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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After last big Windows update yesterday, Firefox keeps crashing, how do I solve this, thank you?

  • 6 uphendule
  • 2 zinale nkinga
  • 904 views
  • Igcine ukuphendulwa ngu FredMcD

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As to question, yesterday Windows did a hughe update and after that firefox keeps crashing (not so chrome or edge, but i'm convinced firefox user, I don't want to abandon). How may I solve that issue? Thanks for every piece of advice and help.

Isisombululo esikhethiwe

What's your computer system and Firefox version?

When is Firefox crashing? At startuo, after a short time, a long time . . . .

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (6)

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Did you uinstall FF completely and delete the Mozilla folder and then do a clean FF reinstall? Sometimes this will resolve corrupted file issue to make it run better.

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Isisombululo Esikhethiwe

What's your computer system and Firefox version?

When is Firefox crashing? At startuo, after a short time, a long time . . . .

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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Eventually I found that some plug-ins did cause that. I do sincerelly thank you for you help and time.

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Can you tell us what you did to fix the issue? That could help others with the same problem.

Also, flag that response as the solution.

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Hi, I did disable all plugins by starting firefox in sicure mode (is that the right term? my firefox is speking italian...), that means with all plug ins disabled by default. And it was stable again. I did not check yet which plug in is the cause, but will do so. Kind regards

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https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.