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Secure Connection Failed

Kuphostiwe

22.12 2018 06 27 pst usa

after the update to 62 we have been getting alot of this error: the below is from just going to www.google.com but we get this at ANY time on most any page.

Secure Connection Failed

An error occurred during a connection to www.google.com. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

system info from the troubleshooting page would not all fit here so it has been pasted UNDER the Share Data info below.

22.12 2018 06 27 pst usa after the update to 62 we have been getting alot of this error: the below is from just going to www.google.com but we get this at ANY time on most any page. Secure Connection Failed An error occurred during a connection to www.google.com. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Learn more… Report errors like this to help Mozilla identify and block malicious sites system info from the troubleshooting page would not all fit here so it has been pasted UNDER the Share Data info below.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 30.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:62.0) Gecko/20100101 Firefox/62.0

Eminye Imininingwane

{
"application": {
"name": "Firefox",
"osVersion": "Windows_NT 6.3",
"version": "62.0b3",
"buildID": "20180625141512",
"userAgent": "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:62.0) Gecko/20100101 Firefox/62.0",
"safeMode": false,
"updateChannel": "beta",
"supportURL": "https://support.mozilla.org/1/firefox/62.0/WINNT/en-US/",
"numTotalWindows": 1,
"numRemoteWindows": 1,
"remoteAutoStart": true,
"currentContentProcesses": 5,
"maxContentProcesses": 4,
"autoStartStatus": 1,
"policiesStatus": 0,
"keyGoogleFound": true,
"keyMozillaFound": true
},
"securitySoftware": {
"registeredAntiVirus": "Avast Antivirus",
"registeredAntiSpyware": "Avast Antivirus",
"registeredFirewall": "Windows Firewall"
},
"lockedPreferences": {},
"media": {
"currentAudioBackend": "wasapi",
"currentMaxAudioChannels": 2,
"currentPreferredSampleRate": 48000,
"audioOutputDevices": [
{
"name": "Speakers (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003\\4&1a5b7c00&0&0001",
"vendor": "",
"type": 2,
"state": 2,
"preferred": 7,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 480,
"minLatency": 144
}
],
"audioInputDevices": [
{
"name": "Line In (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003\\4&1a5b7c00&0&0001",
"vendor": "",
"type": 1,
"state": 1,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Subwoofer (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003\\4&1a5b7c00&0&0001",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Microphone (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003\\4&1a5b7c00&0&0001",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Side (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003\\4&1a5b7c00&0&0001",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Front (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003\\4&1a5b7c00&0&0001",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Center (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003\\4&1a5b7c00&0&0001",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Stereo Mix (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003\\4&1a5b7c00&0&0001",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Line In (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003\\4&1a5b7c00&0&0001",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Microphone (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003\\4&1a5b7c00&0&0001",
"vendor": "",
"type": 1,
"state": 1,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
}
]
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0,
"handlerUsed": true,
"instantiator": ""
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.19",
"version": "4.19"
},
"NSS": {
"minVersion": "3.38",
"version": "3.38"
},
"NSSUTIL": {
"minVersion": "3.38",
"version": "3.38"
},
"NSSSSL": {
"minVersion": "3.38",
"version": "3.38"
},
"NSSSMIME": {
"minVersion": "3.38",
"version": "3.38"
}
},
"userJS": {
"exists": false
},
"intl": {
"localeService": {
"requested": [
"en-US"
],
"available": [
"en-US"
],
"supported": [
"en-US"
],
"regionalPrefs": [
"en-US"
],
"defaultLocale": "en-US"
},
"osPrefs": {
"systemLocales": [
"en-US"
],
"regionalPrefsLocales": [
"en-US"
]
}
},
"sandbox": {
"contentSandboxLevel": 5,
"effectiveContentSandboxLevel": 5
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 11",
"windowLayerManagerRemote": true,
"windowUsingAdvancedLayers": true,
"adapterDescription": "AMD Radeon HD 8400",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x9830",
"adapterSubsysID": "2b05103c",
"adapterRAM": "512",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "13.301.1001.1001",
"driverDate": "1-24-2014",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterSubsysID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.3.9600.18696",
"usesTiling": false,
"contentUsesTiling": false,
"offMainThreadPaintEnabled": true,
"offMainThreadPaintWorkerCount": 3,
"webgl1Renderer": "Google Inc. -- ANGLE (AMD Radeon HD 8400 Direct3D11 vs_5_0 ps_5_0)",
"webgl1Version": "OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)",
"webgl1DriverExtensions": "GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object ",
"webgl1Extensions": "ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context",
"webgl1WSIInfo": "EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007e5c)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses ",
"webgl2Renderer": "Google Inc. -- ANGLE (AMD Radeon HD 8400 Direct3D11 vs_5_0 ps_5_0)",
"webgl2Version": "OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)",
"webgl2DriverExtensions": "GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object ",
"webgl2Extensions": "EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context",
"webgl2WSIInfo": "EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007e5c)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses ",
"info": {
"AzureCanvasBackend (UI Process)": "skia",
"AzureFallbackCanvasBackend (UI Process)": "cairo",
"AzureContentBackend (UI Process)": "skia",
"AzureCanvasBackend": "direct2d 1.1",
"AzureContentBackend": "direct2d 1.1",
"AzureCanvasAccelerated": 0,
"ApzWheelInput": 1,
"ApzDragInput": 1,
"ApzKeyboardInput": 1,
"ApzAutoscrollInput": 1
},
"featureLog": {
"features": [
{
"name": "HW_COMPOSITING",
"description": "Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D11_COMPOSITING",
"description": "Direct3D11 Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "DIRECT2D",
"description": "Direct2D",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D11_HW_ANGLE",
"description": "Direct3D11 hardware ANGLE",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "GPU_PROCESS",
"description": "GPU Process",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "WEBRENDER",
"description": "WebRender",
"status": "opt-in",
"log": [
{
"type": "default",
"status": "opt-in",
"message": "WebRender is an opt-in feature"
}
]
},
{
"name": "OMTP",
"description": "Off Main Thread Painting",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "ADVANCED_LAYERS",
"description": "Advanced Layers",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
}
],
"fallbacks": []
},
"crashGuards": []
},
"extensions": [
{
"name": "LastPass: Free Password Manager",
"version": "4.14.1.2",
"isActive": true,
"id": "support@lastpass.com"
}
],
"features": [
{
"name": "Activity Stream",
"version": "2018.06.21.1244-eca5e987",
"id": "activity-stream@mozilla.org"
},
{
"name": "Application Update Service Helper",
"version": "2.0",
"id": "aushelper@mozilla.org"
},
{
"name": "Firefox Screenshots",
"version": "33.0.0",
"id": "screenshots@mozilla.org"
},
{
"name": "Follow-on Search Telemetry",
"version": "0.9.7",
"id": "followonsearch@mozilla.com"
},
{
"name": "Form Autofill",
"version": "1.0",
"id": "formautofill@mozilla.org"
},
{
"name": "Photon onboarding",
"version": "1.0",
"id": "onboarding@mozilla.org"
},
{
"name": "Pocket",
"version": "1.0.5",
"id": "firefox@getpocket.com"
},
{
"name": "Web Compat",
"version": "2.0",
"id": "webcompat@mozilla.org"
},
{
"name": "WebCompat Reporter",
"version": "1.0.0",
"id": "webcompat-reporter@mozilla.org"
}
],
"modifiedPreferences": {}
}
-----------------------------------------------------
Application Basics
------------------
Name: Firefox
Version: 62.0b3
Build ID: 20180625141512
Update Channel: beta
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:62.0) Gecko/20100101 Firefox/62.0
OS: Windows_NT 6.3
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 5/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports Firefox Features
--------------------------------------
Name: Activity Stream
Version: 2018.06.21.1244-eca5e987
ID: activity-stream@mozilla.org
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Firefox Screenshots
Version: 33.0.0
ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry
Version: 0.9.7
ID: followonsearch@mozilla.com
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Web Compat
Version: 2.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org
Extensions
----------
Name: LastPass: Free Password Manager
Version: 4.14.1.2
Enabled: true
ID: support@lastpass.com
Security Software
-----------------
Type: Avast Antivirus
Type: Avast Antivirus
Type: Windows Firewall
Graphics
--------
Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007e5c) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
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WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
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WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007e5c) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
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WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
DirectWrite: true (6.3.9600.18696)
GPU #1
Active: Yes
Description: AMD Radeon HD 8400
Vendor ID: 0x1002
Device ID: 0x9830
Driver Version: 13.301.1001.1001
Driver Date: 1-24-2014
Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID: 2b05103c
RAM: 512
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: direct2d 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 10332
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
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jscher2000
  • Top 10 Contributor
8774 izisombululo 71729 izimpendulo
Kuphostiwe

Hi d.bede, thank you for the detailed information.

"SSL_ERROR_RX_RECORD_TOO_LONG" is occurring when Firefox and a website try to negotiate a connection using the latest TLS protocol (version 1.3) and a "man-in-the-middle" -- typically Avast Web Shield or AVG Web Shield -- somehow messes it up.

Until this is sorted out, I think your two workarounds are either:

(1) Remove the man in the middle (disable Web Shield for secure connections).

See the Avast section of: How to troubleshoot security error codes on secure websites.

(2) Disable TLS 1.3 in Firefox so it connects using an older protocol. To do that:

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(B) In the search box above the list, type or paste TLS and pause while the list is filtered

(C) Double-click the security.tls.version.max preference to display a dialog where you can change the value from 4 to 3 (this corresponds to TLS 1.2) and then click OK

Hi d.bede, thank you for the detailed information. "SSL_ERROR_RX_RECORD_TOO_LONG" is occurring when Firefox and a website try to negotiate a connection using the latest TLS protocol (version 1.3) and a "man-in-the-middle" -- typically Avast Web Shield or AVG Web Shield -- somehow messes it up. Until this is sorted out, I think your two workarounds are either: '''(1)''' Remove the man in the middle (disable Web Shield for secure connections). See the Avast section of: [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites]]. '''(2)''' Disable TLS 1.3 in Firefox so it connects using an older protocol. To do that: ''(A)'' In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk. ''(B)'' In the search box above the list, type or paste '''TLS''' and pause while the list is filtered ''(C)'' Double-click the '''security.tls.version.max''' preference to display a dialog where you can change the value from '''4''' to '''3''' (this corresponds to TLS 1.2) and then click OK