There is no corporate support, but, we can help analyze your crashes.

Please reply here with details about your distribution, if you are using Firefox ESR, and what the crash ID's are.

Thank you!

We are running 2 versions of FireFox 5.1x and 6.01ESR. How do I find those IDs? Thanks in advance.

The crash ID's are in about:crashes. They should start with bp-. If they don't, please click them to submit them

We are running them on MS Windows 7, 32 bit with 4GB of RAM. Of HP 860 G3 laptops. The laptops are 8GB of RAM but we need to upgrade image to x64 in order to get the rest of RAM working. We are using Proxy (ZScaler). Which has been checked out by the vendor and it looks OK. We do have sufficient bandwith even more than we need. About 120 users on that database. Microsoft confirmed that it is fine. When our reps start working in the morning, everything looks fine, then after 20-30 minutes browser starts crushing. They would have to reload all of the apps and continue. During the day closer to mid-afternoon users experience an enormous slowdown and they stop working.

Does Firefox crash (close unexpectedly) or hang (slow down)?

Can you give me the about:support data from one computer exhibiting the issues?

I will submit them on Monday morning because I already left the office and on my way to Airport. Thanks again.

The Firefox crash close unexpectedly, with no msgs or any warnings.

How is your time on Monday and can you make an invoice?

There is no invoice. This is the Firefox support forum. There is no paid support for Firefox.

We can hook-up first thing in the morning. Let me know if you available, I would be able to show you all that.

I mean, Monday morning. I am on my way home now.

I think you're misunderstanding. You can come post on this forum whenever. There's no cost, no invoicing, but no in person support.

vnaumoff said

When our reps start working in the morning, everything looks fine, then after 20-30 minutes browser starts crushing.

vnaumoff said

The Firefox crash close unexpectedly, with no msgs or any warnings.

Sometimes Windows kills Firefox and you will see a Windows crash dialog. I assume users are not seeing that, but if they are, Windows event logs would be the best source of information.

Usually if there is a crash, a process will display the Mozilla Crash Reporter allowing the user to submit technical data about the crash, as well as an optional comment. These are the reports that should appear on the internal about:crashes page. For information about accessing crash report IDs, see: Troubleshoot Firefox crashes (closing or quitting unexpectedly).

If users report that Firefox closed WITHOUT displaying the Mozilla Crash Reporter, you might check that sending crash reports is enabled. You can do that here:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste crashrep and pause while the list is filtered

(3) If the browser.tabs.crashReporting.sendReport preference is bolded and "modified" or "user set" to false, double-click it to restore the default value of true

If reporting is turned on but no crash reporter dialog appears, and particularly if Firefox does not perform a crashed session recovery at the next startup, Firefox may be exiting normally. Please ask users to keep a separate window open and see whether they can use either:

• "Library" toolbar button > History > Recently Closed Windows (and within each restored window, Recently Closed Tabs)
• (menu bar) History > Recently Closed Windows (and within each restored window, Recently Closed Tabs)
• Ctrl+Shift+n (Undo Close Window, on Windows)

to recover the closed web app window when the problem occurs.

With crash report IDs, or other information you are able to gather about the behavior, we should be able to suggest next steps.

Mozilla is piloting a paid support offering to help organizations that rely on the security and privacy of Firefox get the most out of our browser.

This offering includes services such as, but not limited to: urgent support responses, deployment help, prioritized bug fixes, the ability to submit feature requests, and direct access to Firefox developers.

If this is something that your organization might be interested in, please visit us at https://www.mozilla.org/firefox/enterprise/signup/ or email us at sales@mozilla.com.