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New tabs are blank with only Firefox logo upper left on 61.0 update?

  • 4 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Bayek

Bayek
Bayek
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Today, After my Firefox Quantum had been successfully and automatically updated to the version 61.0 (64-bit) after this update, I shocked to discover that when I open a new tab, there is not a single saved pinned website with its associated thumbnails that I was keeping them for a long time visible at all and was like a shortcut for easy and quick access like dial up that I was relying on them entirely and enhancing my user experience for Firefox, neither the latest visited websites that was visible in underneath section to the pinned speed dial websites.

I have tried to find any solution online, tweak about:config, changing some setting on my options/preferences/Home, I tried to empty the cache entirely, deleted all cookies and history, log out and in from my sync account on Firefox, restart Firefox with add-ons disabled, uninstall and make a fresh clean installation, I tried every single possible solution but nothing been worked, only new tab with the Firefox logo and that’s it, which was very frustrating and disappointing for me after all those years of being a huge fan and true supporter to Firefox since so many years to find the most simplest options that kept me stick to this browser been taken away from me for no reason, so is there anyone who knows a way to fix this without the need to use an add-on to replace this feature and use it as quick dial, because i am really satisfied with the one comes by default in the browser and i want only to stick with it with no alternatives?.

Thanks in advance.

Today, After my Firefox Quantum had been successfully and automatically updated to the version 61.0 (64-bit) after this update, I shocked to discover that when I open a new tab, there is not a single saved pinned website with its associated thumbnails that I was keeping them for a long time visible at all and was like a shortcut for easy and quick access like dial up that I was relying on them entirely and enhancing my user experience for Firefox, neither the latest visited websites that was visible in underneath section to the pinned speed dial websites. I have tried to find any solution online, tweak about:config, changing some setting on my options/preferences/Home, I tried to empty the cache entirely, deleted all cookies and history, log out and in from my sync account on Firefox, restart Firefox with add-ons disabled, uninstall and make a fresh clean installation, I tried every single possible solution but nothing been worked, only new tab with the Firefox logo and that’s it, which was very frustrating and disappointing for me after all those years of being a huge fan and true supporter to Firefox since so many years to find the most simplest options that kept me stick to this browser been taken away from me for no reason, so is there anyone who knows a way to fix this without the need to use an add-on to replace this feature and use it as quick dial, because i am really satisfied with the one comes by default in the browser and i want only to stick with it with no alternatives?. Thanks in advance.

All Replies (4)

philipp
philipp
  • Moderator
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hi Bayek, thanks for reporting this problem. it appears to be a bug for a small subsection of users after the 61 update. we're still unsure about the exact cause/circumstances this might happen in, but our developers are investigating the matter.

as a test, could you load the site https://firefox-storage-test.glitch.me/ and report back what kind of results are shown there for you? thnx

Bayek
Bayek Umnikazi wombuzo
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Thanks Philipp for your prompt reply,

Here i am posting to you the outcome of this test result, and hope it would help you to detect and fix this bug with a hotfix soon.

Have you ever needed any more tests or reports to help your troubleshooting process, just send me and i will respond and attach the results as soon as i could.

Have a nice day.

Best Regards. E.I

philipp said

hi Bayek, thanks for reporting this problem. it appears to be a bug for a small subsection of users after the 61 update. we're still unsure about the exact cause/circumstances this might happen in, but our developers are investigating the matter. as a test, could you load the site https://firefox-storage-test.glitch.me/ and report back what kind of results are shown there for you? thnx
philipp
philipp
  • Moderator
more options

hi again, we have a prospective fix that landed in the latest beta version - could you test if the issue is solved for you when you download and run it?: https://www.mozilla.org/firefox/beta/all/

Bayek
Bayek Umnikazi wombuzo
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Thanks Philipp for your quick response,

I have tested the beta build as per your instruction, and it worked yes, it has successfully fixed this annoying bug and now i can my pinned tabs and last visited website back again, i am very pleased and delighted as well with the new migrated options for controlling the tabs display and number of rows under (about:preferences#home) in (Firefox Home Content), that's a very welcome addition that i was hoping for a long time ago and now it's finally here thanks to your dedication and hard work Philipp, I am very grateful, thankful and appreciate fixing this and can't thank you enough for bringing them back and have this bugs fixed as fast and as effective as you did, Thanks a lot Philipp.

Only one important note i would like to add before pushing this update to everyone, is that the tabs needed to be a little bigger as they were before in the previous updates in terms of height and width, or at least you can tailor a separate option under the (FireFox Home Content) in enable the user to set the preferred height and width or make them bigger or smaller according to his preference separate from adjusting according to the screen resolution for all pinned tabs and last visited tabs, instead of being too small and a little squashy like in this new update.

That's all for now.

Kudos to all the developers in Firefox and keep up the good work, Thanks a lot for everything and for showing care to my complaint and fixing this so soon, that really means a lot to me and Firefox was and always be the best in the world.

Have a nice day and Happy 4th of July to all of you.

Best Regards, E.I

philipp said

hi again, we have a prospective fix that landed in the latest beta version - could you test if the issue is solved for you when you download and run it?: https://www.mozilla.org/firefox/beta/all/