X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cannot see attachments in Gmail.

Kuphostiwe

I received an email I know has an attachment but it does not show anything in the body of the email when I'm in Firefox. When I open Gmail in Opera or Safari, and look at that same email, the attachment and content is there. But in Firefox, there is no content in the body of the email whatsoever.

I received an email I know has an attachment but it does not show anything in the body of the email when I'm in Firefox. When I open Gmail in Opera or Safari, and look at that same email, the attachment and content is there. But in Firefox, there is no content in the body of the email whatsoever.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 30.0 r0

Isisebenziso

  • Firefox 61.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:61.0) Gecko/20100101 Firefox/61.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/61.0.1/Darwin/en-US/

Izandiso

  • LastPass: Free Password Manager 4.16.0.13 (support@lastpass.com)
  • Adobe Acrobat 18.0.8 (web2pdfextension.17@acrobat.adobe.com) (Akusebenzi)
  • AllMyTube 5.0.0.1 ({AFC4D939-F57F-45D7-9364-C3A010D73046}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x68b8
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: ATI Technologies Inc. -- ATI Radeon HD 5770 OpenGL Engine
  • webgl1Version: 4.1 ATI-1.42.15
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: ATI Technologies Inc. -- ATI Radeon HD 5770 OpenGL Engine
  • webgl2Version: 4.1 ATI-1.42.15
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
WestEnd
  • Top 25 Contributor
62 izisombululo 5373 izimpendulo
Kuphostiwe

Did you scroll around the browser to see if it is set different as attachment?

Did you scroll around the browser to see if it is set different as attachment?
jscher2000
  • Top 10 Contributor
8635 izisombululo 70633 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Hi garystockdale, there is a known issue with email messages (and less frequently with web pages) that have deeply nested HTML tags. There is not a convenient workaround, but you could try:

  • Does the content show if you call up the print-optimized layout (mail sites often have a printer icon or Print on a menu to do that)?
  • Can you get an ugly version of the content by starting a forward and changing the format to plain text?

Background: Sometimes the email sender has repeatedly copy/pasted/forwarded, and/or used an HTML editor that generates a lot of HTML tags for each change, and this has created a structure that Firefox will no longer display.

Previous threads on that issue (with screenshots):

When I checked on this six months ago, there was a limit of 200 nesting levels. After that is reached, what you see depends on the layout of the page. If the rest of the content is NOT in a table, you see a plain text dump of it, without any style or layout. However, if it is in a table -- a common layout on email sites -- it is not shown at all.

Last time I checked, there was work ongoing to increase the nesting cut-off to about 500 levels, which should cover most cases. However, I didn't understand the developers' discussion, so I couldn't tell whether this work was close to being finished or some ways off.

Hi garystockdale, there is a known issue with email messages (and less frequently with web pages) that have deeply nested HTML tags. There is not a convenient workaround, but you could try: * Does the content show if you call up the print-optimized layout (mail sites often have a printer icon or Print on a menu to do that)? * Can you get an ugly version of the content by starting a forward and changing the format to plain text? ---- '''''Background:''''' Sometimes the email sender has repeatedly copy/pasted/forwarded, and/or used an HTML editor that generates a lot of HTML tags for each change, and this has created a structure that Firefox will no longer display. Previous threads on that issue (with screenshots): * https://support.mozilla.org/questions/1051410#answer-702555 * https://support.mozilla.org/questions/1158866 * https://support.mozilla.org/questions/1168098 When I checked on this six months ago, there was a limit of 200 nesting levels. After that is reached, what you see depends on the layout of the page. If the rest of the content is NOT in a table, you see a plain text dump of it, without any style or layout. However, if it is in a table -- a common layout on email sites -- it is not shown at all. Last time I checked, there was work ongoing to increase the nesting cut-off to about 500 levels, which should cover most cases. However, I didn't understand the developers' discussion, so I couldn't tell whether this work was close to being finished or some ways off.

Umnikazi wombuzo

Hi, apologies, but this reply did not get sent to my email or at least not where I could easily see it had arrived, so I re-posted the question.

I guess my first question is whey should one need to do a workaround at all for a basic browser function like this?

But following your suggestion, there is literally no attachment there to make plain text. It is a blank body in the email. For the browser to just disregard it seems crazy to me. I switched to Firefox because I was having crash problems with Chrome. Do I need to switch back to get full browser functionality?

I'm pretty savvy with this stuff, but I am not an HTML expert. If one needs to understand all the tech stuff you posted to use the browser in a normal way, what are they thinking?

Do you think this discussion will expand to include more solutions, or is it just you and me?

Thank you, Gary Stockdale

Hi, apologies, but this reply did not get sent to my email or at least not where I could easily see it had arrived, so I re-posted the question. I guess my first question is whey should one need to do a workaround at all for a basic browser function like this? But following your suggestion, there is literally no attachment there to make plain text. It is a blank body in the email. For the browser to just disregard it seems crazy to me. I switched to Firefox because I was having crash problems with Chrome. Do I need to switch back to get full browser functionality? I'm pretty savvy with this stuff, but I am not an HTML expert. If one needs to understand all the tech stuff you posted to use the browser in a normal way, what are they thinking? Do you think this discussion will expand to include more solutions, or is it just you and me? Thank you, Gary Stockdale

Umnikazi wombuzo

This is to WestEnd:

"Did you scroll around the browser to see if it is set different as attachment?"

Again, I have a good knowledge of how to use browsers, but I don't really know what you mean by this. Where am I scrolling to and what am I looking for.

I have not noticed any other attachments not coming in, but I only noticed this one because I know the sender and knew there would be content there that I did not see.

If there are other attachments in other emails being stripped out, I may have no way of knowing other than to open every email in the other browsers to double-check, which sort of defeats the purpose of using a browser.

Thanks, Gary Stockdale

This is to WestEnd: "Did you scroll around the browser to see if it is set different as attachment?" Again, I have a good knowledge of how to use browsers, but I don't really know what you mean by this. Where am I scrolling to and what am I looking for. I have not noticed any other attachments not coming in, but I only noticed this one because I know the sender and knew there would be content there that I did not see. If there are other attachments in other emails being stripped out, I may have no way of knowing other than to open every email in the other browsers to double-check, which sort of defeats the purpose of using a browser. Thanks, Gary Stockdale

Okulungisiwe ngu garystockdale

jscher2000
  • Top 10 Contributor
8635 izisombululo 70633 izimpendulo
Kuphostiwe

Hi Gary, my reply was a guess as to one possible source of the problem. I agree Firefox needs to change to be able to show messages even if they have crappy formatting, but I can't fix it myself, I can only suggest workarounds (and alerting the sender to the problem).

The first suggestion is to use Gmail's print button to open the message in a new tab. That sometimes helps. I have attached a screenshot showing what I mean.

The second suggestion is to click the Forward button to start a new message, and then try changing the format to Plain Text. I have attached a second screenshot showing what I mean. That's only good for possibly recovering the message text, not the embedded images.

Hi Gary, my reply was a guess as to one possible source of the problem. I agree Firefox needs to change to be able to show messages even if they have crappy formatting, but I can't fix it myself, I can only suggest workarounds (and alerting the sender to the problem). The first suggestion is to use Gmail's print button to open the message in a new tab. That sometimes helps. I have attached a screenshot showing what I mean. The second suggestion is to click the Forward button to start a new message, and then try changing the format to Plain Text. I have attached a second screenshot showing what I mean. That's only good for possibly recovering the message text, not the embedded images.

Umnikazi wombuzo

Hi J,

No, as I said, there is absolutley nothing in the email, so changing it to plain text did nothing.

As for you other suggestions, the same thing happened. The thread (which was me informing the sender that Firefox was stripping her content away) is visible, but the original email is devoid of anything, literally.

I poked around her email in Chrome, btw: There appears to be graphics, with many links, and even a few sections of regular formatted text that I could edit myself if I do a forward. Why wouldn't it at least have included the text?

I see no indication it was sent from Constant Contact, or Mail Chimp. etc.

It is sent from my friend's domain name. Here is info from the header, with her domain xx'd out

mailed-by: vxxxxxx.com signed-by: netorg2068979.onmicrosoft.com security: Standard encryption (TLS) Learn more

Hi J, No, as I said, there is absolutley nothing in the email, so changing it to plain text did nothing. As for you other suggestions, the same thing happened. The thread (which was me informing the sender that Firefox was stripping her content away) is visible, but the original email is devoid of anything, literally. I poked around her email in Chrome, btw: There appears to be graphics, with many links, and even a few sections of regular formatted text that I could edit myself if I do a forward. Why wouldn't it at least have included the text? I see no indication it was sent from Constant Contact, or Mail Chimp. etc. It is sent from my friend's domain name. Here is info from the header, with her domain xx'd out mailed-by: vxxxxxx.com signed-by: netorg2068979.onmicrosoft.com security: Standard encryption (TLS) Learn more
jscher2000
  • Top 10 Contributor
8635 izisombululo 70633 izimpendulo
Kuphostiwe

Hi Gary, if you look at the screenshots in the earlier threads I linked to, you can see where the problem arises. If the message doesn't have that deep nesting of tags, then that theory is not applicable.

Hi Gary, if you look at the screenshots in the earlier threads I linked to, you can see where the problem arises. If the message doesn't have that deep nesting of tags, then that theory is not applicable.

Umnikazi wombuzo

Hmmm, maybe I spoke too son. When I did the Forward, there was nothing, but I went back and looked and, though it took a while, it is now showing the attachments, though not embedding them in the email as intended. Can you see a problem here (see image attached)?

Thanks.

Hmmm, maybe I spoke too son. When I did the Forward, there was nothing, but I went back and looked and, though it took a while, it is now showing the attachments, though not embedding them in the email as intended. Can you see a problem here (see image attached)? Thanks.
jscher2000
  • Top 10 Contributor
8635 izisombululo 70633 izimpendulo
Kuphostiwe

Hi Gary, I don't use Gmail very much so it's odd to me to see embedded images shown as attachments, if they were embedded before. ??

Hi Gary, I don't use Gmail very much so it's odd to me to see embedded images shown as attachments, if they were embedded before. ??

Umnikazi wombuzo

The only browser in which I see this behavior is in Firefox. The content is showing up just fine in Safari and Chrome.

The only browser in which I see this behavior is in Firefox. The content is showing up just fine in Safari and Chrome.
jscher2000
  • Top 10 Contributor
8635 izisombululo 70633 izimpendulo
Kuphostiwe

garystockdale said

The only browser in which I see this behavior is in Firefox. The content is showing up just fine in Safari and Chrome.

Yes, you said that before. Otherwise we would have told you to go talk to Google instead of the sender. ;-)

''garystockdale [[#answer-1139566|said]]'' <blockquote> The only browser in which I see this behavior is in Firefox. The content is showing up just fine in Safari and Chrome. </blockquote> Yes, you said that before. Otherwise we would have told you to go talk to Google instead of the sender. ;-)
jscher2000
  • Top 10 Contributor
8635 izisombululo 70633 izimpendulo
Kuphostiwe

If this message does not contain sensitive content, you can forward it to me to look at. You can use my forum username @gmail.com.

If this message does not contain sensitive content, you can forward it to me to look at. You can use my forum username @gmail.com.

Umnikazi wombuzo

Just sent, one forward of the same email from 2 different browsers, just to see what's up.

Just sent, one forward of the same email from 2 different browsers, just to see what's up.
jscher2000
  • Top 10 Contributor
8635 izisombululo 70633 izimpendulo
Kuphostiwe

Thanks. The message forwarded from Firefox had images attached but no text. The reason the text is not visible is the "deep nesting" problem I mentioned before. Somehow the HTML format in the message got garbaged up past the level that Firefox tolerates. I am attaching a screen shot showing the unnecessary div tags in the message body. I'm not aware of a way for end-users to repair the format when they get a message like this, unfortunately.

Thanks. The message forwarded from Firefox had images attached but no text. The reason the text is not visible is the "deep nesting" problem I mentioned before. Somehow the HTML format in the message got garbaged up past the level that Firefox tolerates. I am attaching a screen shot showing the unnecessary div tags in the message body. I'm not aware of a way for end-users to repair the format when they get a message like this, unfortunately.

Umnikazi wombuzo

Thanks, So, just to be clear, the "garbaging" is no challenge for other browsers, but Firefox doesn't tolerate it?

Is that a "feature" or a bug? Has anyone from Firefox addressed this problem?

Thanks again, Gary

Thanks, So, just to be clear, the "garbaging" is no challenge for other browsers, but Firefox doesn't tolerate it? Is that a "feature" or a bug? Has anyone from Firefox addressed this problem? Thanks again, Gary
jscher2000
  • Top 10 Contributor
8635 izisombululo 70633 izimpendulo
Kuphostiwe

Hi Gary, there's no need to be snarky; nobody claims this is a good thing.

This is a long-standing limitation established for performance reasons that has outgrown its usefulness in the succeeding years. I explained in detail what the problem is and what the anticipated fix is in the Background section of my first reply.

A bug report is pending in the bug tracking system. But there's a long queue of bug fixes to be made, and new ones with a wider impact often get priority. This one has been kicking around since August 2004, if that gives you any idea of the likelihood of a prompt fix.

Hi Gary, there's no need to be snarky; nobody claims this is a good thing. This is a long-standing limitation established for performance reasons that has outgrown its usefulness in the succeeding years. I explained in detail what the problem is and what the anticipated fix is in the '''''Background''''' section of my first reply. A bug report is pending in the bug tracking system. But there's a long queue of bug fixes to be made, and new ones with a wider impact often get priority. This one has been kicking around since August 2004, if that gives you any idea of the likelihood of a prompt fix.

Okulungisiwe ngu jscher2000