Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

New Install of Firefox 60.0.1esr on 2008R2 wont load any pages, including add-ons page

  • 8 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

more options


I have just completed fresh installations of Mozilla Firefox 60.0.1esr on two different Windows 2008 R2 servers with the same results:

- The installation completes successfully without any errors - Firefox launches and opens the browser tabs without any errors - The browser tabs do not load any content even when 'known good' URLs are entered into the navigation bar - The same 'known good' URLs open and successfully load content when IE is used from the same computers - "Try Safe mode" and "Refresh Firefox" from the "about:support" page do not have any affect

Please help Thanks ____________________________________________________________________________________________________________________________

Application Basics

Name: Firefox Version: 60.0.1 Build ID: 20180516032417 Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 2/4 Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Firefox Features

Name: Activity Stream Version: 2018.04.20.1103-b3b95672 ID:

Name: Application Update Service Helper Version: 2.0 ID:

Name: Firefox Screenshots Version: 30.1.0 ID:

Name: Follow-on Search Telemetry Version: 0.9.6 ID:

Name: Form Autofill Version: 1.0 ID:

Name: Photon onboarding Version: 1.0 ID:

Name: Pocket Version: 1.0.5 ID:

Name: Web Compat Version: 1.1 ID:


Security Software





Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: Blocked for your graphics card because of unresolved driver issues. Off Main Thread Painting Enabled: true DirectWrite: true (6.2.9200.22164) GPU #1 Active: Yes Description: VMware SVGA 3D Vendor ID: 0x15ad Device ID: 0x0405 Driver Version: Driver Date: 12-13-2016 Drivers: vm3dum64 vm3dum64_10 vm3dum vm3dum_10 Subsys ID: 040515ad RAM: 8

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log D3D11_COMPOSITING: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled


Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 44100 Output Devices Name: Group Remote Audio: Input Devices Name: Group

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20180516032417 browser.startup.homepage_override.buildID: 20180516032417 browser.startup.homepage_override.mstone: 60.0.1 browser.urlbar.placeholderName: Google browser.urlbar.timesBeforeHidingSuggestionsHint: 3 extensions.lastAppVersion: 60.0.1 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 60.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0405 gfx.crash-guard.d3d11layers.driverVersion: gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1526926795 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20180516032417 media.gmp-manager.lastCheck: 1526926794 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1526926796 media.gmp-widevinecdm.version: 1 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1526927109 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.pending: [] privacy.sanitize.timeSpan: 0 security.sandbox.content.tempDirSuffix: {92406d33-e9ed-44ae-bbcc-7053e5e73838} services.sync.declinedEngines: storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1526927109

All Replies (8)

more options

Let's start with;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network.

[56+] Type about:preferences#general<enter> in the address bar. Look for Network. +++++++++++++++++++++ Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet {web link}

more options

Thank you for your quick and detailed reply Fred.

When I "Type about:preferences#general<enter> in the address bar", I get the same symptom where the page simply will not load. The Windows firewall is currently disabled and the symptom remains unchanged

more options

Let’s do a full clean re-install;

Download Firefox; Extended Support Release {web link} ESR Notes System Requirements

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

Thanks again Fred,

I removed the Mozilla and Firefox program folders and I removed all of the Mozilla and Firefox registry entries before rebooting and doing a full clean re-install but the symptoms remained the same as before.

When I used "msconfig" to reboot the 2008 R2 server in "Diagnostic Startup (Load basic devices and services only)" Firefox began to work properly and pages were loading correctly.

Do you have any idea why this might be happening. The 2008 R2 maching is a virtual server on VMware.

Thanks gain for all of you assistance.

more options

That sounds like one of your other programs is causing the issue. As a test, disable your protection programs.

more options

Hi Fred,

I removed our security software and tried again with the same results. I then decided to step through disabling the startup services using "msconfig" to find out which one was causing the problem.

I have discovered that when the "Application Host Helper Service" is enabled, Firefox cannot load any pages but when that same service is disabled, Firefox works perfectly.

Any ideas on how to resolve this?

Thanks again for helping me.

more options

Hey Fred,

Strike previous, it does not appear that the "Application Host Helper Service" has anything to do with the issue. It looks like the issue only happens when I connect to the 2008 R2 machine using RDP to launch Firefox but when I connect using the VMware console it works perfectly.

Sorry for any confusion.

more options

As long as you know what the problem is. Do you still need help?