doesn't help, you may have a corrupt places.sqlite file in your Profile. For that, and other things to check, please see - Can't add, change or save bookmarks - How to fix.


If that doesn't help, I'm going to suggest you try Refresh, but since it can very occasionally cause issues of its own - to be on the safe side, before you do it, I would backup your bookmarks: Open bookmarks > Show All Bookmarks > Import and Backup > Backup. Or, Export Bookmarks to HTML, and save them to somewhere convenient on your computer. Note that Backup will overwrite any existing bookmarks when you restore them. For extra safety, I'd suggest making both a Backup - which creates a JSON file, and an HTML file. You can instead backup all your data by copying your Profile, but this requires some technical expertise - Back up and restore information in Firefox profiles.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences, so you might want to make a note of any extensions you have. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Finally, you can try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. Preferably with Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer.

Now (if it's open, close Firefox) delete the Firefox installation folder which should be in the Mac Applications folder.

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Hi, 'downgrading' or rolling back to an older version can cause more problems, so is no longer advised, and is unlikely to solve the problem. Open the 3-bar menu > Help > Troubleshooting Information, then near the bottom look for Places Database and click on Verify Integrity. Restart Firefox when done - [[Use the Troubleshooting Information page to help fix Firefox issues]]. If that doesn't help, you may have a corrupt '''places.sqlite''' file in your Profile. For that, and other things to check, please see - [[Can't add, change or save bookmarks - How to fix]]. ----------------------------------------- If that doesn't help, I'm going to suggest you try Refresh, but since it can very occasionally cause issues of its own - to be on the safe side, before you do it, I would backup your bookmarks: Open bookmarks > Show All Bookmarks > Import and Backup > Backup. Or, Export Bookmarks to HTML, and save them to somewhere convenient on your computer. Note that Backup will overwrite any existing bookmarks when you restore them. For extra safety, I'd suggest making both a Backup - which creates a JSON file, and an HTML file. You can instead backup all your data by copying your Profile, but this requires some technical expertise - [[Back up and restore information in Firefox profiles]]. The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. '''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences, so you might want to make a note of any extensions you have.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information. To Refresh Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. #Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. ------------------------------ Finally, you can try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. Preferably with Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer. Now (if it's open, close Firefox) delete the Firefox installation folder which should be in the Mac Applications folder. You can now double click the file you previously downloaded to install Firefox. ''If your question is resolved by this or another answer, please take a minute to let us know. Thank you!''
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Thank you, this will be helpful information if the behavior repeats itself.

Last night, I isolated the freeze behavior to the Other Bookmarks folder (where all my bookmarks ended up after a restore operation). Maybe the following will help the development/QA team if they monitor these forums.

PROBLEM: I could not use either the "Show all bookmarks" organizer or Bookmarks sidebar to move parent folders from the Other Bookmarks folder to the Bookmarks Menu. Every time I tried to drag or right click any top-level folder under Other Bookmarks, Firefox hung at 100% CPU usage long enough to require a force quit.

WORKAROUND: Avoid using Other Bookmarks in the future!

  1. Side by side, open the "Show all bookmarks" organizer and a browser instance with the show sidebars>bookmarks open.
  2. In the "Show all bookmarks" organizer, create new/empty parent folders under the Bookmarks Menu folder.
  3. From the Bookmarks sidebar, drag each child folder from its existing parent folder into the newly-created parent in the "Show all bookmarks" organizer.
  4. Delete anything remaining/unused in the Other Bookmarks folder.
  5. Install "Default Bookmarks Folder" add on so bookmarks no longer go into the Other Bookmarks folder.
Thank you, this will be helpful information if the behavior repeats itself. Last night, I isolated the freeze behavior to the '''Other Bookmarks''' folder (where all my bookmarks ended up after a restore operation). Maybe the following will help the development/QA team if they monitor these forums. '''PROBLEM: '''I could not use either the "Show all bookmarks" organizer or Bookmarks sidebar to move parent folders from the Other Bookmarks folder to the Bookmarks Menu. Every time I tried to drag or right click ''any'' top-level folder under Other Bookmarks, Firefox hung at 100% CPU usage long enough to require a force quit. '''WORKAROUND:''' Avoid using Other Bookmarks in the future! # Side by side, open the "Show all bookmarks" organizer and a browser instance with the show sidebars>bookmarks open. # In the "Show all bookmarks" organizer, create new/empty parent folders under the Bookmarks Menu folder. # From the Bookmarks sidebar, drag each child folder from its existing parent folder into the newly-created parent in the "Show all bookmarks" organizer. # Delete anything remaining/unused in the Other Bookmarks folder. # Install "Default Bookmarks Folder" add on so bookmarks no longer go into the Other Bookmarks folder.
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Isicaphuno
Standard8 27 izisombululo 147 izimpendulo

Impendulo Ewusizo

scribber1, it sounds to me like you might have a minor issue in the database, that can be automatically fixed in 61 but the full fix only runs when Firefox is idle for a while.

To ensure it has been run, please run the verify integrity as Scribe suggested at the start of their post. This will force the background task to run straight away and check your database is OK.

scribber1, it sounds to me like you might have a minor issue in the database, that can be automatically fixed in 61 but the full fix only runs when Firefox is idle for a while. To ensure it has been run, please run the verify integrity as Scribe suggested at the start of their post. This will force the background task to run straight away and check your database is OK.
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Thanks, Standard8--database looks OK.

I should have commented that I had already tried safe mode and researched several bookmark-related topics on the Mozilla KB before I started this thread.

I had come here a few days earlier after a tech did a remote session into my laptop and (accidentally) deleted my Bookmarks Menu folder. Then he restarted my system, also killing my Firefox session. Maybe his delete and my subsequent restore caused some database corruption (my 8/17 support question).

Before he deleted my bookmarks, I had done significant bookmark reorg/cleanup a few days before that (a long overdue task). So lots of moving bookmark bits since last Wednesday.

Note: The final task in the integrity script returned "_refreshUI"

Does that mean I should run a Refresh Firefox operation or was a restart OK? Some of the articles I read said that refresh gave unexpected/unwanted results. Since my browser/bookmarks seem to be working now, I hope to avoid more down time, but I do want a browser that runs optimally (it had been a bit sluggish).

Thanks, Standard8--database looks OK. I should have commented that I had already tried safe mode and researched several bookmark-related topics on the Mozilla KB before I started this thread. I had come here a few days earlier after a tech did a remote session into my laptop and (accidentally) deleted my Bookmarks Menu folder. Then he restarted my system, also killing my Firefox session. Maybe his delete and my subsequent restore caused some database corruption ([https://support.mozilla.org/en-US/questions/1229912 my 8/17 support question]). Before he deleted my bookmarks, I had done significant bookmark reorg/cleanup a few days before that (a long overdue task). So ''lots'' of moving bookmark bits since last Wednesday. Note: The final task in the integrity script returned "_refreshUI" '''Does that mean I should run a Refresh Firefox operation''' or was a restart OK? Some of the articles I read said that refresh gave unexpected/unwanted results. Since my browser/bookmarks seem to be working now, I hope to avoid more down time, but I do want a browser that runs optimally (it had been a bit sluggish).

Okulungisiwe ngu scribbler1

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Isicaphuno
Standard8 27 izisombululo 147 izimpendulo

The "_refreshUI" is just one of the functions that is run to attempt to update the display after the integrity script runs.

Just restarting Firefox is fine (it basically makes really certain any fixes to the database have taken affect).

You don't need to refresh unless you want to.

The "_refreshUI" is just one of the functions that is run to attempt to update the display after the integrity script runs. Just restarting Firefox is fine (it basically makes really certain any fixes to the database have taken affect). You don't need to refresh unless you want to.
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Isicaphuno
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