Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable pay invoice via firefox but can pay on other browser. www.powerdigitizing.com

  • 10 uphendule
  • 3 zinale nkinga
  • 39 views
  • Igcine ukuphendulwa ngu cor-el

more options

Our customers unable to pay invoices via firefox. But they can pay via other browser. When they click on button Pay with card.. There is no response from website. Nothing show up on browser.

Please help me out

Our website is www.powerdigitizing.com

All Replies (10)

more options

Tell your customers;

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

still we are having problem. Pay with card button still not working in Mozilla FireFox. But Pay with card button is working in other Browser .

more options

What does it do when they click on the button? Does it do anything or just does nothing or give a message error?

more options

when we click "Pay with Card" button. It doesn't give response and show nothing. please advise.

more options

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

As per your request i have Start Computer in safe mode with network support. But still we are having problem. Pay with card button still not working in Mozilla FireFox. But Pay with card button is working in other Browser. Please resolve this issue ASAP.

more options

I called for more help.

more options

still we are having problem. Pay with card button still not working in Mozilla FireFox.

more options

Hi there,

Since we have already tried the basic troubleshooting , I think I am understanding you are having an issue with your website and it's compatibility with Firefox. Just to make sure it is a code issue, can you please verify that it also work in other browsers?

If it does, you are going to want to open up Tools > Web Developer Tools

Two errors I see right away is that your mixed content is being blocked. You can enable it in Firefox https://support.mozilla.org/en-US/kb/mixed-content-blocking-firefox#w_unb...

The second issue is that the HTML type on that page is not being properly declared. If the pay now button is using a different encoding, it will not work. https://www.w3.org/International/ques.../qa-html-encoding-declarations

Can you elaborate more on what errors you see in the Web Console when you click on "Pay Now"?

I think it might be a compatibility issue, but I am not sure, the network is not blocking it, it seems like the script or page functionality is. Please do report back with that information and we can point you in the right direction where to get help with this.

more options

Did you check the Web Console for error messages?