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Firefox randomly shuts down while browsing

Kuphostiwe

Just that, suddenly will just shut down. Occasionally get the crash message but not always. This is a Windows 10 64 bit PC

Have followed instructions for similar events: Disabled all extensions and add-ons Uninstalled all estensions and add -ons Disabled hardware acceleration Started in safe mode - never actually replicated it in safe mode but then it can go quite a while without happening, other times it happens every 5 minutes. Uninstalled and re-installed from fresh Looked for any Mozilla folders to delete in Program Data, Program files and Program files (x86) but there weren't any after uninstalling. Still happening, driving me nuts especially after just having spent ages solving a different firefox problem on my wife's laptop. Edge just runs smooth as silk unfortunately. Nothing worse than gettig halfway through filling a form/booking something for it to just close down.

Just that, suddenly will just shut down. Occasionally get the crash message but not always. This is a Windows 10 64 bit PC Have followed instructions for similar events: Disabled all extensions and add-ons Uninstalled all estensions and add -ons Disabled hardware acceleration Started in safe mode - never actually replicated it in safe mode but then it can go quite a while without happening, other times it happens every 5 minutes. Uninstalled and re-installed from fresh Looked for any Mozilla folders to delete in Program Data, Program files and Program files (x86) but there weren't any after uninstalling. Still happening, driving me nuts especially after just having spent ages solving a different firefox problem on my wife's laptop. Edge just runs smooth as silk unfortunately. Nothing worse than gettig halfway through filling a form/booking something for it to just close down.

Eminye Imininingwane Yohlelo

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  • Shockwave Flash 30.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0

Eminye Imininingwane

Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Hi, have you by chance been monitoring the Windows Task Manager ? If not please do so and look for excessive ram usage of 2gig or more and High CPU usage of 90% + and if you have a a Temperature program see if excessive heat on your core and or your video card.

Please send the crash reports including the bp- as pictured please 5 or less.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Hi, have you by chance been monitoring the Windows Task Manager ? If not please do so and look for excessive ram usage of 2gig or more and High CPU usage of 90% + and if you have a a Temperature program see if excessive heat on your core and or your video card. Please send the crash reports '''including the bp- as pictured''' please 5 or less. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx57|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Umnikazi wombuzo

Hi,

No I haven't but I will do now, although I have noticed a brief surge in demand on something just as it crashes, just from the fans kicking in (Case fans I think but could be graphics card) which doesn't usually happen with just regular browsing. So I guess something has caused and increase in temp there. I'll keep an eye on it.

Unsubmitted Crash Reports Report ID Date Crashed d6b91ff0-b5b0-49b3-afc7-4f9057582a67 19/02/2018 22:27 c0c94dd2-2586-4be0-bea9-3244fc7668c2 04/02/2018 14:59 2b0bec70-689b-4c01-b292-9c8e6026c50f 04/02/2018 14:59 d9d10164-1164-4e59-838a-79e7fc5aff46 13/01/2018 23:29 11624f66-ae7f-4efa-8b54-5a395177da09 10/01/2018 18:19

Hi, No I haven't but I will do now, although I have noticed a brief surge in demand on something just as it crashes, just from the fans kicking in (Case fans I think but could be graphics card) which doesn't usually happen with just regular browsing. So I guess something has caused and increase in temp there. I'll keep an eye on it. Unsubmitted Crash Reports Report ID Date Crashed d6b91ff0-b5b0-49b3-afc7-4f9057582a67 19/02/2018 22:27 c0c94dd2-2586-4be0-bea9-3244fc7668c2 04/02/2018 14:59 2b0bec70-689b-4c01-b292-9c8e6026c50f 04/02/2018 14:59 d9d10164-1164-4e59-838a-79e7fc5aff46 13/01/2018 23:29 11624f66-ae7f-4efa-8b54-5a395177da09 10/01/2018 18:19

Okulungisiwe ngu mhk1058

Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Please send the crash reports including the bp- as pictured please 5 or less.

Please send the crash reports including the bp- as pictured please 5 or less.

Umnikazi wombuzo

Sorry, should have read your request properly. Submitted Crash Reports Report ID Date Submitted bp-8ad880fb-b87c-40a0-a6e0-c4bf60180727 27/07/2018 13:38 bp-9a7a3b66-2fbb-4b74-8a1d-228460180727 27/07/2018 10:16 bp-075927b1-35d3-4656-8983-c9a741180726 26/07/2018 22:44 bp-2251719a-e6c7-4fd1-9be8-3dacd1180726 26/07/2018 22:35 bp-60993e94-a07d-405b-809e-ffead1180723 23/07/2018 22:35

Sorry, should have read your request properly. Submitted Crash Reports Report ID Date Submitted bp-8ad880fb-b87c-40a0-a6e0-c4bf60180727 27/07/2018 13:38 bp-9a7a3b66-2fbb-4b74-8a1d-228460180727 27/07/2018 10:16 bp-075927b1-35d3-4656-8983-c9a741180726 26/07/2018 22:44 bp-2251719a-e6c7-4fd1-9be8-3dacd1180726 26/07/2018 22:35 bp-60993e94-a07d-405b-809e-ffead1180723 23/07/2018 22:35
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Hi, Crash Reason : PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll

Basically as best as I can gather it is a shared .dll with Windows that is crashing.

Started in safe mode - never actually replicated it in safe mode but then it can go quite a while without happening, other times it happens every 5 minutes.

Not at all sure of a fix but please try safe mode as there is no information about your extensions or 3rd party equipment installed, So maybe disconnect any 3rd party equipment, printers, card readers,  : run in Safe Mode and if it does not crash then the above will be the answer or it is extensions : Try Firefox Safe Mode to TEST & see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Hi, Crash Reason : PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll Basically as best as I can gather it is a shared .dll with Windows that is crashing. <blockquote>Started in safe mode - never actually replicated it in safe mode but then it can go quite a while without happening, other times it happens every 5 minutes.</blockquote> Not at all sure of a fix but please try safe mode as there is no information about your extensions or 3rd party equipment installed, So maybe disconnect any 3rd party equipment, printers, card readers, : run in Safe Mode and if it does not crash then the above will be the answer or it is extensions : '''Try Firefox Safe Mode''' to '''TEST''' & see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Okulungisiwe ngu Shadow110

Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Sorry please see updated post disregard last post, so please follow the above.

Sorry please see updated post disregard last post, so please follow the above.

Umnikazi wombuzo

I'll try in safe mode over the weekend and see what happens.

I'll try in safe mode over the weekend and see what happens.

Umnikazi wombuzo

All was going well in safe mode, several hours and no crashes, then this one: Submitted Crash Reports Report ID Date Submitted bp-39ae878d-9fbd-48b0-a1fd-ff63a1180728 28/07/2018 12:39

All was going well in safe mode, several hours and no crashes, then this one: Submitted Crash Reports Report ID Date Submitted bp-39ae878d-9fbd-48b0-a1fd-ff63a1180728 28/07/2018 12:39

Umnikazi wombuzo

Definitely crashes in exactly the same way whether in safe mode or not.

Report ID Date Submitted bp-266cb9cc-11cf-4cc5-8532-9f0151180730 30/07/2018 22:07 bp-0663907c-1499-4941-a471-88b3e1180729 29/07/2018 17:35 bp-39ae878d-9fbd-48b0-a1fd-ff63a1180728 28/07/2018 12:39 bp-f06d445a-2337-426c-ba34-40abd0180727 27/07/2018 18:35

Definitely crashes in exactly the same way whether in safe mode or not. Report ID Date Submitted bp-266cb9cc-11cf-4cc5-8532-9f0151180730 30/07/2018 22:07 bp-0663907c-1499-4941-a471-88b3e1180729 29/07/2018 17:35 bp-39ae878d-9fbd-48b0-a1fd-ff63a1180728 28/07/2018 12:39 bp-f06d445a-2337-426c-ba34-40abd0180727 27/07/2018 18:35
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Hi, can you check the Win 10 Event Viewer at date and time of last crash on the 30th please to see if there is any information there.

It is under Start Menu --> Windows Administrative Tools --> Event Viewer. 30/07/2018 22:07

Please also monitor Windows Task Manager for Excessive Ram or CPU usage.


Someone else may come along that knows this so post back with the information please. I am getting way to much information for me to figure it out.


Hi, can you check the Win 10 Event Viewer at date and time of last crash on the 30th please to see if there is any information there. It is under Start Menu --> Windows Administrative Tools --> Event Viewer. 30/07/2018 22:07 Please also monitor Windows Task Manager for Excessive Ram or CPU usage. ---- Someone else may come along that knows this so post back with the information please. I am getting way to much information for me to figure it out. -------

Umnikazi wombuzo

Getting a bunch of these, not for 22:07 but this was 22:13: Faulting application name: firefox.exe, version: 61.0.1.6759, time stamp: 0x5b3c251a Faulting module name: WS2_32.dll, version: 10.0.17134.1, time stamp: 0x2b01518b Exception code: 0xc00000fd Fault offset: 0x0000000000013719 Faulting process id: 0x2700 Faulting application start time: 0x01d4284943c67221 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\System32\WS2_32.dll Report Id: 219b963e-5a50-4fc0-b872-a93ea348e6c1 Faulting package full name: Faulting package-relative application ID:

Getting a bunch of these, not for 22:07 but this was 22:13: Faulting application name: firefox.exe, version: 61.0.1.6759, time stamp: 0x5b3c251a Faulting module name: WS2_32.dll, version: 10.0.17134.1, time stamp: 0x2b01518b Exception code: 0xc00000fd Fault offset: 0x0000000000013719 Faulting process id: 0x2700 Faulting application start time: 0x01d4284943c67221 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\System32\WS2_32.dll Report Id: 219b963e-5a50-4fc0-b872-a93ea348e6c1 Faulting package full name: Faulting package-relative application ID:

Umnikazi wombuzo

It can sit there all day idle and sometimes goes a fair while without closing down when using it. But anyway, I'm afraid I have to give up on a program I've been happy to use for years but it is totally unusable now. System otherwise rock solid, free of any Malware and nothing added apart from updates for a long time.

It can sit there all day idle and sometimes goes a fair while without closing down when using it. But anyway, I'm afraid I have to give up on a program I've been happy to use for years but it is totally unusable now. System otherwise rock solid, free of any Malware and nothing added apart from updates for a long time.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 izisombululo 10669 izimpendulo
Kuphostiwe

I filled a bug for this crash, because i can't see any obvious reason that it is crashing, so we should investigate.

The bug is at https://bugzilla.mozilla.org/show_bug.cgi?id=1480791

mhk1058, can you please create an account on bugzilla, and watch that bug report. It is very possible that the developers will need some additional information from you to diagnose and troubleshoot this bug, and if you are in that bug thread than it will make it much easier and we can get this corrected ASAP.

Thank you for all the help so far!

I filled a bug for this crash, because i can't see any obvious reason that it is crashing, so we should investigate. The bug is at https://bugzilla.mozilla.org/show_bug.cgi?id=1480791 mhk1058, can you please create an account on bugzilla, and watch that bug report. It is very possible that the developers will need some additional information from you to diagnose and troubleshoot this bug, and if you are in that bug thread than it will make it much easier and we can get this corrected ASAP. Thank you for all the help so far!

Umnikazi wombuzo

OK, thanks, account created and following

OK, thanks, account created and following
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Please ignore the above post

Please ignore the above post