HI, please look on the Desktop for a Folder called OldFirefoxProfile. If it is there great. We can help. Please look here if not for a 2nd Profile in the Profiles folder : *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data Let us know what you find please.

The System Details list shows an outdated Firefox 49.0 version. Mac OS X 10.11 should support the current Firefox release (60.0.1). Any specific reason you use this specific version? ---- Make sure toolbars like the "Bookmarks Toolbar" are visible. Open the Customize window and set what toolbars (Show/Hide Toolbars) and toolbar items to *check that "Bookmarks Toolbar Items" is on the Bookmarks Toolbar *if "Bookmarks Toolbar Items" is not on the Bookmarks Toolbar then drag it back from the Customize palette to the Customize window to the Bookmarks Toolbar *if missing items are in the Customize palette then drag them back from the Customize window to the toolbar *if you do not see an item on a toolbar and in the Customize palette then click the <u>Restore Defaults</u> button in the Customize palette window to restore the default toolbar set. ---- You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page See also: *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox