Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How do I get my bookmarks back? They disappeared yesterday and I've followed all help topics in vain. I can't even install new ones.

  • 24 uphendule
  • 1 inale nkinga
  • 92 views
  • Igcine ukuphendulwa ngu jscher2000

more options

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and iTunes, and I ran my Piriform CCleaner program to clear out temporary files, which I do regularly.

I ended up updating iTunes to make it work, but not before my bookmarks disappeared with the message on my browser: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem."

Worse, Firefox won't allow me to add new bookmarks.

I followed all topics in support and nothing has changed this problem. I've restarted and shut down the computer. I ran a full-system security scan. I even uninstalled and reinstalled Firefox.

Please help!

All Replies (4)

more options

Thanks , I'll try this later tonight. Have an appointment right now. Will advise .

more options

The bookmarks came back using the most recent backup file. I went back and changed the profile to make the old profile the default one and now the world is good again. Thanks for your help...

more options

Hi jscher2000,

I apologize for not replying sooner to this thread for several weeks, but I was dealing with an unexpected death in my family. Yesterday I was able to do the "New Profile Test" as you recommended, and this fixed the problem.

After creating the new profile, I was able to open my bookmarks as an html document after using your page (https://www.jeffersonscher.com/res/bookbackreader.html) and then I manually entered them back in. (I don't know why I couldn't restore them using other means.)

Thank you so very much! It's kind of a relief to have my bookmarks (and my ability to bookmark) back.

One question: Should I delete the original default profile by clicking the "Remove" button?

Thanks again for all your help.

more options

Hi myjumpspace, sorry to hear about your loss, I know it can be very disorienting and time-consuming.

You can delete your old profile at any time, but you might wait a few weeks just to make sure you aren't missing any data that you want to bring over to the new one.

  1. 1
  2. 2