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Firefox crashes

Kuphostiwe

I am having frequent system crashes (BSOD), but only while I am using Firefox in Tor. My software called LastActivityView shows the following activity just prior to the time of my most frequent crash at 09:50 (CDT):

Action Time Description Filename Full Path More Information File Extension 7/25/2018 9:50:26 AM Blue Screen 072518-28328-01.dmp C:\WINDOWS\Minidump\072518-28328-01.dmp DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 (00000000`00000008 00000000`00000002 00000000`00000000 fffff80d`b075714c) dmp 7/25/2018 9:46:21 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:36 AM Run .EXE file firefox.exe C:\Users\BUTCH LYLES\Desktop\TOR BROWSER\Browser\firefox.exe Mozilla Corporation, Tor Browser, Tor Browser, 52.9.0 exe 7/25/2018 9:45:15 AM Run .EXE file tor.exe C:\Users\BUTCH LYLES\Desktop\TOR BROWSER\Browser\TORBROWSER\Tor\tor.exe exe 7/25/2018 9:45:15 AM Run .EXE file SEARCHFILTERHOST.EXE C:\Windows\System32\SEARCHFILTERHOST.EXE Microsoft Corporation, Windows® Search, Microsoft Windows Search Filter Host, 7.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:45:10 AM Run .EXE file SMARTSCREEN.EXE C:\WINDOWS\SYSTEM32\SMARTSCREEN.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Windows Defender SmartScreen, 10.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:45:05 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:05 AM Run .EXE file FLASHPLAYERUPDATESERVICE.EXE C:\Windows\SysWOW64\Macromed\Flash\FLASHPLAYERUPDATESERVICE.EXE Adobe Systems Incorporated, Adobe® Flash® Player Update Service, Adobe® Flash® Player Update Service 30.0 r0, 30,0,0,134 EXE 7/25/2018 9:45:04 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:04 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:04 AM Run .EXE file TASKHOSTW.EXE C:\WINDOWS\SYSTEM32\TASKHOSTW.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Tasks, 10.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:45:04 AM Run .EXE file RUNTIMEBROKER.EXE C:\WINDOWS\SYSTEM32\RUNTIMEBROKER.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Runtime Broker, 10.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:45:04 AM Task Run LanguageComponentsInstaller.dll C:\Windows\System32\LanguageComponentsInstaller.dll Installation, \Microsoft\Windows\LanguageComponentsInstaller\Installation dll 7/25/2018 9:45:03 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:03 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:03 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:03 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:43:27 AM Run .EXE file SZUPDATER.EXE C:\PROGRAM FILES\iS3\STOPZILLA ANTIVIRUS\SZUPDATER.EXE iS3, Inc., STOPzilla Updater, SZUpdater, 8.0.4.302 EXE 7/25/2018 9:42:00 AM Open file or folder 2018 C:\Spreadsheets\Excel 2010 Spreadsheets\DIET HISTORY\MONTHLY RECORDS\2018 7/25/2018 9:42:00 AM Open file or folder 07-2018 DIET RECORD-BACKUP.xlsx C:\Spreadsheets\Excel 2010 Spreadsheets\DIET HISTORY\MONTHLY RECORDS\2018\07-2018 DIET RECORD-BACKUP.xlsx xlsx 7/25/2018 9:42:00 AM Select file in open/save dialog-box 07-2018 DIET RECORD-BACKUP.xlsx C:\Spreadsheets\Excel 2010 Spreadsheets\DIET HISTORY\MONTHLY RECORDS\2018\07-2018 DIET RECORD-BACKUP.xlsx xlsx 7/25/2018 9:42:00 AM Select file in open/save dialog-box 07-2018 DIET RECORD-BACKUP.xlsx C:\Spreadsheets\Excel 2010 Spreadsheets\DIET HISTORY\MONTHLY RECORDS\2018\07-2018 DIET RECORD-BACKUP.xlsx xlsx 7/25/2018 9:41:58 AM Run .EXE file AUDIODG.EXE C:\WINDOWS\SYSTEM32\AUDIODG.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Windows Audio Device Graph Isolation, 10.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:41:54 AM View Folder in Explorer C:\ 7/25/2018 9:41:54 AM View Folder in Explorer Excel 2010 Spreadsheets C:\Spreadsheets\Excel 2010 Spreadsheets 7/25/2018 9:41:54 AM Run .EXE file SEARCHFILTERHOST.EXE C:\Windows\System32\SEARCHFILTERHOST.EXE Microsoft Corporation, Windows® Search, Microsoft Windows Search Filter Host, 7.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:41:54 AM Run .EXE file SEARCHPROTOCOLHOST.EXE C:\Windows\System32\SEARCHPROTOCOLHOST.EXE Microsoft Corporation, Windows® Search, Microsoft Windows Search Protocol Host, 7.0.17134.1 (WinBuild.160101.0800) EXE

Sorry, but formatting doesn't hold up in this text box.

Most of what I see is Greek to me, but maybe it means something to you.

BTW, I am running Windows 10 64-bit with the most frequent version of the Tor Firefox Browser (7.5.6 (based on Mozilla Firefox 52.9.0) (32-bit)).

Please let me know if you have any suggestions or ideas on how to correct this problem.

I am having frequent system crashes (BSOD), but only while I am using Firefox in Tor. My software called LastActivityView shows the following activity just prior to the time of my most frequent crash at 09:50 (CDT): Action Time Description Filename Full Path More Information File Extension 7/25/2018 9:50:26 AM Blue Screen 072518-28328-01.dmp C:\WINDOWS\Minidump\072518-28328-01.dmp DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 (00000000`00000008 00000000`00000002 00000000`00000000 fffff80d`b075714c) dmp 7/25/2018 9:46:21 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:36 AM Run .EXE file firefox.exe C:\Users\BUTCH LYLES\Desktop\TOR BROWSER\Browser\firefox.exe Mozilla Corporation, Tor Browser, Tor Browser, 52.9.0 exe 7/25/2018 9:45:15 AM Run .EXE file tor.exe C:\Users\BUTCH LYLES\Desktop\TOR BROWSER\Browser\TORBROWSER\Tor\tor.exe exe 7/25/2018 9:45:15 AM Run .EXE file SEARCHFILTERHOST.EXE C:\Windows\System32\SEARCHFILTERHOST.EXE Microsoft Corporation, Windows® Search, Microsoft Windows Search Filter Host, 7.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:45:10 AM Run .EXE file SMARTSCREEN.EXE C:\WINDOWS\SYSTEM32\SMARTSCREEN.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Windows Defender SmartScreen, 10.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:45:05 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:05 AM Run .EXE file FLASHPLAYERUPDATESERVICE.EXE C:\Windows\SysWOW64\Macromed\Flash\FLASHPLAYERUPDATESERVICE.EXE Adobe Systems Incorporated, Adobe® Flash® Player Update Service, Adobe® Flash® Player Update Service 30.0 r0, 30,0,0,134 EXE 7/25/2018 9:45:04 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:04 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:04 AM Run .EXE file TASKHOSTW.EXE C:\WINDOWS\SYSTEM32\TASKHOSTW.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Tasks, 10.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:45:04 AM Run .EXE file RUNTIMEBROKER.EXE C:\WINDOWS\SYSTEM32\RUNTIMEBROKER.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Runtime Broker, 10.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:45:04 AM Task Run LanguageComponentsInstaller.dll C:\Windows\System32\LanguageComponentsInstaller.dll Installation, \Microsoft\Windows\LanguageComponentsInstaller\Installation dll 7/25/2018 9:45:03 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:03 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:03 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:45:03 AM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.17134.1 (WinBuild.160101.0800) exe 7/25/2018 9:43:27 AM Run .EXE file SZUPDATER.EXE C:\PROGRAM FILES\iS3\STOPZILLA ANTIVIRUS\SZUPDATER.EXE iS3, Inc., STOPzilla Updater, SZUpdater, 8.0.4.302 EXE 7/25/2018 9:42:00 AM Open file or folder 2018 C:\Spreadsheets\Excel 2010 Spreadsheets\DIET HISTORY\MONTHLY RECORDS\2018 7/25/2018 9:42:00 AM Open file or folder 07-2018 DIET RECORD-BACKUP.xlsx C:\Spreadsheets\Excel 2010 Spreadsheets\DIET HISTORY\MONTHLY RECORDS\2018\07-2018 DIET RECORD-BACKUP.xlsx xlsx 7/25/2018 9:42:00 AM Select file in open/save dialog-box 07-2018 DIET RECORD-BACKUP.xlsx C:\Spreadsheets\Excel 2010 Spreadsheets\DIET HISTORY\MONTHLY RECORDS\2018\07-2018 DIET RECORD-BACKUP.xlsx xlsx 7/25/2018 9:42:00 AM Select file in open/save dialog-box 07-2018 DIET RECORD-BACKUP.xlsx C:\Spreadsheets\Excel 2010 Spreadsheets\DIET HISTORY\MONTHLY RECORDS\2018\07-2018 DIET RECORD-BACKUP.xlsx xlsx 7/25/2018 9:41:58 AM Run .EXE file AUDIODG.EXE C:\WINDOWS\SYSTEM32\AUDIODG.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Windows Audio Device Graph Isolation, 10.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:41:54 AM View Folder in Explorer C:\ 7/25/2018 9:41:54 AM View Folder in Explorer Excel 2010 Spreadsheets C:\Spreadsheets\Excel 2010 Spreadsheets 7/25/2018 9:41:54 AM Run .EXE file SEARCHFILTERHOST.EXE C:\Windows\System32\SEARCHFILTERHOST.EXE Microsoft Corporation, Windows® Search, Microsoft Windows Search Filter Host, 7.0.17134.1 (WinBuild.160101.0800) EXE 7/25/2018 9:41:54 AM Run .EXE file SEARCHPROTOCOLHOST.EXE C:\Windows\System32\SEARCHPROTOCOLHOST.EXE Microsoft Corporation, Windows® Search, Microsoft Windows Search Protocol Host, 7.0.17134.1 (WinBuild.160101.0800) EXE Sorry, but formatting doesn't hold up in this text box. Most of what I see is Greek to me, but maybe it means something to you. BTW, I am running Windows 10 64-bit with the most frequent version of the Tor Firefox Browser (7.5.6 (based on Mozilla Firefox 52.9.0) (32-bit)). Please let me know if you have any suggestions or ideas on how to correct this problem.

Eminye Imininingwane Yohlelo

Isisebenziso

  • Firefox 52.9.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; rv:52.0) Gecko/20100101 Firefox/52.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/52.9.0/WINNT/en-US/

Izandiso

  • HTTPS Everywhere 2018.6.21 (https-everywhere-eff@eff.org)
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • NoScript 5.1.8.6 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Torbutton 1.9.8.6 (torbutton@torproject.org)
  • TorLauncher 0.2.14.5 (tor-launcher@torproject.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06221028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 9-29-2016
  • driverDate2:
  • driverVersion: 20.19.15.4531
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

HI, and all of it we do not need. Did you post your question while in Safe Mode ? Please follow the directions of this article, include the bp- as per picture

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

HI, and all of it we do not need. Did you post your question while in Safe Mode ? Please follow the directions of this article, '''include the bp- as per picture''' '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx57|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

If you did not post in Safe Mode, please uninstall your Video Card Drivers after you have downloaded new ones for your Intel(R) HD Graphics 4600 https://www.intel.com/content/www/us/en/support/detect.html as everything has been disabled or is not working.

If you did not post in Safe Mode, please uninstall your Video Card Drivers after you have downloaded new ones for your Intel(R) HD Graphics 4600 https://www.intel.com/content/www/us/en/support/detect.html as everything has been disabled or is not working.
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Fyi : Tor uses Firefox open source code to make their own browser. Firefox support is not Tor support : https://www.torproject.org/about/contact.html.en

send report.

Fyi : Tor uses Firefox open source code to make their own browser. Firefox support is not Tor support : https://www.torproject.org/about/contact.html.en send report.