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Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

firefox crash in youtube after amd gpu driver update

Kuphostiwe

so i update my amd gpu and when im trying to play youtube vdeo its keep crashing

tried disable add ones and hardware acceleration

i attach the crash report

ffc90fb4-1d56-4105-8f89-db79d0180529

so i update my amd gpu and when im trying to play youtube vdeo its keep crashing tried disable add ones and hardware acceleration i attach the crash report ffc90fb4-1d56-4105-8f89-db79d0180529

Isisombululo esikhethiwe

danielpiro what about go to previous driver version and wait for netx update?

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 29.0 r0

Isisebenziso

  • Firefox 60.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/60.0.1/WINNT/en-US/

Izandiso

  • Adblock Plus 3.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • YouTube High Definition 63.1.5 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc})
  • IDM Integration Module 6.29.1 (mozilla_cc3@internetdownloadmanager.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Radeon (TM) RX 480 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x67df
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a
  • adapterDrivers2:
  • adapterRAM: 4096
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 5-16-2018
  • driverDate2:
  • driverVersion: 24.20.11016.4
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 0
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Radeon (TM) RX 480 Graphics Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d7fc) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Radeon (TM) RX 480 Graphics Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d7fc) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4250 izisombululo 59440 izimpendulo
Kuphostiwe

That crash report wasn’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

That crash report wasn’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Umnikazi wombuzo

bp-b1f131e2-20cc-45cf-b8fb-b9fe80180529 5/29/2018 4:58 PM bp-f0a8f150-29e7-4e2d-bc06-e33520180529 5/29/2018 4:56 PM bp-a9dbd826-c5bb-4010-8241-6a2470180529 5/29/2018 4:55 PM bp-bd51380a-1bca-40a1-ab36-1cde00180529 5/29/2018 1:53 PM bp-9288abec-335d-41ef-8bc5-c75a80180529 5/29/2018 1:34 PM bp-e98a9e3c-b707-4137-8bdd-566731180529 5/29/2018 12:40 PM bp-ffc90fb4-1d56-4105-8f89-db79d0180529 5/29/2018 11:38 AM bp-6c5b0fe4-4bbd-4a20-b003-07ea90180529 5/29/2018 11:38 AM bp-4fae0339-d05d-41c7-93ba-6058d0180529 5/29/2018 11:17 AM bp-49edc7fb-6719-4dbe-9068-161f81180529 5/29/2018 11:16 AM bp-5b44c765-714a-48db-b6d0-7d6961180529 5/29/2018 11:15 AM bp-635f0272-97c1-4d64-aaf5-77fe11180529 5/29/2018 11:15 AM bp-eebfd3ba-5f50-4879-80f9-daca71180529

bp-b1f131e2-20cc-45cf-b8fb-b9fe80180529 5/29/2018 4:58 PM bp-f0a8f150-29e7-4e2d-bc06-e33520180529 5/29/2018 4:56 PM bp-a9dbd826-c5bb-4010-8241-6a2470180529 5/29/2018 4:55 PM bp-bd51380a-1bca-40a1-ab36-1cde00180529 5/29/2018 1:53 PM bp-9288abec-335d-41ef-8bc5-c75a80180529 5/29/2018 1:34 PM bp-e98a9e3c-b707-4137-8bdd-566731180529 5/29/2018 12:40 PM bp-ffc90fb4-1d56-4105-8f89-db79d0180529 5/29/2018 11:38 AM bp-6c5b0fe4-4bbd-4a20-b003-07ea90180529 5/29/2018 11:38 AM bp-4fae0339-d05d-41c7-93ba-6058d0180529 5/29/2018 11:17 AM bp-49edc7fb-6719-4dbe-9068-161f81180529 5/29/2018 11:16 AM bp-5b44c765-714a-48db-b6d0-7d6961180529 5/29/2018 11:15 AM bp-635f0272-97c1-4d64-aaf5-77fe11180529 5/29/2018 11:15 AM bp-eebfd3ba-5f50-4879-80f9-daca71180529
FredMcD
  • Top 10 Contributor
4250 izisombululo 59440 izimpendulo
Kuphostiwe

bp-b1f131e2-20cc-45cf-b8fb-b9fe80180529 bp-f0a8f150-29e7-4e2d-bc06-e33520180529 bp-a9dbd826-c5bb-4010-8241-6a2470180529

Signature: igdrclneo64.dll@0x30819

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

IntelOpenCL64.dll = Intel(R) OpenCL(TM) Runtime

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

igdrclneo64.dll = Fingerprint Sensor Software Suite

This is for Sumo's Related Bugs 1458331 NEW --- Crash in igdrclneo64.dll@0x30819

bp-b1f131e2-20cc-45cf-b8fb-b9fe80180529 bp-f0a8f150-29e7-4e2d-bc06-e33520180529 bp-a9dbd826-c5bb-4010-8241-6a2470180529 Signature: igdrclneo64.dll@0x30819 amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc IntelOpenCL64.dll = Intel(R) OpenCL(TM) Runtime atidxx64.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 igdrclneo64.dll = Fingerprint Sensor Software Suite This is for Sumo's Related Bugs 1458331 NEW --- Crash in igdrclneo64.dll@0x30819
FredMcD
  • Top 10 Contributor
4250 izisombululo 59440 izimpendulo
Kuphostiwe

Some have had problems with Fingerprint Sensor Software. As a test, disable it.

Some have had problems with Fingerprint Sensor Software. As a test, disable it.

Umnikazi wombuzo

FredMcD said

Some have had problems with Fingerprint Sensor Software. As a test, disable it.

well its not a laptop so i dont have this feature, i think its a bug of amd driver

''FredMcD [[#answer-1116605|said]]'' <blockquote> Some have had problems with Fingerprint Sensor Software. As a test, disable it. </blockquote> well its not a laptop so i dont have this feature, i think its a bug of amd driver
PavelkoT 4 izisombululo 96 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

danielpiro what about go to previous driver version and wait for netx update?

'''danielpiro''' what about go to previous driver version and wait for netx update?

Okulungisiwe ngu PavelkoT

Impendulo Ewusizo

i managed to solve that by wipe out the intel drivers

tnx for all the help

i managed to solve that by wipe out the intel drivers tnx for all the help
FredMcD
  • Top 10 Contributor
4250 izisombululo 59440 izimpendulo
Kuphostiwe

Good work.

Good work.
PavelkoT 4 izisombululo 96 izimpendulo
Kuphostiwe

danielpiro said

i managed to solve that by wipe out the intel drivers tnx for all the help

In addition, report this issue in support of AMD and Intel. It is possible that you will help someone in the future.

''danielpiro [[#answer-1116859|said]]'' <blockquote> i managed to solve that by wipe out the intel drivers tnx for all the help </blockquote> In addition, report this issue in support of AMD and Intel. It is possible that you will help someone in the future.
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

It will be fixed in Mozilla Nightly Firefox 59, but may be a regression of another bug. I am asking in it if there might be another bug, it looks like the graphics card version was disabled in Firefox.

Can you confirm if it still crashes in Firefox Nightly?

It will be fixed in Mozilla Nightly Firefox 59, but may be a regression of another bug. I am asking in it if there might be another bug, it looks like the graphics card version was disabled in Firefox. Can you confirm if it still crashes in Firefox Nightly? <?https://bugzilla.mozilla.org/show_bug.cgi?id=1406230?>
FredMcD
  • Top 10 Contributor
4250 izisombululo 59440 izimpendulo
Kuphostiwe

Just In Case; Beta, Developer, Nightly https://www.mozilla.org/en-US/firefox/channel/desktop/

Just In Case; Beta, Developer, Nightly https://www.mozilla.org/en-US/firefox/channel/desktop/