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Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I did not receive a password reset at my E-mail address.

Kuphostiwe

Please send me a password reset to the E-mail address given. I followed your instructions to do this. What's wrong?

David

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Please send me a password reset to the E-mail address given. I followed your instructions to do this. What's wrong? David ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Okulungisiwe ngu Chris Ilias

FredMcD
  • Top 10 Contributor
4308 izisombululo 60504 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.


I called an administrator. Please wait

'''Never''' post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information. Please remove that information from your post. -------------------- I called an administrator. Please wait
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Hi David and FredMcD, I understand that the password reset email for your account never arrived in your inbox, I am happy to help.

I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take: You are not receiving a password reset email

  1. Please check your spam filters or your spam folder.
  2. Please try to access your email from the webmail client, not your email software.
  3. Are you having any trouble receiving mail from accounts@firefox.com ?

Can you tell me if there are any error messages that show up after you click on the reset password request in the Firefox Sync menu?

Once you reset the password, all previously synced data cannot be decrypted. So in the meantime, I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.

Hi David and FredMcD, I understand that the password reset email for your account never arrived in your inbox, I am happy to help. I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take: '''You are not receiving a password reset email''' #Please check your spam filters or your spam folder. #Please try to access your email from the webmail client, not your email software. #Are you having any trouble receiving mail from accounts@firefox.com ? Can you tell me if there are any error messages that show up after you click on the reset password request in the Firefox Sync menu? Once you reset the password, all previously synced data cannot be decrypted. So in the meantime, I would recommend making a [[Back up and restore information in Firefox profiles|backup]] of your local profile first and then creating a new Firefox account. '''If there is still a problem''', please feel free to reply to this thread and we can help you the best that we can.