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Pop up of video only showing circle trying to load even after trying Help suggestion of disabling Performance Settings

Kuphostiwe

Pop up of attempt to show video does function even the same url works with Chrome.

Pop up of attempt to show video does function even the same url works with Chrome.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 27.0 r0

Isisebenziso

  • Firefox 58.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/58.0.2/WINNT/en-US/

Izandiso

  • Amazon Assistant for Firefox 10.1711.15.1405 (abb@amazon.com)
  • DuckDuckGo Privacy Essentials 2018.3.2 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Norton Identity Safe 5.2.2.17 (idsafe@norton.com)
  • Norton Safe Web 2.6.1.8 (nortonsafeweb@symantec.com)
  • Dragon Web Extension 15.00.000.058 (dgnria2@nuance.com) (Akusebenzi)
  • uBlock Origin 1.15.10 (uBlock0@raymondhill.net) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce GTX 960
  • adapterDescription2:
  • adapterDeviceID: 0x1401
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 2b4d103c
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.15
  • driverDate: 12-18-2017
  • driverDate2:
  • driverVersion: 23.21.13.8873
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 960 Direct3D9Ex vs_3_0 ps_3_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d369) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4269 izisombululo 59845 izimpendulo
Kuphostiwe

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? -------------------- Separate Security Issue: Update your Flash Player '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 29.0.0.113 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Umnikazi wombuzo

Updating Flash Player and activating did not work but starting Firefox in Safe Mode. Apparently something is blocking the video from starting. What might it be? Thank you.

Updating Flash Player and activating did not work but starting Firefox in Safe Mode. Apparently something is blocking the video from starting. What might it be? Thank you.
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Hi there appears to be an issue that only affects users who have turned off cleartype font rendering within their windows settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings it is a bug. Please try above.

Current version is 59.0.2 of Firefox https://support.mozilla.org/en-US/kb/update-firefox-latest-version

See what this says is going on, should have ticks in all. https://www.youtube.com/html5/

Please let us know if this solved your issue or if need further assistance.

Hi there appears to be an issue that only affects users who have turned off cleartype font rendering within their windows settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings it is a bug. Please try above. Current version is 59.0.2 of Firefox https://support.mozilla.org/en-US/kb/update-firefox-latest-version See what this says is going on, should have ticks in all. https://www.youtube.com/html5/ Please let us know if this solved your issue or if need further assistance.

Umnikazi wombuzo

PK, tried your solutions which did not work.

The frustration is that Chrome is able to quickly show the videos.

PK, tried your solutions which did not work. The frustration is that Chrome is able to quickly show the videos.
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

ZorroLumbre said

PK, tried your solutions which did not work. The frustration is that Chrome is able to quickly show the videos.

Hi, oh well one day it will not. Nice to know it plays in Chrome for now. It maybe possibly Norton Safe Web since Firefox worked in Safe Mode for the Pop-Up. Or is possible Firefox SandBox is set to high to run that as that is where video/audio play through. https://wiki.mozilla.org/Security/Sandbox

''ZorroLumbre [[#answer-1090646|said]]'' <blockquote> PK, tried your solutions which did not work. The frustration is that Chrome is able to quickly show the videos. </blockquote> Hi, oh well one day it will not. Nice to know it plays in Chrome for now. It maybe possibly Norton Safe Web since Firefox worked in Safe Mode for the Pop-Up. Or is possible Firefox SandBox is set to high to run that as that is where video/audio play through. https://wiki.mozilla.org/Security/Sandbox