X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Firefox Sync Spins continuously and I have to force quit

Kuphostiwe

macos sierra 10.12.6 firefox 61.0 (probem has been ongoing for about 1.5 months though) about 3000 bookmarks

Almost every session, I come to do some task with bookmarks, usually just move a bookmark, and I find the bookmark won't move, I can't make any edits to Library e.g.: I can't save any open tabs as bookmarks

I found after investiagion that firefox has got stuck syncing. so: if I look at my sync wheel, its blue and will never stop spinning. If I close my browser, the firefox process doesn't quit and will hang indefinitely until Force Quit. When I restart, firefox has lost all browsing history and bookmarks changes i performed in the last session. Bear in mind here that, because I couldn't make any changes in Library and to get to the state where I can again means force quitting, that this means as soon as the problem hits, i've lost a way to retrieve any open tabs - they all have to be torn down and be lost! So its a serious problem. Its happening several times a day.

It isn't happening every time firefox sync though - firefox can sync without getting stuck, it seems to happen WHEN i'm doing work with bookmarks (not necessarily in Library, can be though the dropdowns)

I've been looking at https://bugzilla.mozilla.org/show_bug.cgi?id=1397163 but the guy there had more than 10 times the number of boomarks i do, and all in one folder. I do not have many bookmarks all in one folder, so I cannot use the fix there to help me

I've already tried exporting and then importing my bookmarks. I've tried deactiviating all my plugins. I've also totally refreshed my profile. Since refreshing my profile has recreated everything including my places.sql, I'm not sure what else locally I can do to troubleshoot?

macos sierra 10.12.6 firefox 61.0 (probem has been ongoing for about 1.5 months though) about 3000 bookmarks Almost every session, I come to do some task with bookmarks, usually just move a bookmark, and I find the bookmark won't move, I can't make any edits to Library e.g.: I can't save any open tabs as bookmarks I found after investiagion that firefox has got stuck syncing. so: if I look at my sync wheel, its blue and will never stop spinning. If I close my browser, the firefox process doesn't quit and will hang indefinitely until Force Quit. When I restart, firefox has lost all browsing history and bookmarks changes i performed in the last session. Bear in mind here that, because I couldn't make any changes in Library and to get to the state where I can again means force quitting, that this means as soon as the problem hits, i've lost a way to retrieve any open tabs - they all have to be torn down and be lost! So its a serious problem. Its happening several times a day. It isn't happening every time firefox sync though - firefox can sync without getting stuck, it seems to happen WHEN i'm doing work with bookmarks (not necessarily in Library, can be though the dropdowns) I've been looking at https://bugzilla.mozilla.org/show_bug.cgi?id=1397163 but the guy there had more than 10 times the number of boomarks i do, and all in one folder. I do not have many bookmarks all in one folder, so I cannot use the fix there to help me I've already tried exporting and then importing my bookmarks. I've tried deactiviating all my plugins. I've also totally refreshed my profile. Since refreshing my profile has recreated everything including my places.sql, I'm not sure what else locally I can do to troubleshoot?
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

the issue is evident with all these disabled:

404 Bookmarks Adblock Plus Last Pass Merge Windows OneTab QuickBookmarkToFolder React Developer Tools Search Bookmarks Button Search On Google Map Undo Close Tab Video Download Helper

Isisebenziso

  • Firefox 61.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:61.0) Gecko/20100101 Firefox/61.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/61.0/Darwin/en-GB/

Izandiso

  • 404 Bookmarks 1.6 ({5f8d31ba-47fb-4b70-bf8d-d2113f6da22f})
  • Adblock Plus 3.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • LastPass: Free Password Manager 4.14.1.2 (support@lastpass.com)
  • Merge Windows 1.0 ({07532c74-a5e9-491b-82d6-e55bc0e03d67})
  • OneTab 1.25 (extension@one-tab.com)
  • QuickBookmarkToFolder 0.0.8 ({0e934436-44a3-40de-9b04-be620f5a1d2b})
  • React Developer Tools 3.2.3 (@react-devtools)
  • Search Bookmarks Button 1.6 (tb-search-bookmarks-single@codefisher.org)
  • Search on Google Map 0.1 ({28b773bf-5ae2-4732-b58f-b31b632ae0c3})
  • Undo Close Tab 4.1.3 ({4853d046-c5a3-436b-bc36-220fd935ee1d})
  • Video DownloadHelper 7.3.1 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Bookmark Quick Mover 0.2.1-signed.1-signed (BookmarkQuickMover@techlivezheng) (Akusebenzi)
  • Firesizer 1.7.1-signed.1-signed ({04426594-bce6-4705-b811-bcdba2fd9c7b}) (Akusebenzi)
  • Manage Folders 1.0.7.1-signed.1-signed (firefox-managefolders@googlecode.com) (Akusebenzi)
  • Map With Google 1.2.2 ({74591c01-3a7f-469e-ad4e-5d8d708dc4c5}) (Akusebenzi)
  • ScrapBook 1.5.14 ({53A03D43-5363-4669-8190-99061B2DEBA5}) (Akusebenzi)
  • Stay-Open Menu 3.0.2 ({3541c267-2580-4144-854e-2e05c8670121}) (Akusebenzi)
  • TiddlyWiki for Firefox 2.0.1 (tiddlyfox@tiddlywiki.org) (Akusebenzi)
  • Total bookmarks 4.5.201405021257.1-signed.1-signed (totalbookmarks@cs0ip.net) (Akusebenzi)
  • VimFx 0.20.14 (VimFx@akhodakivskiy.github.com) (Akusebenzi)
  • WebDAV Launcher 1.1.0 (webdavlauncher@benryan.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x162b
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 6100
  • webgl1Version: 4.1 INTEL-10.25.19
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 6100
  • webgl2Version: 4.1 INTEL-10.25.19
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
guigs
  • Administrator
  • Moderator
1070 izisombululo 11661 izimpendulo

So there are no email bounces for resetting the password, however I don't think this was the original issue, so let me reread what is happening here.

Can you upload the send firefox logs again, they have expired. I think if you just directly upload them into the bug we can create a bug with more actionable information on it.

I would also include the last post you made in that bug. (Apologies for the back in forth, I am hoping we get a good reproduction of what is happening)

But just to clarify the status of this thread, since sync issues can quickly become complicated:

What we have tried:

  • I tried deleting 1.5 years worth of history
  • moving bookmarks (managing) and not seeing the change on any of the devices
  • Force quitting the browser to stop the sync

What is happening When you sync a second desktop to the account, the sync never completes: this device is:

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:61.0) Gecko/20100101 Firefox/61.0
  • There are 3 devices actively syncing, can you verify this?

What is expected to happen: The account to sync with no issues.

What information we still need for the bug: Sync logs, and the about:config information from the affected device and about:config from an unaffected device.

So there are no email bounces for resetting the password, however I don't think this was the original issue, so let me reread what is happening here. Can you upload the send firefox logs again, they have expired. I think if you just directly upload them into the bug we can create a bug with more actionable information on it. I would also include the last post you made in that bug. (Apologies for the back in forth, I am hoping we get a good reproduction of what is happening) But just to clarify the status of this thread, since sync issues can quickly become complicated: What we have tried: *I tried deleting 1.5 years worth of history *moving bookmarks (managing) and not seeing the change on any of the devices *Force quitting the browser to stop the sync What is happening When you sync a second desktop to the account, the sync never completes: this device is: *User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:61.0) Gecko/20100101 Firefox/61.0 *There are 3 devices actively syncing, can you verify this? What is expected to happen: The account to sync with no issues. What information we still need for the bug: Sync logs, and the about:config information from the affected device and about:config from an unaffected device.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Uploading logs to bugzilla: This file (43.9 MB) is larger than the maximum allowed size (10.0 MB). Please consider uploading it to an online file storage and sharing the link in a bug comment instead.

So I PM-ed to you a second time.

In terms of what I have already tried, I can repeat myself again from the bug:

  • exporting and then importing my bookmarks.
  • deactiviating all my plugins.
  • refreshed my firefox. Wiped profile folder.repopulating from sync. Since refreshing my profile has recreated everything including my places.sql, I'm not sure what else locally I can do to troubleshoot?
  • manually deleted 1.5 years worth of history
  • enabling new-style sync (same problem with both new and old style)
Uploading logs to bugzilla: This file (43.9 MB) is larger than the maximum allowed size (10.0 MB). Please consider uploading it to an online file storage and sharing the link in a bug comment instead. So I PM-ed to you a second time. In terms of what I have already tried, I can repeat myself again from the bug: * exporting and then importing my bookmarks. * deactiviating all my plugins. * refreshed my firefox. Wiped profile folder.repopulating from sync. Since refreshing my profile has recreated everything including my places.sql, I'm not sure what else locally I can do to troubleshoot? * manually deleted 1.5 years worth of history * enabling new-style sync (same problem with both new and old style)

Okulungisiwe ngu tonywoode

Ingabe lokhu kube usizo kuwena?
Isicaphuno
markhammond 6 izisombululo 30 izimpendulo

Thanks for reporting this - I wish I knew what was causing it. I'll continue to follow up in the bug.

Thanks for reporting this - I wish I knew what was causing it. I'll continue to follow up in the bug.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
guigs
  • Administrator
  • Moderator
1070 izisombululo 11661 izimpendulo

Tony, did you see the request for the places file in the bug? We can use send.firefox.com again since the bugzilla limit is 10mb

Tony, did you see the request for the places file in the bug? We can use send.firefox.com again since the bugzilla limit is 10mb

Okulungisiwe ngu guigs

Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

yes thanks: firefox-sent my logs to mark and updated bug

yes thanks: firefox-sent my logs to mark and updated bug
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

so neither Mark nor I can reproduce my issue now. I presume deleting 18 months of history was the thing that has stopped it for now. I'll re-post when it reoccurs. Thanks for the help!

One thing I did want to know: its unfortunate i've lost all my tags and notes on my bookmarks during troubleshooting: it happened after exporting and re-importing them. Anyone have any tips for preserving information attached to bookmarks that will survive that sort of thing?

so neither Mark nor I can reproduce my issue now. I presume deleting 18 months of history was the thing that has stopped it for now. I'll re-post when it reoccurs. Thanks for the help! One thing I did want to know: its unfortunate i've lost all my tags and notes on my bookmarks during troubleshooting: it happened after exporting and re-importing them. Anyone have any tips for preserving information attached to bookmarks that will survive that sort of thing?

Okulungisiwe ngu tonywoode

Ingabe lokhu kube usizo kuwena?
Isicaphuno
the-edmeister
  • Top 25 Contributor
  • Moderator
5313 izisombululo 39443 izimpendulo

Sorry, Tags aren't included when an export of bookmarks is done using bookmarks.html format. The bookmarks.html fomat is ancient and dates to 1998 when Mozilla was first formed by Netscape; before the Mozilla Foundation was created to take Gecko into the open source arena.

Tags can about in 2008 with Firefox 3.0 and the "Places" scheme; and along with Places came the "bookmarksbackup.json" for bookmarks backups. That .json format does include the Tags data, so that is the preferable format to use rather than the manual Export & Import in bookmarks.html format.


As far as "notes" goes, are you referring to the Description field in Bookmarks Properties? That data should be present in the exported bookmarks.html file and should be there when doing an Import via bookmarks.html. I can see those Descriptions (on a separate line immediately below each bookmark that has a Description added) when I view the bookmarks.html file in Firefox as a "local webpage" from my hard drive using File > Open File ...

But that Description field is gone in the next version of Firefox - Firefox 63.0 when it comes out on Sept 5th. No way to view or add Description data in Firefox 63.0 or later, although existing data will still appear in an export via bookmarks.html from what I have read posted by users about the Description field being gone a few weeks ago in the Beta.

Then, come Firefox 65 that Description data will be gone from the Places file altogether. So if that is what you are referring to by "notes"' - it's not long for this world.

I used that Description field briefly about 10 years ago, around the time that Firefox 3.0 and Places was a new implementation in Firefox. I have like 15 or so bookmarks from that era that are annotated as to why I saved those few bookmarks or a "description" that I added.

Sorry, '''Tags''' aren't included when an export of bookmarks is done using '''bookmarks.html''' format. The bookmarks.html fomat is ancient and dates to 1998 when Mozilla was first formed by Netscape; before the Mozilla Foundation was created to take Gecko into the open source arena. '''Tags''' can about in 2008 with Firefox 3.0 and the '''"Places"''' scheme; and along with Places came the '''"bookmarksbackup.json"''' for bookmarks backups. That '''.json''' format does include the '''Tags''' data, so that is the preferable format to use rather than the manual Export & Import in bookmarks.html format. ------------------ As far as '''"notes"''' goes, are you referring to the '''Description''' field in Bookmarks Properties? That data should be present in the exported bookmarks.html file and should be there when doing an Import via bookmarks.html. I can see those Descriptions ''(on a separate line immediately below each bookmark that has a Description added)'' when I view the bookmarks.html file in Firefox as a "local webpage" from my hard drive using File > Open File ... '''''But''''' that '''Description''' field is gone in the next version of Firefox - Firefox 63.0 when it comes out on Sept 5th. No way to view or add Description data in Firefox 63.0 or later, although existing data will still appear in an export via bookmarks.html from what I have read posted by users about the Description field being gone a few weeks ago in the Beta. Then, come Firefox 65 that Description data will be gone from the Places file altogether. So if that is what you are referring to by '''"notes"'''' - it's not long for this world. I used that Description field briefly about 10 years ago, around the time that Firefox 3.0 and Places was a new implementation in Firefox. I have like 15 or so bookmarks from that era that are annotated as to why I saved those few bookmarks or a "description" that I added.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

thanks for the explanation. I was sure i used the json format too, but clearly not I'll hunt for existing descriptions sure....luckily I didn't use tags for much So going forward, the only place for describing WHY you saved a link is in the name of the bookmark...good to know

thanks for the explanation. I was sure i used the json format too, but clearly not I'll hunt for existing descriptions sure....luckily I didn't use tags for much So going forward, the only place for describing WHY you saved a link is in the name of the bookmark...good to know
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
16656 izisombululo 150554 izimpendulo

Since you only delete places.sqlite then you should still have the compressed .jsonlz4 backups in the bookmarkbackups folder that you can use to restore the bookmarks.


Note that the description field will be gone in future Firefox releases.

  • Bug 1463738 - Remove the Bookmark description UI [62]
  • Bug 1402890 - Stop supporting and remove the description annotation [63]

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

Since you only delete places.sqlite then you should still have the compressed .jsonlz4 backups in the bookmarkbackups folder that you can use to restore the bookmarks. *https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them ---- Note that the description field will be gone in future Firefox releases. *Bug 1463738 - Remove the Bookmark description UI [62] *Bug 1402890 - Stop supporting and remove the description annotation [63] (<i>please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>)
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.