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Firefox crashes

Kuphostiwe

Since the new update firefox 60, it hangs after a few moments or pages. We have to perform a forced stop to restart firefox. We have the problem on the 2 imac, and the 2 macbook pro. Software is up to date . We send a crash report every time. We never had any problems with previous versions.

Thanks Steven

Since the new update firefox 60, it hangs after a few moments or pages. We have to perform a forced stop to restart firefox. We have the problem on the 2 imac, and the 2 macbook pro. Software is up to date . We send a crash report every time. We never had any problems with previous versions. Thanks Steven

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 29.0 r0

Isisebenziso

  • Firefox 60.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:60.0) Gecko/20100101 Firefox/60.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/60.0.1/Darwin/nl/

Izandiso

  • Connective signing extension 1.0.4 ({4f643bc8-78f5-49c6-8efd-78ee30289f0b})
  • eID België 1.0.28 (belgiumeid@eid.belgium.be)
  • eID Chrome Extension 1.0.2 (eid-chrome-extension@e-contract.be)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x0a2e
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel Iris OpenGL Engine
  • webgl1Version: 4.1 INTEL-10.30.14
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel Iris OpenGL Engine
  • webgl2Version: 4.1 INTEL-10.30.14
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4346 izisombululo 61114 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Umnikazi wombuzo

Rapport-ID Verzenddatum bp-c8fa50ef-b3ea-422f-940b-1f7890180530 30/05/18 13:52 bp-fd6b20b4-7891-4cdf-adc0-1a3f40180530 30/05/18 13:45 bp-53889045-4b60-4b2d-85f9-b0a850180530 30/05/18 10:12 bp-7f9c2889-92bb-43c7-b9eb-ea1980180529 29/05/18 21:00

Rapport-ID Verzenddatum bp-c8fa50ef-b3ea-422f-940b-1f7890180530 30/05/18 13:52 bp-fd6b20b4-7891-4cdf-adc0-1a3f40180530 30/05/18 13:45 bp-53889045-4b60-4b2d-85f9-b0a850180530 30/05/18 10:12 bp-7f9c2889-92bb-43c7-b9eb-ea1980180529 29/05/18 21:00
FredMcD
  • Top 10 Contributor
4346 izisombululo 61114 izimpendulo
Kuphostiwe

Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS OS X 10.13 OS Version 10.13.3 17D47.

bp-c8fa50ef-b3ea-422f-940b-1f7890180530 Signature: IPCError-browser | SHMEM_CREATED_MESSAGE Payload error: message could not be deserialized

This is for Sumo's Related Bugs 1362303 RESOLVED FIXED Crash in IPCError-browser | SHMEM_CREATED_MESSAGE Payload error: message could not be deserialized ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 60.0.1 Build ID 20180516032328 OS OS X 10.13 OS Version 10.13.3 17D47

bp-fd6b20b4-7891-4cdf-adc0-1a3f40180530 bp-53889045-4b60-4b2d-85f9-b0a850180530 bp-7f9c2889-92bb-43c7-b9eb-ea1980180529

Signature: shutdownhang | __psynch_cvwait | _pthread_cond_wait | pthread_cond_signal_thread_np

The crash reports flagged these programs; libobjc.A.dylib =  ? Word for Mac or libsystem_notify.dylib = unknown or nothing flagged.

This is for Sumo's Related Bugs 1365600 NEW --- Crash in shutdownhang | __psynch_cvwait | _pthread_cond_wait | pthread_cond_signal_thread_np [Mac] (engimail/password)

Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS OS X 10.13 OS Version 10.13.3 17D47. bp-c8fa50ef-b3ea-422f-940b-1f7890180530 '''Signature:''' IPCError-browser | SHMEM_CREATED_MESSAGE Payload error: message could not be deserialized This is for Sumo's Related Bugs 1362303 RESOLVED FIXED Crash in IPCError-browser | SHMEM_CREATED_MESSAGE Payload error: message could not be deserialized ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 60.0.1 Build ID 20180516032328 OS OS X 10.13 OS Version 10.13.3 17D47 bp-fd6b20b4-7891-4cdf-adc0-1a3f40180530 bp-53889045-4b60-4b2d-85f9-b0a850180530 bp-7f9c2889-92bb-43c7-b9eb-ea1980180529 Signature: shutdownhang | __psynch_cvwait | _pthread_cond_wait | pthread_cond_signal_thread_np The crash reports flagged these programs; libobjc.A.dylib = ? Word for Mac or libsystem_notify.dylib = unknown or nothing flagged. This is for Sumo's Related Bugs 1365600 NEW --- Crash in shutdownhang | __psynch_cvwait | _pthread_cond_wait | pthread_cond_signal_thread_np [Mac] (engimail/password)
FredMcD
  • Top 10 Contributor
4346 izisombululo 61114 izimpendulo
Kuphostiwe

Normally, shutdownhang means something about the browser did not close properly.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Normally, shutdownhang means something about the browser did not close properly. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Umnikazi wombuzo

While working in safe mode, apparently , there are no crashes anymore...

While working in safe mode, apparently , there are no crashes anymore...
FredMcD
  • Top 10 Contributor
4346 izisombululo 61114 izimpendulo
Kuphostiwe

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

It could be the work of one of your add-ons, or it could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link} Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control> ''(Mac=<Command>)'' <Shift> A) ''' In the Add-ons Manager, on the left, select '''Extensions. ''' Disable a few add-ons, then '''Restart Firefox. ''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All Of them. ''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Umnikazi wombuzo

I deactivated hardware acceleration first and until now, ff didn't "hang" anymore. i'll try the same on the other macs.

thanks Steven

I deactivated hardware acceleration first and until now, ff didn't "hang" anymore. i'll try the same on the other macs. thanks Steven
FredMcD
  • Top 10 Contributor
4346 izisombululo 61114 izimpendulo
Kuphostiwe

Keep us posted.

Keep us posted.