X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

AMP Premiere video keeps buffering but doesn't load/start

Kuphostiwe

Hi,

I'm trying to view a video (preview/sneak peeks) at http://www.hallmarkchannel.com (at the moment specifically this one: http://www.hallmarkchannel.com/when-calls-the-heart/videos/season-5-on-location-when-calls-the-heart). The page loads, the title of video initially loads. After that the layers of the player load and then the black screen says "buffering". Nothing changes, no actual buffering takes place and the video won't load......

I've tried several things that didn't work / failed: - Installing flash - Installing Windows Media Feature pack (failed, cause it couldn't do that for my computer) - Installed add-on for viewing flash files - increased settings media.cache_readahead_limit and media.cache_resume_threshold to 9999

I've have checked this: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues But that didn't offer a solution either.

Since "upload file" seems to hang, here's the proof that initially it seems to start to load: https://i.imgur.com/iQZLwe7.png And here's what I see about a second after the above image appears: https://i.imgur.com/N6BYqtd.png

It's not displaying a message like "not available in your country" (I'm in the Netherlands) so I was kinda hoping I would be able to view this.

I've also tried to view through a proxysite, but that didn't work either.

Hi, I'm trying to view a video (preview/sneak peeks) at http://www.hallmarkchannel.com (at the moment specifically this one: http://www.hallmarkchannel.com/when-calls-the-heart/videos/season-5-on-location-when-calls-the-heart). The page loads, the title of video initially loads. After that the layers of the player load and then the black screen says "buffering". Nothing changes, no actual buffering takes place and the video won't load...... I've tried several things that didn't work / failed: - Installing flash - Installing Windows Media Feature pack (failed, cause it couldn't do that for my computer) - Installed add-on for viewing flash files - increased settings media.cache_readahead_limit and media.cache_resume_threshold to 9999 I've have checked this: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues But that didn't offer a solution either. Since "upload file" seems to hang, here's the proof that initially it seems to start to load: https://i.imgur.com/iQZLwe7.png And here's what I see about a second after the above image appears: https://i.imgur.com/N6BYqtd.png It's not displaying a message like "not available in your country" (I'm in the Netherlands) so I was kinda hoping I would be able to view this. I've also tried to view through a proxysite, but that didn't work either.

Isisombululo esikhethiwe

Well, as it turns out it actually is the problem that I don't live in the USA. Too bad. :(

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 28.0 r0

Isisebenziso

  • Firefox 58.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/58.0.2/WINNT/en-US/

Izandiso

  • Adblock Plus 3.0.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Flash Video Downloader 16.0.9 (artur.dubovoy@gmail.com)
  • SaveFrom.net helper 7.57 (helper-sig@savefrom.net)
  • Video Downloader Pro 1.3.8 (@video_downloader_pro)
  • NoScript 10.1.6.5 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Akusebenzi)
  • Video DownloadHelper 7.1.2 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce GTX 650
  • adapterDescription2:
  • adapterDeviceID: 0x0fc6
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvmo.inf_amd64_8c02cde12f55e370\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmo.inf_amd64_8c02cde12f55e370\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmo.inf_amd64_8c02cde12f55e370\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmo.inf_amd64_8c02cde12f55e370\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvmo.inf_amd64_8c02cde12f55e370\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmo.inf_amd64_8c02cde12f55e370\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmo.inf_amd64_8c02cde12f55e370\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmo.inf_amd64_8c02cde12f55e370\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 28021462
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.15
  • driverDate: 1-23-2018
  • driverDate2:
  • driverVersion: 23.21.13.9077
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 650 Direct3D9Ex vs_3_0 ps_3_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009221) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
3706 izisombululo 50992 izimpendulo

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Umnikazi wombuzo

Thanks for the idea. I never knew you could start Firefox in safe mode.

Unfortunately the problem persist, though.

Is there anything else I can try?

Thanks for the idea. I never knew you could start Firefox in safe mode. Unfortunately the problem persist, though. Is there anything else I can try?
FredMcD
  • Top 10 Contributor
3706 izisombululo 50992 izimpendulo

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else. ----------------- Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Umnikazi wombuzo

Ah, found this back again! Lost the link. Sorry for the late reply! I'll try your solution and see if it works.

BTW, I just thought to try out the website in Chrome and Edge. In Chrome the video didn't load either without any message.

In Edge it didn't load and said: "Error: Source not supported"

Could this be the case in Firefox/Chrome as well, while that error message isn't displayed? If so, how can I make it happen that the source is supported?

ETA: I've also checked this, but unfortunately I don't see an option to activate the flash plugin. I've tested the flash player and Adobe's site says : "Congratulations, your computer has the latest Flash Player installed. " So it seems it should be working......

Oh, and ABP is disabled on this site, as well as Firefox own block.

ETA2: Okay, I've also tried this:


Try switching these settings, since Firefox on XP can't handle these formats anyway:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(2) In the search box above the list, type or paste mp4 and pause while the list is filtered

(3) Double-click the media.mediasource.mp4.enabled preference to switch the value from true to false

(4) Double-click the media.mp4.enabled preference to switch the value from true to false

Then do a reload of the page bypassing the cache (Ctrl+Shift+r). Does that help the site's player over to Flash?


Unfortunately all that gives me extra is: Error: no Valid source could be found.

Oh, I noticed I forgot to tell you that I have Firefox 58.0.2 installed. Don't know if that makes a difference....

ETA3: I've also checked for these: This involves modifying some preferences on the about:config page. media.gmp-eme-adobe.enabled (boolean, true) media.gmp-eme-adobe.forceSupported (boolean, true; FF 49.0+) media.gmp-eme-adobe.visible (boolean, true; FF 49.0+) media.gmp.decoder.enabled (boolean, true) media.eme.enabled (boolean, true)

But none of these are in my Firefox version. The only ones I see are: media.gmp-eme-adobe.abi (string, x86-msvc-x64) media.gmp-eme-adobe.lastUpdate (integer, 1476111993) media.gmp-eme-adobe.version (string, 17)

Unblocking dangerous and intrusive Flash content didn't work either.

ETA4: Well, I've just restarted my computer in safe mode, tried to view the video on the website again and unfortunately it still doesn't work.

Additionally, I've also tried it in Commodo IceDragon (cause I saw that somewhere else as a suggestion), but that didn't help either :(

ETA5: BTW, I had pout the following to true again: (3) Double-click the media.mediasource.mp4.enabled preference to switch the value from true to false

(4) Double-click the media.mp4.enabled preference to switch the value from true to false


Otherwise videos on Facebook and Twitter wouldn't play anymore.

Ah, found this back again! Lost the link. Sorry for the late reply! I'll try your solution and see if it works. BTW, I just thought to try out the website in Chrome and Edge. In Chrome the video didn't load either without any message. In Edge it didn't load and said: "Error: Source not supported" Could this be the case in Firefox/Chrome as well, while that error message isn't displayed? If so, how can I make it happen that the source is supported? ETA: I've also checked [https://support.mozilla.org/en-US/kb/why-do-i-have-click-activate-plugins this], but unfortunately I don't see an option to activate the flash plugin. I've tested the flash player and Adobe's site says : "Congratulations, your computer has the latest Flash Player installed. " So it seems it should be working...... Oh, and ABP is disabled on this site, as well as Firefox own block. ETA2: Okay, I've also tried this: Try switching these settings, since Firefox on XP can't handle these formats anyway: (1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful. (2) In the search box above the list, type or paste mp4 and pause while the list is filtered (3) Double-click the media.mediasource.mp4.enabled preference to switch the value from true to false (4) Double-click the media.mp4.enabled preference to switch the value from true to false Then do a reload of the page bypassing the cache (Ctrl+Shift+r). Does that help the site's player over to Flash? Unfortunately all that gives me extra is: Error: no Valid source could be found. Oh, I noticed I forgot to tell you that I have Firefox 58.0.2 installed. Don't know if that makes a difference.... ETA3: I've also checked for these: This involves modifying some preferences on the about:config page. media.gmp-eme-adobe.enabled (boolean, true) media.gmp-eme-adobe.forceSupported (boolean, true; FF 49.0+) media.gmp-eme-adobe.visible (boolean, true; FF 49.0+) media.gmp.decoder.enabled (boolean, true) media.eme.enabled (boolean, true) But none of these are in my Firefox version. The only ones I see are: media.gmp-eme-adobe.abi (string, x86-msvc-x64) media.gmp-eme-adobe.lastUpdate (integer, 1476111993) media.gmp-eme-adobe.version (string, 17) Unblocking dangerous and intrusive Flash content didn't work either. ETA4: Well, I've just restarted my computer in safe mode, tried to view the video on the website again and unfortunately it still doesn't work. Additionally, I've also tried it in Commodo IceDragon (cause I saw that somewhere else as a suggestion), but that didn't help either :( ETA5: BTW, I had pout the following to true again: (3) Double-click the media.mediasource.mp4.enabled preference to switch the value from true to false (4) Double-click the media.mp4.enabled preference to switch the value from true to false Otherwise videos on Facebook and Twitter wouldn't play anymore.

Okulungisiwe ngu Sherziya

FredMcD
  • Top 10 Contributor
3706 izisombululo 50992 izimpendulo

Impendulo Ewusizo

Go to the top of any support.mozilla.org web page and press your user icon to see your Mozilla profile. Including your questions and answers.


If three different browsers have the same problem, then it is likely a website issue. Contact its support.

Go to the top of any '''support.mozilla.org''' web page and press your user icon to see your Mozilla profile. Including your questions and answers. ------------------- If three different browsers have the same problem, then it is likely a website issue. Contact its support.

Umnikazi wombuzo

I'll be damned! Thanks :) Now I look where to look for in the future when I've posted a question :D

I've contacted support indeed today. Keeping my fingers crossed they'll respond :)

I'll keep it open for now, hoping I'll get the solution from either the website owner or Adobe (you never know)....

When I get an answer, I'll post it here for others with the same problem to find.

I'll be damned! Thanks :) Now I look where to look for in the future when I've posted a question :D I've contacted support indeed today. Keeping my fingers crossed they'll respond :) I'll keep it open for now, hoping I'll get the solution from either the website owner or Adobe (you never know).... When I get an answer, I'll post it here for others with the same problem to find.

Okulungisiwe ngu Sherziya

Isisombululo Esikhethiwe

Well, as it turns out it actually is the problem that I don't live in the USA. Too bad. :(

Well, as it turns out it actually is the problem that I don't live in the USA. Too bad. :(
FredMcD
  • Top 10 Contributor
3706 izisombululo 50992 izimpendulo

Impendulo Ewusizo

If you want, find a proxy you can use.

If you want, find a proxy you can use.

Umnikazi wombuzo

Thanks! I've found a solution :)

Thanks! I've found a solution :)