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Firefox going into crash-and-respawn loops after proxy installation

Kuphostiwe

After installation of a web proxy/security agent - Cyren Web Security - at our organization, users are getting a misbehaviour of firefox.

Upon opening, the message "Safe Mode is a special mode of Firefox ..." appears and the buttons "Start in Safe Mode" and "Refresh Firefox" appears.

Choosing any of the above options results in the following: Firefox opens. Disappears momentarily after a few seconds. Re-opens, saying all the tabs have crashed. Disappears again momentarily after a few seconds. Re-opens, saying all the tabs have crashed. Goes on in a loop

Trying to kill the process from Task Manager. Firefox appears again, new process respawns and goes in the loop above. Operation (Task kill) must either be repeated a number of times (approx 10) or workstation restart so that firefox goes off.


We have sadly had to resort to Google Chrome in the meantime the issue is under investigation. Affected versions vary from 52 to 60.01 (latest)

I have tried to deploy Firefox ESR 52.8.0 to resolve the matter. This resolved the matter for some users. For others, issue persists on Firefox ESR as well.

PLease help.

After installation of a web proxy/security agent - Cyren Web Security - at our organization, users are getting a misbehaviour of firefox. Upon opening, the message "Safe Mode is a special mode of Firefox ..." appears and the buttons "Start in Safe Mode" and "Refresh Firefox" appears. Choosing any of the above options results in the following: Firefox opens. Disappears momentarily after a few seconds. Re-opens, saying all the tabs have crashed. Disappears again momentarily after a few seconds. Re-opens, saying all the tabs have crashed. Goes on in a loop Trying to kill the process from Task Manager. Firefox appears again, new process respawns and goes in the loop above. Operation (Task kill) must either be repeated a number of times (approx 10) or workstation restart so that firefox goes off. We have sadly had to resort to Google Chrome in the meantime the issue is under investigation. Affected versions vary from 52 to 60.01 (latest) I have tried to deploy Firefox ESR 52.8.0 to resolve the matter. This resolved the matter for some users. For others, issue persists on Firefox ESR as well. PLease help.

Eminye Imininingwane Yohlelo

Fakela amapulagi

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  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • VLC media player Web Plugin

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

Eminye Imininingwane

WestEnd
  • Top 25 Contributor
60 izisombululo 5377 izimpendulo
Kuphostiwe

Browser issue resulting from a installed software isn't the Browser problem here. You should check with their Cyren Web Security software team to find out what is happening. As this doesn't seem to as a result of FF itself since you mentioned the problem started after the software install.

Browser issue resulting from a installed software isn't the Browser problem here. You should check with their Cyren Web Security software team to find out what is happening. As this doesn't seem to as a result of FF itself since you mentioned the problem started after the software install.
FredMcD
  • Top 10 Contributor
4230 izisombululo 59023 izimpendulo
Kuphostiwe
Also see; https://support.mozilla.org/en-US/kb/firefox-is-stuck-in-safe-mode