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Pop-up in Mozilla with Critical warning and phone number... fraud?

Kuphostiwe

A pop-up from Mozilla said 'Mozilla Firefox Critical Error!' with a phone number to call (message said to call Microsoft support). I called the phone number, believed the representative, gave him remote access to my computer (over 1 hr.). Was told the were hacker files in my system and they installed new virus protection and disabled the virus protection I had on my system. Found out this is a ploy hackers use to steal info. Does Mozilla activate a pop-up warning as mentioned above? ... or have I been scammed?

A pop-up from Mozilla said 'Mozilla Firefox Critical Error!' with a phone number to call (message said to call Microsoft support). I called the phone number, believed the representative, gave him remote access to my computer (over 1 hr.). Was told the were hacker files in my system and they installed new virus protection and disabled the virus protection I had on my system. Found out this is a ploy hackers use to steal info. Does Mozilla activate a pop-up warning as mentioned above? ... or have I been scammed?

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 25.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4229 izisombululo 59020 izimpendulo
Kuphostiwe

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

. '''Whenever you get a message / popup like that;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> <u>'''OR ANY PHONE NUMBERS ! !'''</u> Such messages are only '''Spam''' that could lead you to '''Fake Support.''' Not only can they damage or hack your system, they charge you to do so. You can report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery''' '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link}
James
  • Moderator
1594 izisombululo 11232 izimpendulo
Kuphostiwe

No Mozilla has nothing to do with it as this sort of Scam as variations of this has been around for years in attacking various web browsers by way of malvertising ads.

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

No Mozilla has nothing to do with it as this sort of Scam as variations of this has been around for years in attacking various web browsers by way of malvertising ads. https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams
wtfdsp 0 izisombululo 3 izimpendulo
Kuphostiwe

I AM TIRED OF ANYTHING CELEBRITY I HAVE TRIED TO STOP IT BUT THE FOOLS AT YAHOO THINKS EVERYONE CARES WHAT THESE FOOLS DO HOW DO I STOP ANYTHING ABOUT THIS?!!

I AM TIRED OF ANYTHING CELEBRITY I HAVE TRIED TO STOP IT BUT THE FOOLS AT YAHOO THINKS EVERYONE CARES WHAT THESE FOOLS DO HOW DO I STOP ANYTHING ABOUT THIS?!!
jscher2000
  • Top 10 Contributor
8638 izisombululo 70670 izimpendulo
Kuphostiwe

Hi wtfdsp, you can start a new question about Yahoo using the "Get Community Support" link at the top of each page on this site. That is the new wording for "Ask a Question."

Hi wtfdsp, you can start a new question about Yahoo using the "Get Community Support" link at the top of each page on this site. That is the new wording for "Ask a Question."