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my connection is not secure error, i need to fix it

Kuphostiwe

i refreshed Firefox because it was recommended by the browser itself and now i can't navigate any of my bookmarks. i have uninstalled and re-installed the software and still the same. I can't even get Mozilla support website on it.

i refreshed Firefox because it was recommended by the browser itself and now i can't navigate any of my bookmarks. i have uninstalled and re-installed the software and still the same. I can't even get Mozilla support website on it.

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4271 izisombululo 59919 izimpendulo
Kuphostiwe

Please explain the problem in detail. What happens? Error messages?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Please explain the problem in detail. What happens? Error messages? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17580 izisombululo 159070 izimpendulo
Kuphostiwe

You can check if there is more detail available about the issuer of the certificate.

  • click the "Advanced" button show more detail
  • click the blue SEC_ERROR_UNKNOWN_ISSUER message to show the certificate chain
  • click "Copy text to clipboard" and paste the base64 certificate chain text in a reply

If clicking the SEC_ERROR_UNKNOWN_ISSUER text doesn't provide the certificate chain then try these steps to inspect the certificate.

  • open the Server tab in the Certificate Manager
    • Options/Preferences -> Privacy & Security
      Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's Location field.

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can see detail like the issuer of the certificate and intermediate certificates in the Details tab.


You can check if there is more detail available about the issuer of the certificate. *click the "Advanced" button show more detail *click the blue SEC_ERROR_UNKNOWN_ISSUER message to show the certificate chain *click "Copy text to clipboard" and paste the base64 certificate chain text in a reply If clicking the SEC_ERROR_UNKNOWN_ISSUER text doesn't provide the certificate chain then try these steps to inspect the certificate. *open the Server tab in the Certificate Manager **Options/Preferences -> Privacy & Security<br>Certificates: View Certificates -> Servers: "Add Exception" *paste the URL of the website (https://xxx.xxx) in it's Location field. Let Firefox retrieve the certificate -> "Get Certificate" *click the "View" button and inspect the certificate You can see detail like the issuer of the certificate and intermediate certificates in the Details tab. ---- *https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER *https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean *https://support.mozilla.org/en-US/kb/troubleshoot-time-errors-secure-websites *https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message