Individual accounts on myaccounts.capitolone.com page will not open when clicked
When using Firefox 60.0.1 to browse to myaccounts.capitalone.com, when I click on any of the four accounts that are listed, I get a perpetual spinning wheel, and the account information is not displayed.
I've cleared all browsing history, cookies, (everything). I've also disabled hardware acceleration.
Isisombululo esikhethiwe
HI, I would say it is your Extensions that are causing the issue : Adblock Plus 3.1 Cisco WebEx Extension
This will very that : SAFE MODE
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
In Firefox Safe mode these changes are effective:
- all extensions are disabled (about:addons)
- default theme is used (no persona)
- userChrome.css and userContent.css are ignored (chrome folder)
- default toolbar layout is used (file: localstore-safe.rdf)
- Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
- hardware acceleration is disabled (Options > Advanced > General)
- plugins are not affected
- preferences are not affected
TEST''''is issue still there ?
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (2)
Isisombululo Esikhethiwe
HI, I would say it is your Extensions that are causing the issue : Adblock Plus 3.1 Cisco WebEx Extension
This will very that : SAFE MODE
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
In Firefox Safe mode these changes are effective:
- all extensions are disabled (about:addons)
- default theme is used (no persona)
- userChrome.css and userContent.css are ignored (chrome folder)
- default toolbar layout is used (file: localstore-safe.rdf)
- Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
- hardware acceleration is disabled (Options > Advanced > General)
- plugins are not affected
- preferences are not affected
TEST''''is issue still there ?
AdBlockPlus was the problem. Whitelisting *.capitalone.com worked.