Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox Continously Crashing

  • 26 uphendule
  • 2 zinale nkinga
  • 3973 views
  • Igcine ukuphendulwa ngu Foxy Der Fox

more options

Latest version of Fx being used on Win 10, version 1803. Browser has started crashing every few minutes. Crashes even in Safe Mode. Have not had this issue until recently. NOT a Win 10 problem as all other browsers work fine for as long as I have them open. Currently using the Fx Developer Edition which is NOT crashing at all.

Not clicking the Share Data button as this is the Developer Edition.

Any ideas or solutions that are viable?

Isisombululo esikhethiwe

hi, this problem will occur if you have manually enabled dns over https on firefox 60 - the feature isn't ready on release and will lead to the crashes you're experiencing. to solve the issue, please either reset the network.trr.mode preference in about:config or switch to the beta version of firefox 61...

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (20)

more options

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

more options

Submitting all crash reports without BP in front.

Okulungisiwe ngu Foxy Der Fox

more options

This is all of them:

0b4c4fa9-0134-407c-863f-2ffb3025918d 6/1/2018 1:09 AM e60382e6-0ec5-4d09-82d0-4c4d69f302f6 6/1/2018 1:09 AM f4d3e699-41a7-4a6b-a4df-4bdfc89e9ab8 6/1/2018 1:09 AM 2fe18f85-f913-429f-be69-d37758ebd867 6/1/2018 1:09 AM 92832a3e-40f6-49e8-8530-84414bf067cd 6/1/2018 1:09 AM 76990c8e-c113-4444-b527-aa5e0357f2ba 5/26/2018 1:21 AM 63b3874b-5c3d-4849-8ff4-d000c9bf0036 5/26/2018 1:21 AM d392947c-f769-4f7d-a29b-fb5eb22fac63 5/24/2018 6:03 AM 542ed20f-6bc7-4a0e-98b8-f843db54e60c 5/22/2018 12:36 AM e01a85cd-2be0-492f-8975-0ec3ae2c0150 5/22/2018 12:36 AM d9cd9c74-b993-44f6-9d81-004fda6cc8d2 5/22/2018 12:36 AM 7c613a5b-c48f-4294-877d-010a83999cfa 5/7/2018 8:19 AM 0ce35778-fe16-4a6c-a70b-c87e3af8a534 5/7/2018 8:19 AM 043ad406-ca5a-43f3-a600-15a9cd4cb9d6 4/26/2018 5:24 AM a1360ae6-a77c-4cff-993e-c25cacf0c17b 4/26/2018 5:24 AM d18c2e93-04f8-4361-8367-d4ece8555363 4/26/2018 5:24 AM 08853a9f-6eba-4ca6-9965-1d8368037de4 4/26/2018 5:24 AM a47f8046-c25b-4b76-b52b-59304574704c 4/26/2018 5:24 AM 997dc83d-ea83-48fb-a098-09ce232e4847 4/22/2018 4:55 PM b7747fb2-666f-4cc9-9bb4-73faa4066038 4/10/2018 8:02 AM

more options

None of your crash reports were sent to the Mozilla Servers.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

more options

Submitted Crash Reports Report ID Date Submitted bp-2c6cb39d-c022-416d-9195-2893b0180606 6/6/2018 11:08 AM bp-2e5daa67-df31-4ef3-8566-015360180606 6/6/2018 10:19 AM bp-6def7f6c-f8e5-4dcb-9386-a40700180606 6/6/2018 6:14 AM bp-e7fec1dd-55a7-4a2b-8cd0-090220180606 6/6/2018 6:05 AM bp-63ba1316-8877-4782-bb17-10b990180606 6/6/2018 5:17 AM bp-74541f85-9442-4736-a157-695e40180606 6/6/2018 5:12 AM bp-25b40d54-619d-4987-b50b-8bdde0180606 6/6/2018 3:43 AM bp-3206d6a2-2305-4f9e-9cbd-91f940180606 6/6/2018 3:38 AM bp-210ea1ad-8350-429c-884a-df1890180606 6/6/2018 3:33 AM bp-b4a5c2b2-6c68-4d29-b608-b38a50180606 6/6/2018 3:25 AM bp-2d32da4c-3edb-4988-a196-665ba0180606 6/6/2018 3:15 AM bp-4ff44098-2637-4b64-861d-16c890180606 6/6/2018 3:07 AM bp-0898fd4c-f416-4e39-9b3a-0a7ee0180606 6/6/2018 2:48 AM bp-0e2a389d-4511-40a8-89d3-466b60180606 6/6/2018 2:27 AM bp-d7b1ae80-bc93-4720-b6f8-dc37c0180606 6/5/2018 10:12 PM bp-1f27141e-cb09-4db5-b050-b5d200180606 6/5/2018 10:01 PM bp-3b459e03-5dba-4439-852b-c00f50180606 6/5/2018 9:49 PM bp-ef80e328-7864-47ba-b667-9004f0180606 6/5/2018 9:32 PM bp-00f7c612-34e3-48ab-ac0a-2d6730180606 6/5/2018 9:14 PM bp-57c2e188-bd08-4aad-b303-e7ca61180606 6/5/2018 8:56 PM bp-4e923478-2f51-41de-a7da-ec16f1180606 6/5/2018 8:45 PM bp-de981d9c-06e9-42e8-bbf2-c2ece1180422 4/22/2018 4:56 PM

more options

Do you need me to submit each crash report in detail? It takes awhile after clicking one to process.

more options

No. The crash report is several pages of data. We need the report numbers to see the whole report.

bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606

Signature: mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove

This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS

1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove

more options

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

OK. I got down to the part about removing Mozilla/Firefox program folders. I DO NOT want to remove any folders that contain my installed extensions. Although I have Fx synced, I do not trust that they will be re-installed again from the server. Where can I find all of them so I can save the folder and paste the extensions back in after an new install and re-boot?

Why wont the uninstall program do just as good without directly deleting the folders manually? I can handle removing the Registry clean up.

There are also Mozilla folders under AppDate: Local & Roaming.

more options

FredMcD said

No. The crash report is several pages of data. We need the report numbers to see the whole report. bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606 Signature: mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS 1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove

Aren't the "bp" crash numbers enough?

more options

Foxy Der Fox said

OK. I got down to the part about removing Mozilla/Firefox program folders. I DO NOT want to remove any folders that contain my installed extensions. Although I have Fx synced, I do not trust that they will be re-installed again from the server. Where can I find all of them so I can save the folder and paste the extensions back in after an new install and re-boot? Why wont the uninstall program do just as good without directly deleting the folders manually? I can handle removing the Registry clean up. There are also Mozilla folders under AppDate: Local & Roaming.

They are not deleted and will be there when you finish the reinstall as Fred stated.

more options

Foxy Der Fox said

FredMcD said
No. The crash report is several pages of data. We need the report numbers to see the whole report. bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606 Signature: mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS 1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove

Aren't the "bp" crash numbers enough?

I am sure Fred read them and that is the reason he is asking you to reinstall. Can you read this : MOZ_CRASH Reason MOZ_RELEASE_ASSERT(mWorkerThread == GetCurrentVirtualThread()) (not on worker thread!) Crash Reason EXCEPTION_BREAKPOINT

more options

Pkshadow said

Foxy Der Fox said
OK. I got down to the part about removing Mozilla/Firefox program folders. I DO NOT want to remove any folders that contain my installed extensions. Although I have Fx synced, I do not trust that they will be re-installed again from the server. Where can I find all of them so I can save the folder and paste the extensions back in after an new install and re-boot? Why wont the uninstall program do just as good without directly deleting the folders manually? I can handle removing the Registry clean up. There are also Mozilla folders under AppDate: Local & Roaming.

They are not deleted and will be there when you finish the reinstall as Fred stated.

This is all well and good. I know where to find my Profile folder. There is one in AppData>Local and one in AppData>Roaming.The Extension folder is listed under Roaming>Mozilla and has nothing in it. Seems the extensions are under: C:\Users\UserName\AppData\Roaming\Mozilla\Firefox\Profiles\6xfbg1oc.default and that this will NOT be deleted?

I have to use the Developer Edition as Quantum crashes in the middle of doing something you all ask me to do. I've been able to quickly get it done so far.

more options

Pkshadow said

Foxy Der Fox said
FredMcD said
No. The crash report is several pages of data. We need the report numbers to see the whole report. bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606 Signature: mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS 1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove

Aren't the "bp" crash numbers enough?

I am sure Fred read them and that is the reason he is asking you to reinstall. Can you read this : MOZ_CRASH Reason MOZ_RELEASE_ASSERT(mWorkerThread == GetCurrentVirtualThread()) (not on worker thread!) Crash Reason EXCEPTION_BREAKPOINT

I know the crash reports are very long. I just wanted to make sure the numbers were all you needed before I proceed. Reading the crash report concerning the crash reason means nothing to me although I understand what it SAYS.

So you definitely want me to MANUALLY delete ALL folders in the Mozilla folder under the Program Files folder (using 64-bit)? Do a Register clean?

more options

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


I am thinking there is a corrupt file somewhere. By removing anything Mozilla or Firefox from the Programs Folder in the computer, anything corrupt would be removed.

more options

FredMcD said

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox. Using your file browser, open the Programs Folder on your computer. Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one. Do Not remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

OK. Did ALL this. Still crashing. Fx works fine for a few minutes and then just crashes. Same problem reported in crash report: Crash Reason EXCEPTION_BREAKPOINT.

1) Removed all folders in Program Files folder. 2) Cleaned remnants from Registry. 3) Rebooted. 4) Ran installer. 5) Opened Fx and started surfing usual sites. It still crashes in Safe Mode too.

bp-c073ca69-8b32-4163-9267-01e940180607 21 minutes ago

Any chance it may be a problem with the Config file?

more options

Hi, is the same errors : MOZ_CRASH Reason MOZ_RELEASE_ASSERT(mWorkerThread == GetCurrentVirtualThread()) (not on worker thread!) Crash Reason EXCEPTION_BREAKPOINT

more options

Are you running this in Windows 10 Linux Bashshell ?

more options

Pkshadow said

Are you running this in Windows 10 Linux Bashshell ?

Nope. Mentioned that it was Win 10, version 1803 (64-bit) installed May 1, 2018. Crashes only started occurring in last few weeks. Need any more info?

more options

Hi, Yes saw Win 10 but it has or can have a Linux Shell if you downloaded it.

few things why where you running 61.0a1 ?

is this now version 60.0.2  ? Help --> About will say.

Please update your Video Card Drivers (have no info so can not look for errors)

No information on your Extensions so please try : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

Okulungisiwe ngu Shadow110

  1. 1
  2. 2