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Firefox will not start after version upgrade

Kuphostiwe

Running Mint-17.2 on i586 on linux-x86 I need help with Crash ID: bp-5de8b513-6475-4769-887d-7c2b10180626 which is the latest attempt today running in debugger.

$ firefox -g GNU gdb (Ubuntu 7.7.1-0ubuntu5~14.04.3) 7.7.1 Copyright (C) 2014 Free Software Foundation, Inc. License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law. Type "show copying" and "show warranty" for details. This GDB was configured as "i686-linux-gnu". Type "show configuration" for configuration details. For bug reporting instructions, please see: <http://www.gnu.org/software/gdb/bugs/>. Find the GDB manual and other documentation resources online at: <http://www.gnu.org/software/gdb/documentation/>. For help, type "help". Type "apropos word" to search for commands related to "word"... Reading symbols from /usr/lib/firefox/firefox...(no debugging symbols found)...done. (gdb) handle SIGILL pass nostop noprint Signal Stop Print Pass to program Description SIGILL No No Yes Illegal instruction (gdb) run -safe-mode Starting program: /usr/lib/firefox/firefox -safe-mode [Thread debugging using libthread_db enabled] Using host libthread_db library "/lib/i386-linux-gnu/libthread_db.so.1". [New Thread 0xafe5cb40 (LWP 2995)] [Thread 0xafe5cb40 (LWP 2995) exited] [New Thread 0xafe5cb40 (LWP 2997)] ExceptionHandler::GenerateDump cloned child 2998 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... [Thread 0xafe5cb40 (LWP 2997) exited] [Inferior 1 (process 2990) exited with code 04] (gdb) Failed to open curl lib from binary, use libcurl.so instead quit

Or Crash ID: bp-f2765a0b-0b41-4a8f-839c-3978a0180626 only running -safe-mode Program immediately shows crash dialog, will not progress any further. This started last October with version 54 but nobody contacted me as requested in the crash report. So maybe with an account set up I'll get farther now? :)

I am accessing this web page by non-firefox program. Firefox is totally broken somehow.

Running Mint-17.2 on i586 on linux-x86 I need help with Crash ID: bp-5de8b513-6475-4769-887d-7c2b10180626 which is the latest attempt today running in debugger. $ firefox -g GNU gdb (Ubuntu 7.7.1-0ubuntu5~14.04.3) 7.7.1 Copyright (C) 2014 Free Software Foundation, Inc. License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law. Type "show copying" and "show warranty" for details. This GDB was configured as "i686-linux-gnu". Type "show configuration" for configuration details. For bug reporting instructions, please see: <http://www.gnu.org/software/gdb/bugs/>. Find the GDB manual and other documentation resources online at: <http://www.gnu.org/software/gdb/documentation/>. For help, type "help". Type "apropos word" to search for commands related to "word"... Reading symbols from /usr/lib/firefox/firefox...(no debugging symbols found)...done. (gdb) handle SIGILL pass nostop noprint Signal Stop Print Pass to program Description SIGILL No No Yes Illegal instruction (gdb) run -safe-mode Starting program: /usr/lib/firefox/firefox -safe-mode [Thread debugging using libthread_db enabled] Using host libthread_db library "/lib/i386-linux-gnu/libthread_db.so.1". [New Thread 0xafe5cb40 (LWP 2995)] [Thread 0xafe5cb40 (LWP 2995) exited] [New Thread 0xafe5cb40 (LWP 2997)] ExceptionHandler::GenerateDump cloned child 2998 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... [Thread 0xafe5cb40 (LWP 2997) exited] [Inferior 1 (process 2990) exited with code 04] (gdb) Failed to open curl lib from binary, use libcurl.so instead quit Or Crash ID: bp-f2765a0b-0b41-4a8f-839c-3978a0180626 only running -safe-mode Program immediately shows crash dialog, will not progress any further. This started last October with version 54 but nobody contacted me as requested in the crash report. So maybe with an account set up I'll get farther now? :) I am accessing this web page by non-firefox program. Firefox is totally broken somehow.

Isisombululo esikhethiwe

Solved with firefox-52.9.0esr.tar.bz2

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

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Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (X11; Linux i686; rv:52.0) Gecko/20100101 Firefox/52.0 SeaMonkey/2.49.3

Eminye Imininingwane

Wesley Branton
  • Top 10 Contributor
617 izisombululo 5143 izimpendulo
Kuphostiwe

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Hello<!-- XXX you may wish to edit this greeting, and other parts of the response so that it is personalised to the question asked.-->, Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.

Umnikazi wombuzo

Okay. from Synaptic Package Manager, I selected firefox, and chose first Reinstallation. No change. Next I chose Complete Removal, and then Install.

The package file is: -rw-r--r-- 1 root 45540364 2018-06-09 02:47 /var/cache/apt/archives/firefox_60.0.2+linuxmint1+rosa_i386.deb

No change. Newest Crash ID: bp-157e44b0-e8f4-4c75-af4d-721f70180626

Did this action fulfill your request to reinstall? What can I check next to troubleshoot this? Thank you.

If I instead download the latest tarball directly, and extract the files. This results: $ ./firefox -safe-mode This browser version requires a processor with the SSE2 instruction set extension. You may be able to obtain a version that does not require SSE2 from your Linux distribution.

Okay. from Synaptic Package Manager, I selected firefox, and chose first Reinstallation. No change. Next I chose Complete Removal, and then Install. The package file is: -rw-r--r-- 1 root 45540364 2018-06-09 02:47 /var/cache/apt/archives/firefox_60.0.2+linuxmint1+rosa_i386.deb No change. Newest Crash ID: bp-157e44b0-e8f4-4c75-af4d-721f70180626 Did this action fulfill your request to reinstall? What can I check next to troubleshoot this? Thank you. If I instead download the latest tarball directly, and extract the files. This results: $ ./firefox -safe-mode This browser version requires a processor with the SSE2 instruction set extension. You may be able to obtain a version that does not require SSE2 from your Linux distribution.

Okulungisiwe ngu sandreas41

Wesley Branton
  • Top 10 Contributor
617 izisombululo 5143 izimpendulo
Kuphostiwe

Have you tried installing Firefox directly from Mozilla instead of through a package manager? The files from the package manager could be damaged for whatever reason.

If this doesn't work or if you've already tried this, are you able to get Firefox to open by triggering Firefox Safe Mode?

Have you tried [https://www.mozilla.org/en-US/firefox/all/ installing Firefox directly from Mozilla] instead of through a package manager? The files from the package manager could be damaged for whatever reason. If this doesn't work or if you've already tried this, are you able to get Firefox to open by triggering [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]]?

Umnikazi wombuzo

I edited my answer as I just tried that, then noticed you're fast. Do you have a version that does not require SSE2 ?

No need to answer that, I found firefox-52.9.0esr.tar.bz2

But is this the same problem, as the package version did not say much about why it was crashing, which would REALLY REALLY HELP if it were to give a useful error message, that would've avoided this mess.

I edited my answer as I just tried that, then noticed you're fast. Do you have a version that does not require SSE2 ? No need to answer that, I found firefox-52.9.0esr.tar.bz2 But is this the same problem, as the package version did not say much about why it was crashing, which would REALLY REALLY HELP if it were to give a useful error message, that would've avoided this mess.

Okulungisiwe ngu sandreas41

Isisombululo Esikhethiwe

Solved with firefox-52.9.0esr.tar.bz2

Solved with firefox-52.9.0esr.tar.bz2