X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Bookmarks Problem

Kuphostiwe

Hello Mozilla Community

My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't retrieve anything from it after that I installed and opened my account (sign in to sync) on the new Firefox but the bookmarks didn't sync after I sign in and I don't have any HTML backup because I thought It is a sync service my bookmarks should be on this account So I want a way to retrieve them whatever it takes

thanks in advance

Hello Mozilla Community My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't retrieve anything from it after that I installed and opened my account (sign in to sync) on the new Firefox but the bookmarks didn't sync after I sign in and I don't have any HTML backup because I thought It is a sync service my bookmarks should be on this account So I want a way to retrieve them whatever it takes thanks in advance

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.23
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 29.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.3.1.201
  • 5.1.50907.0

Isisebenziso

  • Firefox 45.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/45.0/WINNT/en-US/

Izandiso

  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • IDM integration 6.27.7 (mozilla_cc2@internetdownloadmanager.com)
  • IDM Integration Module 6.30.7 (mozilla_cc3@internetdownloadmanager.com) (Akusebenzi)
  • TAAR Experiment v2 Shield Study 1.0.13 (taarexpv2@shield.mozilla.org) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2: NVIDIA GeForce GT 710M
  • adapterDeviceID: 0x0166
  • adapterDeviceID2: 0x1140
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 1024
  • adapterSubsysID: 124d1043
  • adapterSubsysID2: 223a1043
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.15
  • driverDate: 12-21-2015
  • driverDate2: 8-1-2016
  • driverVersion: 10.18.10.4358
  • driverVersion2: 21.21.13.6909
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Hi, It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

That being said there is no way to recover your information data. Firefox Volunteer Support provides information only. As far as I know you are the only one able to access your data, if it is not there then it is gone.

Please let us know if this solved your issue or if need further assistance.

Hi, It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. That being said there is no way to recover your information data. Firefox Volunteer Support provides information only. As far as I know you are the only one able to access your data, if it is not there then it is gone. Please let us know if this solved your issue or if need further assistance.