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Some fonts/headings in webpages print doubled/strange

Kuphostiwe

Printer tech here, I was troubleshooting a Sharp printer and ran into a strange issue when printing from Firefox. Client has a MAC - OS 10.13 I'm sorry I don't know offhand what version of FF it was but I can tell you that I was told "this is the latest version" when I attempted to update it.

It prints some fonts (webpage headings only perhaps) in a double print/font that makes it appear a bit garbled and unattractive. I'm quite certain it is not a printer issue because the same page prints fine from Chrome and iexplore. This forum will not adequately upload my sample images so I have posted them here: Firefox erroneous printing: https://i.imgur.com/KZ2kTTw.jpg (captain obvious put the bad print in red blocks for you) Chrome printing: https://i.imgur.com/PYuGH6a.jpg iexplore printing: https://i.imgur.com/qzBDXHE.jpg (BTW support folks I uploaded all three images to imgur, thought through, typed and posted this message before the first image was able to upload here...You may wanna take a look at that)

My client showed me several webpages he was having problems with, my samples are all the same page which is http://siica.sharpusa.com/product-downloads

What I have tried: All suggestions listed at https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox, including -Changing the default font -Resetting the Firefox printer settings -Resetting ALL Firefox printer settings (removed any lines containing "_print" in the the prefs.js file)


Any suggestions or assistance is greatly appreciated!

Printer tech here, I was troubleshooting a Sharp printer and ran into a strange issue when printing from Firefox. Client has a MAC - OS 10.13 I'm sorry I don't know offhand what version of FF it was but I can tell you that I was told "this is the latest version" when I attempted to update it. It prints some fonts (webpage headings only perhaps) in a double print/font that makes it appear a bit garbled and unattractive. I'm quite certain it is not a printer issue because the same page prints fine from Chrome and iexplore. This forum will not adequately upload my sample images so I have posted them here: Firefox erroneous printing: https://i.imgur.com/KZ2kTTw.jpg (captain obvious put the bad print in red blocks for you) Chrome printing: https://i.imgur.com/PYuGH6a.jpg iexplore printing: https://i.imgur.com/qzBDXHE.jpg (BTW support folks I uploaded all three images to imgur, thought through, typed and posted this message before the first image was able to upload here...You may wanna take a look at that) My client showed me several webpages he was having problems with, my samples are all the same page which is http://siica.sharpusa.com/product-downloads What I have tried: All suggestions listed at https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox, including -Changing the default font -Resetting the Firefox printer settings -Resetting ALL Firefox printer settings (removed any lines containing "_print" in the the prefs.js file) Any suggestions or assistance is greatly appreciated!

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

Eminye Imininingwane

Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Hi, try this please :

Then can try : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

and last but not least : REFRESH INSTRUCTIONS Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Hi, try this please : *http://kb.mozillazine.org/Problems_printing_web_pages Then can try : SAFE MODE *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled (about:addons) *default theme is used (no persona) *userChrome.css and userContent.css are ignored (chrome folder) *default toolbar layout is used (file: localstore-safe.rdf) *Javascript JIT compilers are disabled (prefs: javascript.options.*jit) *hardware acceleration is disabled (Options > Advanced > General) *plugins are not affected *preferences are not affected TEST'''''''''is issue still there ? and last but not least : REFRESH INSTRUCTIONS Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST. *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.