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Browser completely black only on one screen, triggered by maximizing the browser window.

Kuphostiwe

I have only been able to reproduce this on one screen. The screen is connected to a NVIDIA Quadro M1000M, with up to date drivers (v23.21.13.9103). The display that shows the problem is connected via DisplayPort to HDMI. The display not having issues is connected via DVI (using the internal Intel HD Graphics 530).

I can reproduce this in both Firefox and Firefox Developer edition, both fresh installs with no plugins added.

The way to repro is to maximize the browser on the screen with no issue, and witness no issue. Then drag the browser to the other screen and maximize the browser. What I see is intermittent behavior, but happens within the first 3-5 attempts to maximize. Maximizing on the other screen (which is using the internal Intel HD Graphics 530) shows no issue (fixes it again).

You MUST maximize the browser on the 'working screen' first for this to occur.

For example, if I follow these steps exactly, I can reproduce the problem:

1. Start browser

2. Drag browser window to 'working screen' (the never having problems screen)

3. Maximize the window.

4. Drag the window to the 'non-working screen' (meaning the one where everything else is perfectly fine except for firefox)

5. Maximize the window. (It will go completely black.)


6. To undo, drag the browser window back to the working screen, let go.

7. Drag the browser window back to the non-working screen, let go.

8. As long as you do not maximize it, it works fine.


Interestingly enough, I cannot reproduce the problem while running either browsers in safe mode, but as I've said, these are fresh installs with no custom configuration or tools installed.

As you can see in my attached screenshot, this is a screen capture of the browser sitting between both monitors, black on one side and normal on the other. If the browser is not maximized, it works flawlessly on both screens. As soon as you maximize it, it goes black and remains black until you drag it onto the other screen, let go, then drag it back.

Good luck with that! It's pretty crazy.

I have only been able to reproduce this on one screen. The screen is connected to a NVIDIA Quadro M1000M, with up to date drivers (v23.21.13.9103). The display that shows the problem is connected via DisplayPort to HDMI. The display not having issues is connected via DVI (using the internal Intel HD Graphics 530). I can reproduce this in both Firefox and Firefox Developer edition, both fresh installs with no plugins added. The way to repro is to maximize the browser on the screen with no issue, and witness no issue. Then drag the browser to the other screen and maximize the browser. What I see is intermittent behavior, but happens within the first 3-5 attempts to maximize. Maximizing on the other screen (which is using the internal Intel HD Graphics 530) shows no issue (fixes it again). You MUST maximize the browser on the 'working screen' first for this to occur. For example, if I follow these steps exactly, I can reproduce the problem: 1. Start browser 2. Drag browser window to 'working screen' (the never having problems screen) 3. Maximize the window. 4. Drag the window to the 'non-working screen' (meaning the one where everything else is perfectly fine except for firefox) 5. Maximize the window. (It will go completely black.) 6. To undo, drag the browser window back to the working screen, let go. 7. Drag the browser window back to the non-working screen, let go. 8. As long as you do not maximize it, it works fine. Interestingly enough, I cannot reproduce the problem while running either browsers in safe mode, but as I've said, these are fresh installs with no custom configuration or tools installed. As you can see in my attached screenshot, this is a screen capture of the browser sitting between both monitors, black on one side and normal on the other. If the browser is not maximized, it works flawlessly on both screens. As soon as you maximize it, it goes black and remains black until you drag it onto the other screen, let go, then drag it back. Good luck with that! It's pretty crazy.
Ama-screenshot ananyekiwe

Okulungisiwe ngu Brien

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 29.0 r0

Isisebenziso

  • Firefox 60.0b4
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/60.0/WINNT/en-US/

Izandiso

  • Trend Micro Osprey Firefox Extension 2.0.0.1090 ({c2056674-a37f-4b29-9300-2004759d74fe}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA Quadro M1000M
  • adapterDescription2: Intel(R) HD Graphics 530
  • adapterDeviceID: 0x13b1
  • adapterDeviceID2: 0x191b
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_42dc3b67ff22cd78\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_42dc3b67ff22cd78\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_42dc3b67ff22cd78\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_42dc3b67ff22cd78\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_42dc3b67ff22cd78\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_42dc3b67ff22cd78\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_42dc3b67ff22cd78\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_42dc3b67ff22cd78\nvldumd.dll
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterRAM: 2048
  • adapterRAM2: Unknown
  • adapterSubsysID: 06d91028
  • adapterSubsysID2: 06d91028
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.674
  • driverDate: 2-27-2018
  • driverDate2: 10-17-2017
  • driverVersion: 23.21.13.9103
  • driverVersion2: 22.20.16.4836
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Compositing', u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Direct2D', u'name': u'DIRECT2D'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'GPU Process', u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'description': u'WebRender', u'name': u'WEBRENDER'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Off Main Thread Painting', u'name': u'OMTP'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Advanced Layers', u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 0
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M1000M Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001510d) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M1000M Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001510d) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

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Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
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Kuphostiwe

If you have a bug, file a bug report. https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines

If you have a bug, file a bug report. https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines