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accessing hostmonster.com gets a cert error which seems to be bad ca in settings how delete ca wo locking it out

Kuphostiwe

I try to log into hostmonster.com as I have hosting there and I get the 'Secure Connection Failed' error indicating timeout. Sometimes try again works in which case I get the OLD version of the CPanel page, mostly it doesn't. I called them and the best we can figure is that there is an old certificate in my settings (I have been using Firefox for a long time), but looking at certs to delete them indicates delete also sets distrust and future certs from the same CA won't be accepted and I don't want that. So how do I clean this up?

I try to log into hostmonster.com as I have hosting there and I get the 'Secure Connection Failed' error indicating timeout. Sometimes try again works in which case I get the OLD version of the CPanel page, mostly it doesn't. I called them and the best we can figure is that there is an old certificate in my settings (I have been using Firefox for a long time), but looking at certs to delete them indicates delete also sets distrust and future certs from the same CA won't be accepted and I don't want that. So how do I clean this up?

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 29.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

Eminye Imininingwane

jscher2000
  • Top 10 Contributor
8577 izisombululo 70121 izimpendulo
Kuphostiwe

I'm guessing the domain of the control panel is different from

www.hostmonster.com

otherwise you wouldn't have this problem.

I think you should try deleting the old server certificate if you find it. There is a way to delete all saved certificates at once if deleting a single one makes it worse. (See the "Corrupted certificate store" section of this article: What do the security warning codes mean? -- note that there might also be an older cert8.db file that you would want to rename or remove when you rename or remove cert9.db)

I'm guessing the domain of the control panel is different from [https://www.hostmonster.com/ www.hostmonster.com] otherwise you wouldn't have this problem. I think you should try deleting the old server certificate if you find it. There is a way to delete all saved certificates at once if deleting a single one makes it worse. (See the "Corrupted certificate store" section of this article: [[What does "Your connection is not secure" mean?]] -- note that there might also be an older cert8.db file that you would want to rename or remove when you rename or remove cert9.db)