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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My word program can no longer find links embedded in copy as of the last Firefox update

  • 8 uphendule
  • 1 inale nkinga
  • 29 views
  • Igcine ukuphendulwa ngu jscher2000

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I use a lot of links in my Word documents and never had a problem opening any until the last update of Firefox. Now when I put a link into any Word document, and click on it to check the link is correct, I get: "Unable to open https:// xxxxx.com. Cannont locate Internet or proxy server." This is killing me. How do I fix it. I have been using links as promotion for 3 decades. Now none work.

All Replies (8)

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Is this on firefox quantum version 61?

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Yes I am using Firefox quantum version 61.0 and It will Word no longer recognize the proxy. All links I click on come up saying "Cannont locate the internet server or proxy server"

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Why don't you downgrade back to version 60.02 for now then go into settings and don't let it update automatically back again to 61

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It started doing this in 60.2. I thought upgrading would solve it. It didn't. Do I have to quit using Firefox and find some other server? I've been using Firefox and Thunderbird for ages. I don't know what else to use. All my files are set up with these two. What a pain!

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This error appears in the MS Word app -- part of MS Office -- not the Office website in a Firefox tab?

Does it help to make Safari your default web browser temporarily?

I saw a solution on Microsoft's site for Windows users, but there seems to be less help for Mac users...

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I use Firefox Quantum 62 on MAC OS - I want the benefit of the updated Firefox and do not want to go back to 60.2 and I don't want to use another browser.

Is there a solution or a planned fix.

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So what's the fix for Quantum 62.0?

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Hi Dogmarcopolo, no one has proven that changing your Firefox version helps with links in Microsoft Word. Did you check this reply:

https://support.mozilla.org/questions/1223358#answer-1126918