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The mathletics site does not seem to work on Mozilla Firefox. Shoudl I use a differetn browser for Mathletics?

Kuphostiwe

When I use the site mathletics, Mozilla crashes. IT used to work OK. Recently when I click on soem tasks, there is a picture of Adobe. Sometimes If I click on it, it continues. But mostly now it just freezes

When I use the site mathletics, Mozilla crashes. IT used to work OK. Recently when I click on soem tasks, there is a picture of Adobe. Sometimes If I click on it, it continues. But mostly now it just freezes

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 28.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

Eminye Imininingwane

the-edmeister
  • Top 25 Contributor
  • Moderator
5419 izisombululo 40418 izimpendulo
Kuphostiwe

First thing to do is to update Adobe Flash. You have an older version Shockwave Flash 28.0 r0 currently installed for Firefox. https://get.adobe.com/flashplayer/

And if that doesn't solve those crashes, work on getting the Crash Report ID's. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

First thing to do is to update Adobe Flash. You have an older version Shockwave Flash 28.0 r0 currently installed for Firefox. https://get.adobe.com/flashplayer/ And if that doesn't solve those crashes, work on getting the Crash Report ID's. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Umnikazi wombuzo

I have updated Adobe Flash to 29.0

My computer still crashes when I try to use the Mathletics website.

I tried to look at a Crash Report IS - it is all mumbo jumbo to me.

I have updated Adobe Flash to 29.0 My computer still crashes when I try to use the Mathletics website. I tried to look at a Crash Report IS - it is all mumbo jumbo to me.
FredMcD
  • Top 10 Contributor
4306 izisombululo 60428 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Umnikazi wombuzo

Unsubmitted Crash Reports Report ID Date Crashed 07ac36b3-d6fa-4aff-aaa1-9166c6cb57dc 02-May-18 8:46 AM 774d914b-3137-4b14-a462-8dd4d47d7c61 24-Mar-18 9:34 AM

and

bp-1d749ac8-b39f-432f-9a48-1d73b0180523 23-May-18 6:53 PM bp-81b8dab1-121c-4e2e-95e3-91a0c0180522 22-May-18 2:38 PM

Unsubmitted Crash Reports Report ID Date Crashed 07ac36b3-d6fa-4aff-aaa1-9166c6cb57dc 02-May-18 8:46 AM 774d914b-3137-4b14-a462-8dd4d47d7c61 24-Mar-18 9:34 AM and bp-1d749ac8-b39f-432f-9a48-1d73b0180523 23-May-18 6:53 PM bp-81b8dab1-121c-4e2e-95e3-91a0c0180522 22-May-18 2:38 PM
FredMcD
  • Top 10 Contributor
4306 izisombululo 60428 izimpendulo
Kuphostiwe

Those first two reports were not submitted to the Mozilla servers.

Product Firefox Release Channel release Version 60.0.1 Build ID 20180516032328 OS Windows 10 OS Version 10.0.17134

bp-1d749ac8-b39f-432f-9a48-1d73b0180523 bp-81b8dab1-121c-4e2e-95e3-91a0c0180522

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 30 related bug reports including; You are not authorized to access bug 1452499


I called for more help.

Those first two reports were not submitted to the Mozilla servers. Product Firefox Release Channel release Version 60.0.1 Build ID 20180516032328 OS Windows 10 OS Version 10.0.17134 bp-1d749ac8-b39f-432f-9a48-1d73b0180523 bp-81b8dab1-121c-4e2e-95e3-91a0c0180522 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 30 related bug reports including; You are not authorized to access bug 1452499 -------------------- I called for more help.

Umnikazi wombuzo

I do not understand the response.

My original question was whether in order to use the Mathletics site, I ned to use a browser other than Firefox.

Firefox also freezes when I try to access this site: https://helpx.adobe.com/flash-player.html

anyone have any ideas on that?

I do not understand the response. My original question was whether in order to use the Mathletics site, I ned to use a browser other than Firefox. Firefox also freezes when I try to access this site: https://helpx.adobe.com/flash-player.html anyone have any ideas on that?
FredMcD
  • Top 10 Contributor
4306 izisombululo 60428 izimpendulo
Kuphostiwe

BrettGWilliams said

When I use the site mathletics, Mozilla crashes

Please provide public link(s) (no password) that we can check out. No Personal Information Please !

''BrettGWilliams [[#question-1218604|said]]'' <blockquote> When I use the site mathletics, Mozilla crashes </blockquote> Please provide public link(s) (no password) that we can check out. '''No Personal Information Please ! '''

Umnikazi wombuzo

https://community.mathletics.com/signin/#/student
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Hi, the issue is that there are some bugs. These have been flagged in the report that we can not help with those as the Developers are dealing with it in a update I would think.

Is there a reason you are going to https://helpx.adobe.com/flash-player.html ? https://support.mozilla.org/en-US/kb/set-adobe-flash-click-play-firefox

Please try this : Find the Dos Command Prompt ( Windows key + X ) and right click and run as Administrator or Powershell and run as Admin and Copy/Paste : DISM /Online /Cleanup-Image /RestoreHealth Reboot after.

Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Please search for Device Manager and make sure that Windows 10 has not replaced your Video Card Drivers with Microsoft's. If it has please download and install your Drivers. (Could have helped with that but no info came with your question)

Please let us know if this solved your issue or if need further assistance.

Hi, the issue is that there are some bugs. These have been flagged in the report that we can not help with those as the Developers are dealing with it in a update I would think. Is there a reason you are going to https://helpx.adobe.com/flash-player.html ? https://support.mozilla.org/en-US/kb/set-adobe-flash-click-play-firefox Please try this : Find the Dos Command Prompt ( Windows key + X ) and right click and run as Administrator or Powershell and run as Admin and Copy/Paste : DISM /Online /Cleanup-Image /RestoreHealth Reboot after. Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser. Please search for Device Manager and make sure that Windows 10 has not replaced your Video Card Drivers with Microsoft's. If it has please download and install your Drivers. (Could have helped with that but no info came with your question) *https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/ Please let us know if this solved your issue or if need further assistance.

Umnikazi wombuzo

This is much too hard. I do not want to damage the rest of my soft ware or computer. And I do not have any expertise to tell what is safe and what is not. Since the only thing I cannot access is Mathletics, I think it is safer to tell my sons teacher that my son should use Mathletics while he is at school.

This is much too hard. I do not want to damage the rest of my soft ware or computer. And I do not have any expertise to tell what is safe and what is not. Since the only thing I cannot access is Mathletics, I think it is safer to tell my sons teacher that my son should use Mathletics while he is at school.
cor-el
  • Top 10 Contributor
  • Moderator
17673 izisombululo 159874 izimpendulo
Kuphostiwe

Try to set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins) to see if that has effect.

Try to set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins) to see if that has effect.

Umnikazi wombuzo

Yes I can change it from "Always Activate" to "Ask to Activate".

Now when I click on a task within Mathletics, an icon appears in the centre of the page which says Run Adobe.

If I click on it, it appears to start loading something but it never finishes what ever it is supposed to be doing.

The person above who suggested that the problem may have arisen because of an update to Microsoft Windows might be correct - since I did have an update to Windows a few days ago and that is when Mathletics stopped working on Firefox.

Yes I can change it from "Always Activate" to "Ask to Activate". Now when I click on a task within Mathletics, an icon appears in the centre of the page which says Run Adobe. If I click on it, it appears to start loading something but it never finishes what ever it is supposed to be doing. The person above who suggested that the problem may have arisen because of an update to Microsoft Windows might be correct - since I did have an update to Windows a few days ago and that is when Mathletics stopped working on Firefox.
WestEnd 60 izisombululo 5387 izimpendulo
Kuphostiwe

This will be hard for anyone whom not registered on that site to see what is happening here.

This will be hard for anyone whom not registered on that site to see what is happening here.