Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Page timeout for link to large spreadsheet; other, smaller spreadsheets from same domain load correctly.

  • 2 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu sturdy2

more options

FF ver 61.0.1. Tried several timeout settings in config: no joy. Timeout time varies 1.6 to 2.0 minutes. How do I extend this limit? Here is the problem link: https://www.familytreedna.com/public/yDNA_I1?iframe=yresults TIA

Isisombululo esikhethiwe

Thanks for the response. You are correct; but, I am a group member, also with the smaller spreadsheets that I mentioned. The "group member" requirement appears to be new. The URL is supposed to allow public access.

However, there seems to be a problem with that URL/spreadsheet. I have found another URL to the same sheet with dif format that does load without error. This does not appear to be FF issue. Thanks for the assist.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

It appears that people need to be a "group member" to be able to load that page.

more options

Isisombululo Esikhethiwe

Thanks for the response. You are correct; but, I am a group member, also with the smaller spreadsheets that I mentioned. The "group member" requirement appears to be new. The URL is supposed to allow public access.

However, there seems to be a problem with that URL/spreadsheet. I have found another URL to the same sheet with dif format that does load without error. This does not appear to be FF issue. Thanks for the assist.