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Entry of password characters seems to work but login deemd incorrect, IE11 works fine eg Capita pension and Bank of Ireland sites- always.

Kuphostiwe

Two sites: UK Teachers Pension (Capita) and Bank Of Ireland (other sites fine), ask for entry of particular characters from password/PIN (eg 3rd, 5th, 7th) into boxes on log-in page. Entry seems to go fine but on submission: 'incorrect...try again...2 tries remaining'. Using IE11 works fine.

Bank of Ireland was getting reports of this last year but the issue persists, the pension site was ok last year but not now.

Win 7-32 bit, with up to date FF does this as does win 7-64 bit machine with FF 52.6.0 ESR.

uMatrix is installed but disabling filtering makes no difference: FF fails with these sites IE11 works. Has FF deprecated something (Java?) that some sites still use?

Two sites: UK Teachers Pension (Capita) and Bank Of Ireland (other sites fine), ask for entry of particular characters from password/PIN (eg 3rd, 5th, 7th) into boxes on log-in page. Entry seems to go fine but on submission: 'incorrect...try again...2 tries remaining'. Using IE11 works fine. Bank of Ireland was getting reports of this last year but the issue persists, the pension site was ok last year but not now. Win 7-32 bit, with up to date FF does this as does win 7-64 bit machine with FF 52.6.0 ESR. uMatrix is installed but disabling filtering makes no difference: FF fails with these sites IE11 works. Has FF deprecated something (Java?) that some sites still use?

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.161.2 for Mozilla browsers
  • Nitro PDF plugin for Firefox and Chrome
  • VLC media player Web Plugin

Isisebenziso

  • Firefox 52.6.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/52.6.0/WINNT/en-GB/

Izandiso

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • DuckDuckGo Plus 1.1.26 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • JavaScript Toggle On and Off 0.2.2 ({479f0278-2c34-4365-b9f0-1d328d0f0a40})
  • Media Converter and Muxer 0.2.5 (jid1-kps5PrGBNtzSLQ@jetpack)
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • uMatrix 1.0.0 (uMatrix@raymondhill.net)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • YouTube ALL HTML5 3.2.0 (jid1-qj0w91o64N7Eeg@jetpack)
  • YouTube Video and Audio Downloader 0.5.9 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce GTX 1050
  • adapterDescription2:
  • adapterDeviceID: 0x1c81
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 245419da
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 2-23-2017
  • driverDate2:
  • driverVersion: 21.21.13.7878
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'ApzWheelInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1050 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1050 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4255 izisombululo 59589 izimpendulo
Kuphostiwe

Separate Issue; Your System Details shows;

Installed Plug-ins

YouTube ALL HTML5

This is no longer needed as YouTube now uses only the HTML5 player.


twartrot said

Two sites: . . . ask for entry of particular characters from password/PIN (eg 3rd, 5th, 7th) into boxes on log-in page

Are you entering this data, or is the Password Manager sending the wrong information? Firefox sends the user and password information. It can not just send this character or that.

Separate Issue; Your System Details shows; Installed Plug-ins YouTube ALL HTML5 This is no longer needed as YouTube now uses only the HTML5 player. ------------- ''twartrot [[#question-1213656|said]]'' <blockquote> Two sites: . . . ask for entry of particular characters from password/PIN (eg 3rd, 5th, 7th) into boxes on log-in page </blockquote> Are you entering this data, or is the Password Manager sending the wrong information? Firefox sends the user and password information. It can not just send this character or that.
FredMcD
  • Top 10 Contributor
4255 izisombululo 59589 izimpendulo
Kuphostiwe

Question: Does it always ask for the same characters? If so, a form filling add-on may be best here.

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for what you want.

Question: Does it always ask for the same characters? If so, a form filling add-on may be best here. Go to the [https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page] {web Link} (There’s a lot of good stuff here) and search for what you want.

Umnikazi wombuzo

Hi Fred Thanks for your replies.

No. The idea is to as for entry of random characters each time eg for a 6 digit pin: six boxes numbered 1-6, boxes 2,4,6 (say) filled with a star leaving boxes 1,3,5 to be filled with the first,third etc digits of the pin.

There is a cursor in the first box and as each is filled the cursor jumps to the next. Same for characters from password. This works with IE11.

A similar system at Nationwide asks for say first, second etc digits from drop down lists. This works with IE and FF.

The pension site used to work with FF, now doesn't. The other never did, first try June 2017. Have never used a password manager.

Hi Fred Thanks for your replies. No. The idea is to as for entry of random characters each time eg for a 6 digit pin: six boxes numbered 1-6, boxes 2,4,6 (say) filled with a star leaving boxes 1,3,5 to be filled with the first,third etc digits of the pin. There is a cursor in the first box and as each is filled the cursor jumps to the next. Same for characters from password. This works with IE11. A similar system at Nationwide asks for say first, second etc digits from drop down lists. This works with IE and FF. The pension site used to work with FF, now doesn't. The other never did, first try June 2017. Have never used a password manager.

Okulungisiwe ngu twartrot

FredMcD
  • Top 10 Contributor
4255 izisombululo 59589 izimpendulo
Kuphostiwe

I called for more help.

I called for more help.
cor-el
  • Top 10 Contributor
  • Moderator
17528 izisombululo 158478 izimpendulo
Kuphostiwe

Note that current ESR is 52.7.3.

Did you try to check in the Web Console what data Firefox is sending to the server?

Note that current ESR is 52.7.3. *https://www.mozilla.org/en-US/firefox/52.7.3/releasenotes/ Did you try to check in the Web Console what data Firefox is sending to the server? *https://developer.mozilla.org/en/Tools/Web_Console *https://developer.mozilla.org/en/Tools/Network_Monitor