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Regular unpredictable crashing despite multiple reinstalls

Kuphostiwe

Hello dears.

Starting around April 20th, I've been receiving up to eight crashes per day of Firefox. I have uninstalled and reinstalled Firefox at least four times, including downgrading the browser to an older version and 100% wiping ALL Firefox-related data. I do a large amount of web development work using Firefox and often have upwards of eight or nine tabs active showing different web pages or different user interfaces to aid in this work, and when Firefox crashes reloading them all takes up to ten minutes (including time to re-find and re-write what I was working on in the first place).

I am using Lubuntu 17.10 with KDE Plasma installed as the desktop environment. Currently, I am on Firefox 58.0.2, however when the crashing started I was using 59.0.2.

The crash reports which I read regularly cite libc-2.26.so, and from hovering over the red bar under it I get "missing symbol" suggesting that the file is missing, but I have verified the file exists several times in various locations across my system. My frustration with this problem keeps growing each time it crashes because at this point I'm fairly certain I've done everything I can to fix this (except asking other people here for assistance).

Here are the five most recent crash reports:

bp-2aca1316-4fb4-413a-b503-4efa40180430  
bp-c7025ada-8359-47fe-9acf-1defb0180430
bp-b3121ac1-d7a9-4ae4-9546-6865d0180430
bp-70d032ed-a1ce-4568-884d-947960180429
bp-570c3ce6-4332-4782-a9a3-53c6e0180428

They all point to the same file, though the way it gets there seems to differ.

If anyone has any recommendations or thoughts on why this is happening and what is causing it, I would be very happy to hear them. This crashing has been causing me an unreasonable amount of stress.

If you need more information about my system other than what has been provided, please ask.

Thank you. ~Xyr

Hello dears. Starting around April 20th, I've been receiving up to eight crashes per day of Firefox. I have uninstalled and reinstalled Firefox at least four times, including downgrading the browser to an older version and 100% wiping ALL Firefox-related data. I do a large amount of web development work using Firefox and often have upwards of eight or nine tabs active showing different web pages or different user interfaces to aid in this work, and when Firefox crashes reloading them all takes up to ten minutes (including time to re-find and re-write what I was working on in the first place). I am using Lubuntu 17.10 with KDE Plasma installed as the desktop environment. Currently, I am on Firefox 58.0.2, however when the crashing started I was using 59.0.2. The crash reports which I read regularly cite libc-2.26.so, and from hovering over the red bar under it I get "missing symbol" suggesting that the file is missing, but I have verified the file exists several times in various locations across my system. My frustration with this problem keeps growing each time it crashes because at this point I'm fairly certain I've done everything I can to fix this (except asking other people here for assistance). Here are the five most recent crash reports: <pre>bp-2aca1316-4fb4-413a-b503-4efa40180430 bp-c7025ada-8359-47fe-9acf-1defb0180430 bp-b3121ac1-d7a9-4ae4-9546-6865d0180430 bp-70d032ed-a1ce-4568-884d-947960180429 bp-570c3ce6-4332-4782-a9a3-53c6e0180428 </pre> They all point to the same file, though the way it gets there seems to differ. If anyone has any recommendations or thoughts on why this is happening and what is causing it, I would be very happy to hear them. This crashing has been causing me an unreasonable amount of stress. If you need more information about my system other than what has been provided, please ask. Thank you. ~Xyr

Okulungisiwe ngu cor-el

Eminye Imininingwane Yohlelo

Isisebenziso

  • Firefox 58.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (X11; Linux x86_64; rv:58.0) Gecko/20100101 Firefox/58.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/58.0.2/Linux/en-US/

Izandiso

  • ADB Helper 0.12.0 (adbhelper@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: nouveau -- NVCE
  • adapterDeviceID: NVCE
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: nouveau
  • crashGuards: []
  • driverDate:
  • driverVersion: 3.0 Mesa 17.2.8
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  • offMainThreadPaintEnabled: False
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GL_MESA_texture_signed_rgba GL_NV_texture_barrier GL_ARB_get_program_binary GL_ARB_robustness GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_precision GL_ARB_texture_compression_bptc GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_NV_vdpau_interop GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ARB_base_instance GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_internalformat_query GL_ARB_map_buffer_alignment GL_ARB_shader_atomic_counters GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_texture_storage GL_ARB_transform_feedback_instanced GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_transform_feedback GL_AMD_shader_trinary_minmax GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_clear_buffer_object GL_ARB_compute_shader GL_ARB_copy_image GL_ARB_explicit_uniform_location GL_ARB_framebuffer_no_attachments GL_ARB_invalidate_subdata GL_ARB_program_interface_query GL_ARB_robust_buffer_access_behavior GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_stencil_texturing GL_ARB_texture_query_levels GL_ARB_texture_storage_multisample GL_ARB_texture_view GL_ARB_vertex_attrib_binding GL_KHR_debug GL_KHR_robustness GL_ARB_buffer_storage GL_ARB_clear_texture GL_ARB_compute_variable_group_size GL_ARB_internalformat_query2 GL_ARB_multi_bind GL_ARB_query_buffer_object GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_stencil8 GL_ARB_vertex_type_10f_11f_11f_rev GL_EXT_shader_integer_mix GL_ARB_clip_control GL_ARB_conditional_render_inverted GL_ARB_cull_distance GL_ARB_derivative_control GL_ARB_get_texture_sub_image GL_ARB_pipeline_statistics_query GL_ARB_shader_texture_image_samples GL_ARB_texture_barrier GL_EXT_polygon_offset_clamp GL_KHR_context_flush_control GL_KHR_robust_buffer_access_behavior GL_ARB_shader_atomic_counter_ops GL_ARB_shader_clock GL_KHR_no_error GL_EXT_window_rectangles GL_MESA_shader_integer_functions
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: nouveau -- NVCE
  • webgl1Version: 3.0 Mesa 17.2.8
  • webgl1WSIInfo: GLX 1.4 GLX_VENDOR(client): Mesa Project and SGI GLX_VENDOR(server): SGI Extensions: GLX_ARB_create_context GLX_ARB_create_context_profile GLX_ARB_fbconfig_float GLX_ARB_framebuffer_sRGB GLX_ARB_get_proc_address GLX_ARB_multisample GLX_EXT_import_context GLX_EXT_visual_info GLX_EXT_visual_rating GLX_EXT_fbconfig_packed_float GLX_EXT_framebuffer_sRGB GLX_EXT_create_context_es2_profile GLX_EXT_create_context_es_profile GLX_MESA_copy_sub_buffer GLX_MESA_multithread_makecurrent GLX_MESA_query_renderer GLX_MESA_swap_control GLX_OML_swap_method GLX_OML_sync_control GLX_SGI_make_current_read GLX_SGI_swap_control GLX_SGI_video_sync GLX_SGIS_multisample GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGIX_visual_select_group GLX_EXT_texture_from_pixmap GLX_INTEL_swap_event
  • webgl2DriverExtensions: GL_AMD_conservative_depth GL_AMD_draw_buffers_blend GL_AMD_performance_monitor GL_AMD_shader_trinary_minmax GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map_array GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ATI_blend_equation_separate GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_blend_equation_separate GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_pixel_buffer_object GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_shader_integer_mix GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_EXT_window_rectangles GL_IBM_multimode_draw_arrays GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_MESA_pack_invert GL_MESA_shader_integer_functions GL_MESA_texture_signed_rgba GL_NV_conditional_render GL_NV_depth_clamp GL_NV_packed_depth_stencil GL_NV_texture_barrier GL_NV_vdpau_interop GL_OES_EGL_image GL_S3_s3tc
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
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  • Umsebenzisi JS: Cha
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Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Video Card Driver Errors : blocked, u'unavailable, disabled

HW_COMPOSITING', u'log': [{u'status': u'blocked', u'message': u'Acceleration blocked by platform', u'type': u'default'}]}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'name': u'OPENGL_COMPOSITING', u'log': [{u'status': u'unavailable', Off Main Thread Painting', u'name': u'OMTP', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}]}]} offMainThreadPaintEnabled: False

Suggest update or reinstall your drivers.

Please let us know if this solved your issue or if need further assistance.

Video Card Driver Errors : blocked, u'unavailable, disabled HW_COMPOSITING', u'log': [{u'status': u'blocked', u'message': u'Acceleration blocked by platform', u'type': u'default'}]}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'name': u'OPENGL_COMPOSITING', u'log': [{u'status': u'unavailable', Off Main Thread Painting', u'name': u'OMTP', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}]}]} offMainThreadPaintEnabled: False Suggest update or reinstall your drivers. Please let us know if this solved your issue or if need further assistance.

Umnikazi wombuzo

Pkshadow said

Suggest update or reinstall your drivers. Please let us know if this solved your issue or if need further assistance.

I did this, and the issue still persists. Latest crash report:

https://crash-stats.mozilla.com/report/index/b4bfcc09-2cdd-41a7-92fd-42f460180501

''Pkshadow [[#answer-1106702|said]]'' <blockquote> Suggest update or reinstall your drivers. Please let us know if this solved your issue or if need further assistance. </blockquote> I did this, and the issue still persists. Latest crash report: https://crash-stats.mozilla.com/report/index/b4bfcc09-2cdd-41a7-92fd-42f460180501
cor-el
  • Top 10 Contributor
  • Moderator
17536 izisombululo 158573 izimpendulo
Kuphostiwe

I notice that you have content processes enabled.

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

I notice that you have content processes enabled. *https://support.mozilla.org/en-US/kb/performance-settings You can create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Umnikazi wombuzo

cor-el said

I notice that you have content processes enabled. You can create a new profile to test if your current profile is causing the problem. See "Creating a profile": If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

This solution had no influence on the problem. Firefox crashed after some time with the same type of error. See crash report: https://crash-stats.mozilla.com/report/index/484f8fe5-37fd-4de8-8e26-751c10180502

I would like to note that I did come across some more information though. I had started Firefox using the terminal command "firefox -P" as suggested, and as I started Firefox this way I got some console output up until the crash. This is the output for the entire time I was using Firefox since running the terminal command: \#\#\#!!! [Parent][MessageChannel] Error: (msgtype=0x150084,name=PBrowser::Msg_Destroy) Closed channel: cannot send/recv


\#\#\#!!! [Child][MessageChannel] Error: (msgtype=0x150001,name=PBrowser::Msg_AsyncMessage) Closed channel: cannot send/recv


(/opt/firefox/firefox:4402): dconf-WARNING **: Unable to open /var/lib/flatpak/exports/share/dconf/profile/user: Permission denied ExceptionHandler::GenerateDump cloned child 5613 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... [Child 4555, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builds/worker/workspace/build/src/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 353 [Child 4402, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builds/worker/workspace/build/src/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 353 Bus error (core dumped) user@host:~$ Failed to open curl lib from binary, use libcurl.so instead
Note: There are no backslashes before the hashtags, I had to add them because this support forum decides they're a numbered list if I don't.


Whether it is of relevance or not us known, however I've noticed there is a pattern to the crashes. They occur when an an event occurs which involves opening a new window (such as htaccess authentication dialogues, new browsing windows, dev tools), or when changing tab in the developer tools. I've yet to observe any other patterns except those two.

''cor-el [[#answer-1107149|said]]'' <blockquote> I notice that you have content processes enabled. *https://support.mozilla.org/en-US/kb/performance-settings You can create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox </blockquote> This solution had no influence on the problem. Firefox crashed after some time with the same type of error. See crash report: https://crash-stats.mozilla.com/report/index/484f8fe5-37fd-4de8-8e26-751c10180502 I would like to note that I did come across some more information though. I had started Firefox using the terminal command "firefox -P" as suggested, and as I started Firefox this way I got some console output up until the crash. This is the output for the entire time I was using Firefox since running the terminal command: <code> \#\#\#!!! [Parent][MessageChannel] Error: (msgtype=0x150084,name=PBrowser::Msg_Destroy) Closed channel: cannot send/recv \#\#\#!!! [Child][MessageChannel] Error: (msgtype=0x150001,name=PBrowser::Msg_AsyncMessage) Closed channel: cannot send/recv (/opt/firefox/firefox:4402): dconf-WARNING **: Unable to open /var/lib/flatpak/exports/share/dconf/profile/user: Permission denied ExceptionHandler::GenerateDump cloned child 5613 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... [Child 4555, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builds/worker/workspace/build/src/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 353 [Child 4402, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builds/worker/workspace/build/src/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 353 Bus error (core dumped) user@host:~$ Failed to open curl lib from binary, use libcurl.so instead </code> Note: There are no backslashes before the hashtags, I had to add them because this support forum decides they're a numbered list if I don't. Whether it is of relevance or not us known, however I've noticed there is a pattern to the crashes. They occur when an an event occurs which involves opening a new window (such as htaccess authentication dialogues, new browsing windows, dev tools), or when changing tab in the developer tools. I've yet to observe any other patterns except those two.

Okulungisiwe ngu Xyrhen

Umnikazi wombuzo

This is still a regular problem and I have yet to find a solution.

Latest crash: https://crash-stats.mozilla.com/report/index/c9ba07bc-5f94-461f-b479-25b310180505

This is still a regular problem and I have yet to find a solution. Latest crash: https://crash-stats.mozilla.com/report/index/c9ba07bc-5f94-461f-b479-25b310180505

Okulungisiwe ngu Xyrhen

Umnikazi wombuzo

Due to the lack of support (and Mozilla's evident lack of interest in fixing this problem) I'm not going to pursue or push for answers.

I reinstalled my operating system (to fix a problem which arose when trying to fix this problem). As such, this is no longer an issue and does not need to be bothered with.

My levels of satisfaction regarding my search for a less time-consuming fix are not very high. Thankfully the OS reinstall has fixed this, though I shouldn't have needed to do this at all.

Due to the lack of support (and Mozilla's evident lack of interest in fixing this problem) I'm not going to pursue or push for answers. I reinstalled my operating system (to fix a problem which arose when trying to fix this problem). As such, this is no longer an issue and does not need to be bothered with. My levels of satisfaction regarding my search for a less time-consuming fix are not very high. Thankfully the OS reinstall has fixed this, though I shouldn't have needed to do this at all.
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Hi, well it seems you had several answers with in the same day. As well ad not worked through other things could have tried. But since your brought on issue that needed a reinstall I guess it was best then. Sorry us Firefox Volunteer Support could not help you as fast as you wished. Since site was down most of last night being worked on there was no way to answer you further. As well Volunteer Support Contributors are from all over the world so it is not like we have to do this but is on our own time. Glad you fixed your issue.

Hi, well it seems you had several answers with in the same day. As well ad not worked through other things could have tried. But since your brought on issue that needed a reinstall I guess it was best then. Sorry us Firefox Volunteer Support could not help you as fast as you wished. Since site was down most of last night being worked on there was no way to answer you further. As well Volunteer Support Contributors are from all over the world so it is not like we have to do this but is on our own time. Glad you fixed your issue.