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Firefox crashes

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  • 1 inale nkinga
  • 869 views
  • Igcine ukuphendulwa ngu aquestion1

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Report ID Date Crashed 5d393dc5-b6a8-476b-8ce6-a5a148fa704b 8/12/2018 12:20 PM c205baef-b850-4a41-9bbd-3626698a0e10 8/12/2018 12:20 PM d9bccb07-e0b6-4c3d-a63e-ba3476742b67 8/12/2018 12:20 PM 672b2cc5-cc6c-40a1-8e1d-9871be78d6c0 8/12/2018 12:15 PM 29bbf157-0b56-4954-b1ae-d610cadda845 8/12/2018 12:15 PM ca4ffcef-7bc4-4d06-ad0b-2848644dec12 8/12/2018 12:15 PM 9968a2a4-28f8-4188-919d-922330b15fef 8/12/2018 11:59 AM f1921e9b-ff81-4e8f-bacf-1ad1c491311f 8/12/2018 11:54 AM d897fd68-8daf-49a9-aa32-2aec0ab0aed6 8/12/2018 11:54 AM ef347117-e3e8-408d-967a-7daca37ceede 8/12/2018 11:32 AM 152fb316-751d-4858-bfe6-c8e6b1fc985c 8/12/2018 11:29 AM c3e95429-c402-4b66-8d9d-169556ca97cf 8/12/2018 11:29 AM 85e4489c-68e6-48f2-806b-3f2d9abd16fc 8/12/2018 11:28 AM 6df02b31-4356-4d54-b592-efa0a4cac9e3 8/12/2018 11:28 AM 9ff42bab-ce6f-42b1-8df3-b848fe494974 8/12/2018 11:23 AM f3f03b95-1d56-4449-a111-fdbcf0ee8adc 8/12/2018 11:21 AM 9a03f090-da20-4e2a-bcb1-6f777fd4805b 8/12/2018 11:21 AM

I have done everything you suggested online. I even completely removed firefox, re-installed it, scanned for maleware, opened the firewall to firefox etc etc. Everything listed to do for crashes. This has been a problem for months. I am going to have to give up on firefox and I really don't want to. Please help

Report ID Date Crashed 5d393dc5-b6a8-476b-8ce6-a5a148fa704b 8/12/2018 12:20 PM c205baef-b850-4a41-9bbd-3626698a0e10 8/12/2018 12:20 PM d9bccb07-e0b6-4c3d-a63e-ba3476742b67 8/12/2018 12:20 PM 672b2cc5-cc6c-40a1-8e1d-9871be78d6c0 8/12/2018 12:15 PM 29bbf157-0b56-4954-b1ae-d610cadda845 8/12/2018 12:15 PM ca4ffcef-7bc4-4d06-ad0b-2848644dec12 8/12/2018 12:15 PM 9968a2a4-28f8-4188-919d-922330b15fef 8/12/2018 11:59 AM f1921e9b-ff81-4e8f-bacf-1ad1c491311f 8/12/2018 11:54 AM d897fd68-8daf-49a9-aa32-2aec0ab0aed6 8/12/2018 11:54 AM ef347117-e3e8-408d-967a-7daca37ceede 8/12/2018 11:32 AM 152fb316-751d-4858-bfe6-c8e6b1fc985c 8/12/2018 11:29 AM c3e95429-c402-4b66-8d9d-169556ca97cf 8/12/2018 11:29 AM 85e4489c-68e6-48f2-806b-3f2d9abd16fc 8/12/2018 11:28 AM 6df02b31-4356-4d54-b592-efa0a4cac9e3 8/12/2018 11:28 AM 9ff42bab-ce6f-42b1-8df3-b848fe494974 8/12/2018 11:23 AM f3f03b95-1d56-4449-a111-fdbcf0ee8adc 8/12/2018 11:21 AM 9a03f090-da20-4e2a-bcb1-6f777fd4805b 8/12/2018 11:21 AM I have done everything you suggested online. I even completely removed firefox, re-installed it, scanned for maleware, opened the firewall to firefox etc etc. Everything listed to do for crashes. This has been a problem for months. I am going to have to give up on firefox and I really don't want to. Please help

All Replies (8)

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hi, could you also provide a handful of crash report ids from the submitted section of about:crashes please?

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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They are in the list I copied and pasted in my initial post. The spacing is not there to separate the IDs but there is a list of all of them from 11 AM onward. I am pasting them here again Report ID Date Crashed 5d393dc5-b6a8-476b-8ce6-a5a148fa704b 8/12/2018 12:20 PM c205baef-b850-4a41-9bbd-3626698a0e10 8/12/2018 12:20 PM d9bccb07-e0b6-4c3d-a63e-ba3476742b67 8/12/2018 12:20 PM 672b2cc5-cc6c-40a1-8e1d-9871be78d6c0 8/12/2018 12:15 PM 29bbf157-0b56-4954-b1ae-d610cadda845 8/12/2018 12:15 PM ca4ffcef-7bc4-4d06-ad0b-2848644dec12 8/12/2018 12:15 PM 9968a2a4-28f8-4188-919d-922330b15fef 8/12/2018 11:59 AM f1921e9b-ff81-4e8f-bacf-1ad1c491311f 8/12/2018 11:54 AM d897fd68-8daf-49a9-aa32-2aec0ab0aed6 8/12/2018 11:54 AM ef347117-e3e8-408d-967a-7daca37ceede 8/12/2018 11:32 AM 152fb316-751d-4858-bfe6-c8e6b1fc985c 8/12/2018 11:29 AM c3e95429-c402-4b66-8d9d-169556ca97cf 8/12/2018 11:29 AM 85e4489c-68e6-48f2-806b-3f2d9abd16fc 8/12/2018 11:28 AM 6df02b31-4356-4d54-b592-efa0a4cac9e3 8/12/2018 11:28 AM 9ff42bab-ce6f-42b1-8df3-b848fe494974 8/12/2018 11:23 AM f3f03b95-1d56-4449-a111-fdbcf0ee8adc 8/12/2018 11:21 AM 9a03f090-da20-4e2a-bcb1-6f777fd4805b 8/12/2018 11:21 AM

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Those reports were not submitted to Mozilla. Please follow the directions in my previous post.

If any reports do not have BP-

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Submitted Crash Reports Report ID Date Submitted bp-e3667988-9000-421c-8df7-5ecf71180812 8/12/2018 11:32 AM bp-4048cdaf-a2c7-48e7-86e7-f85341180806 8/6/2018 8:37 AM bp-3f11f8ef-e8e0-44b3-97dc-8c0390180803 8/3/2018 4:18 PM bp-59a5c387-5094-45bf-918f-02bb51180730 7/29/2018 6:54 PM bp-ef6a0763-eec1-4895-a4b4-77eef1180730 7/29/2018 6:51 PM bp-d4c96f56-accc-4656-9b9f-5ef5c1180725 7/25/2018 3:59 PM bp-babb6831-2ef1-4ccd-a172-fdc9e1180722 7/22/2018 12:57 PM bp-299423ed-4e91-4ef2-b4a9-3ac5d1180721 7/21/2018 10:54 AM bp-43ed938b-6c16-4303-83ea-b74321180716 7/15/2018 10:31 PM bp-3174c4b9-86b7-4d8f-bf86-82c481180630 6/30/2018 12:55 PM bp-b31667f8-6fb1-48c4-8bdd-c12361180629 6/29/2018 8:46 AM bp-2fc30517-a3fe-47f7-b4b0-780520180624 6/24/2018 11:31 AM bp-0584ae31-51e0-4cd6-995b-6d5b31180624 6/24/2018 11:30 AM bp-1239dc38-8acd-4c5a-9315-df5e01180624 6/24/2018 8:32 AM bp-6c07f4e0-1802-4f8e-b5b7-83af41180624 6/24/2018 7:08 AM bp-9f065608-f60b-4e61-99ed-209071180622 6/22/2018 10:08 AM bp-02313a9f-6601-4e1b-a321-8eb560180622 6/22/2018 7:49 AM bp-2d7a99c2-cd5f-4946-8c4d-6f43a1180622 6/21/2018 7:18 PM bp-7a24c5e5-c7e8-423d-a475-4ca7c0180618 6/18/2018 4:16 PM bp-eea13807-1db8-4ede-bc67-d2c4c0180616 6/16/2018 7:29 AM bp-75092df6-20a4-4bcb-97a0-5e9561180614 6/13/2018 11:29 PM bp-6057677b-c139-4735-8625-90dbb1180608 6/8/2018 2:27 PM bp-ea5a90e5-5259-45b5-8ab2-6be8d0180608 6/8/2018 2:25 PM bp-14baaaf6-8b62-46fe-af7d-f987b1180604 6/4/2018 4:05 PM bp-97adc6aa-6d47-463c-85dc-bb3a50180603 6/3/2018 1:10 PM bp-b6161eb0-8cbb-42f6-bce7-0bf331180603 6/3/2018 1:10 PM bp-84a19d0a-8899-4bb3-9b71-428df0180603 6/3/2018 1:01 PM bp-c55c9dde-cb16-47d7-8362-741ea1180517 5/16/2018 5:54 PM bp-fcd023d8-f48e-4609-b407-9fda31180515 5/15/2018 9:50 AM bp-c6bc7471-5b25-476f-8572-071391180515 5/15/2018 8:15 AM bp-5fb56d37-7fa4-4f1c-85c7-15e580180513 5/13/2018 12:21 PM bp-0c7d36d8-e4ed-4dee-9401-36ec40180513 5/13/2018 12:20 PM bp-e90e5d91-a022-4fbb-976d-101541180512 5/11/2018 9:15 PM bp-621ad6a0-a6bf-4405-9efa-5fee41180510 5/10/2018 3:42 PM bp-e4e6ec00-fb7a-42c2-8ed0-e10a51180427 4/27/2018 7:21 AM bp-7b046489-726b-4758-9c07-821a41180125 1/25/2018 2:55 PM bp-2d389885-861e-42c7-b2db-2f9c31171012 10/11/2017 10:40 PM bp-79635ead-7afd-4222-9299-095401170924 9/24/2017 9:49 AM bp-f99fba19-23fa-40dc-a103-811b31170924 9/24/2017 9:49 AM bp-88f0f200-91c0-4bc9-8a50-760781170506 5/6/2017 9:58 AM bp-e6c2ff12-0427-48c7-be14-18e6b2170409 4/9/2017 9:23 AM bp-b7999554-6b4f-415d-8ae7-ba7f32160925 9/24/2016 8:49 PM bp-d46748b5-f298-446a-a282-e42f02160607 6/6/2016 5:34 PM bp-3df43f6b-b5ff-4905-a73d-bad692160607 6/6/2016 5:34 PM bp-d4e8e567-bf02-40d1-ba04-6f9342160607 6/6/2016 5:05 PM bp-e8f6f25f-ddea-4e91-b047-902f82160607 6/6/2016 5:05 PM bp-ac675c22-8fe8-424a-879a-2a9592160604 6/4/2016 1:19 PM bp-86913279-9cf7-4b96-92c4-217c42160526 5/26/2016 12:56 PM bp-a44b4d78-3951-4c07-b290-cd8f02160511 5/11/2016 12:57 PM bp-c344a491-1fe4-4e10-b03f-27ff62160428 4/28/2016 8:15 AM bp-dfc1d2cf-2ecb-45c0-ac5f-8a7d02160417 4/17/2016 9:50 AM bp-87b32da7-699e-4aca-ba1f-025142160406 4/5/2016 5:11 PM bp-bbff324a-bda3-49a8-bcc2-b838c2160403 4/3/2016 10:55 AM bp-bad29abf-9ece-41e4-9159-c006e2160314 3/14/2016 12:38 PM bp-6ad62f47-d7c8-407e-89c4-ecf232160309 3/8/2016 6:10 PM bp-17fdb14c-a1db-4db8-9007-ae63e2160309 3/8/2016 6:04 PM bp-d83edb17-38e9-4fa7-a2d7-1005c2160228 2/28/2016 12:30 PM bp-07bf7fbd-f01e-44c2-af75-532032160126 1/25/2016 5:05 PM bp-ee9ecbbd-2fbf-4bb2-9a01-1eaae2160124 1/23/2016 5:33 PM bp-3de30383-8051-4fc7-a952-7f1d92160118 1/17/2016 4:39 PM bp-1612ec49-9c8b-49b5-8701-835a42160112 1/11/2016 5:01 PM bp-895d6990-dc93-4b1b-a173-e9c652160108 1/7/2016 9:29 PM bp-f16e53d1-1cd6-43d2-b066-edbb82160108 1/7/2016 9:19 PM bp-b4984a3c-750c-49e7-802a-bd6a42151222 12/21/2015 4:32 PM bp-485c8c2c-7783-441f-b950-18e112151219 12/18/2015 5:41 PM bp-1034fbb8-bb4b-4061-adf2-1dd1a2151219 12/18/2015 4:29 PM bp-f1df258d-a7d1-4956-acd5-839f72151203 12/3/2015 2:42 PM bp-ceb3d5aa-d723-42ca-8810-4bdb02151201 11/30/2015 8:00 PM bp-ff662e6b-5a8c-4eb3-b89d-dbb012151201 11/30/2015 5:39 PM bp-134cb0a6-4336-46da-924b-caa3b2151201 11/30/2015 5:27 PM bp-20ce77c8-f9e4-4c8a-9855-44f9c2151130 11/29/2015 7:37 PM bp-e4677d24-1c58-4339-80e8-fba612151130 11/29/2015 7:12 PM bp-ec52b42a-2416-4b54-a537-ddb2c2151127 11/27/2015 1:33 PM bp-701a3f10-d6b6-403e-b24a-179862151119 11/18/2015 8:44 PM bp-6634d806-c24b-45bb-affa-b18362151117 11/17/2015 12:15 PM bp-be462303-66a8-4d7a-a8f6-990f92151117 11/16/2015 4:54 PM bp-4d8e224f-d75f-42c3-8657-32e612151108 11/8/2015 1:01 PM bp-c07b4b41-f1b6-436b-b0ef-aa57b2151107 11/6/2015 5:34 PM bp-f10f79eb-5d59-47ac-8d3d-d36d82151105 11/5/2015 2:14 PM bp-c0912a8e-f8a6-46d1-b5f2-17a0a2151105 11/4/2015 4:13 PM bp-cd121051-1e06-4ee2-ba55-393a02151104 11/4/2015 10:08 AM bp-688b48b8-6682-4c60-a629-3abf62151014 10/13/2015 7:06 PM bp-9f1616f0-6288-4b1d-80e3-274e12150417 4/17/2015 9:46 AM bp-55d15e1a-b70f-4ab1-8672-4290d2150411 4/10/2015 8:32 PM bp-ef8448f3-3f9d-46fe-b9c4-c91062150410 4/9/2015 6:32 PM bp-9848f1c2-32b0-454d-b432-8e9002150410 4/9/2015 6:21 PM bp-2e7589be-aaf9-4f9c-bb7b-f81362150410 4/9/2015 5:41 PM bp-c4c12c0c-2e0b-4827-a4de-4fb9e2150409 4/9/2015 3:45 PM bp-0a128aa4-2513-4620-9292-938392150409 4/9/2015 3:44 PM bp-405c4e79-b090-4d9a-99cf-946a52150409 4/9/2015 3:44 PM bp-927f7dd0-2972-4884-8d53-98aae2150406 4/6/2015 10:30 AM bp-c6db6c74-78a7-4701-879d-ac5272141031 10/31/2014 10:41 AM bp-72c1a33d-116f-4411-bb40-f1cea2141031 10/31/2014 10:39 AM bp-f0c2a3cb-0ec9-4be2-aea7-d7ef02141031 10/31/2014 10:39 AM

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Video Card Drivers. Please go to your maker of your Video Card and download the newest driver available (which maybe very old). Uninstall your drivers then reinstall. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-e3667988-9000-421c-8df7-5ecf71180812 bp-bp-4048cdaf-a2c7-48e7-86e7-f85341180806 bp-3f11f8ef-e8e0-44b3-97dc-8c0390180803

Signature: @0x0 | dlumd64.dll@0x23858

dlumd64.dll = DisplayLink Core Software

igd10umd64.dll = intel graphics driver or used to handle the startup services of Immunet Virus Removal ++++++++++++++++++++++++++++++++++++++++ Note: The other reports look like these

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Sorry your answer does not work. First of all the driver I have is the latest driver. In addition I updated all other hardware and software and nothing has changed a bit with firefox. Any other solid ideas?