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Firefox crashes

Kuphostiwe

Hello, Firefox crashes upon opening i tried opening it in safe mode but it still crashes upon opening so i am unable to even open firefox

here are the 2 most recent crash reports (both dated May 30th 2018 at 10:48AM): Crash ID: bp-0993a5e0-dd3e-4375-913e-eb9551180530 Crash ID: bp-9479b4dd-372f-4e1d-93ce-62b041180530

what is the problem? how can i fix the problem to be able to use firefox again? do i have to uninstall it and re-install it? if so, please tell me all the steps i must do

I am using a mac computer, OS Sierra (version 10.12.6)

thank you, Olivier

Hello, Firefox crashes upon opening i tried opening it in safe mode but it still crashes upon opening so i am unable to even open firefox here are the 2 most recent crash reports (both dated May 30th 2018 at 10:48AM): Crash ID: bp-0993a5e0-dd3e-4375-913e-eb9551180530 Crash ID: bp-9479b4dd-372f-4e1d-93ce-62b041180530 what is the problem? how can i fix the problem to be able to use firefox again? do i have to uninstall it and re-install it? if so, please tell me all the steps i must do I am using a mac computer, OS Sierra (version 10.12.6) thank you, Olivier

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 29.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:59.0) Gecko/20100101 Firefox/59.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4259 izisombululo 59635 izimpendulo
Kuphostiwe

bp-0993a5e0-dd3e-4375-913e-eb9551180530 Signature: mozilla::Preferences::AddBoolVarCache

This is for Sumo's Related Bugs 1276488 REOPENED --- XPCOM Startup crashes in nsTArray_Impl<T>::AppendElement<T> | mozilla::Preferences::AddBoolVarCache, due to problems reading greprefs.js from the omnijar ++++++++++++++++++++++++++++++++++++++++++ bp-9479b4dd-372f-4e1d-93ce-62b041180530 Signature: mozilla::Preferences::AddBoolVarCache

This is for Sumo's Related Bugs 1276488 REOPENED --- XPCOM Startup crashes in nsTArray_Impl<T>::AppendElement<T> | mozilla::Preferences::AddBoolVarCache, due to problems reading greprefs.js from the omnijar

bp-0993a5e0-dd3e-4375-913e-eb9551180530 Signature: mozilla::Preferences::AddBoolVarCache This is for Sumo's Related Bugs 1276488 REOPENED --- XPCOM Startup crashes in nsTArray_Impl<T>::AppendElement<T> | mozilla::Preferences::AddBoolVarCache, due to problems reading greprefs.js from the omnijar ++++++++++++++++++++++++++++++++++++++++++ bp-9479b4dd-372f-4e1d-93ce-62b041180530 Signature: mozilla::Preferences::AddBoolVarCache This is for Sumo's Related Bugs 1276488 REOPENED --- XPCOM Startup crashes in nsTArray_Impl<T>::AppendElement<T> | mozilla::Preferences::AddBoolVarCache, due to problems reading greprefs.js from the omnijar
FredMcD
  • Top 10 Contributor
4259 izisombululo 59635 izimpendulo
Kuphostiwe

Is there a reason you are still using Firefox 59.0 ? (I am still using v54)

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Note: If you still want to use v59, see my next post.


Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Is there a reason you are still using Firefox 59.0 ? (I am still using v54) Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} '''Note:''' If you still want to use v59, see my next post. Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
FredMcD
  • Top 10 Contributor
4259 izisombululo 59635 izimpendulo
Kuphostiwe

Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Install Older Version Of Firefox] {web link} Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]